Care Coordinator

Holderness Health

Information:

This job is now closed

Job summary

As one of our Care Co-ordinators, you will be responsible for supporting the practice in delivering excellent patient care by effectively co-ordinating different elements of care from multi-disciplinary teams within and outside the practice.

We are currently seeking to recruit an additional Care Co-ordinator to join our expanding Proactive Care Team. Working alongside our existing Care Coordinator team, Social Prescribing Link Workers and Health & Wellbeing Coaches as well as our GPs and clinical teams, you will develop packages of care suited to the needs of individual patients.

If you share our values of collaboration, integrity, quality, respect and wellbeing and are looking for a new challenge, we would love to hear from you.

We will consider 50% job-share applications for this role from suitably qualified candidates looking for a less than full-time role.

Main duties of the job

Our successful candidate will have a busy and varied role including service co-ordination, active care planning for patients and providing direct patient support. You will co-ordinate multidisciplinary team meetings, liaise with clinical and non-clinical teams within Holderness Health and across our partner agencies.

Acting as a key point of contact for patients, carers and healthcare professionals, you will ensure that an individual’s healthcare needs are addressed in a joined-up way, ensuring that they receive the right care from the right professional at the right time.

You will have excellent communication and negotiation skills and be confident managing your own workload. Our ideal candidate will have experience of working in a health or social care setting and a deep understanding of patient care needs, but we are also interested in hearing from people from a wide range of backgrounds who can demonstrate sound administrative skills and experience of delivering high quality customer or patient care.

About us

We are a large rural practice with over 35,000 patients. As a single-practice Primary Care Network, we have a wonderful opportunity to transform care for our patients. We operate from 7 locations across Holderness and you must also be willing to travel between sites as necessary. You will also need the flexibility to work from home subject to the needs of the practice.

Our hard-working and dedicated team includes 23 GPs, an extensive multi-disciplinary team of healthcare professionals and a great patient services team.

We offer a welcoming practice environment, 25 days annual leave plus bank holidays, access to the NHS pension scheme and the chance to be part of the Proactive Care Team which we see as central to the future of care for our most complex and vulnerable patients.

Please apply by submitting the NHS Jobs online application form. The closing date is Sunday 5th May 2021.

Interviews for this role will be held on 20th May 2022 in Patrington.

For an informal chat about the role, please contact either Heather Whitfield (heather.whitfield1@nhs.net) or Vikki Hogger (vikki.hogger@nhs.net).

Date posted

29 April 2022

Pay scheme

Other

Salary

£19,500 to £21,500 a year dependent upon experience and qualifications.

Contract

Permanent

Working pattern

Full-time

Reference number

A1637-22-1794

Job locations

Church View Surgery

5 Market Hill House

Hedon

HU12 8JE


St. Patricks Surgery

St. Patricks Green

Patrington

Hull

HU12 0PH


St. Nicholas Surgery

Queen Street

Withernsea

HU19 2PZ


Hedon Group Practice

4 Market Hill

Hedon

Hull

HU12 8JD


Hedon Group Practice

Chapel Lane

Keyingham

Hull

HU12 9RA


Hodgson Lane Surgery

Hodgson Lane

Roos

Hull

HU12 0LF


Job description

Job responsibilities

Accountable to: Head of Projects & Performance; Care Co-ordinator Team Leader

Reports to: Care Co-ordinator Team Leader

Role Purpose:

· To support the practice in delivering excellent patient care by effectively co-ordinating different elements of care from multi-disciplinary teams within and outside the practice

Service Co-ordination

· Provide coordination and navigation for patients and their carers across health and care services, working closely with Social Prescribing Link Workers, Health and Wellbeing Coaches, and other primary care professionals

· Co-ordinate the work of healthcare professionals and non-clinical staff involved in the care of patients registered at the practice

· Co-ordinate MDT meetings, collating information on patients requiring review and providing secretarial and administrative support, and ensuring the completion of resulting actions

· Act on communications from hospitals, community services, mental health services and other providers

· Facilitate inter-agency communication to support the discharge and handover of patients between different health and care settings

· Support Lead GPs with the administrative aspects of QOF (Quality Outcomes Framework)

· Act as a single point of contact for health professionals and patients within your remit

Active Care Planning

· Work with GPs and other primary care professionals to identify and manage a caseload of patients

· Develop Personalised Care and Support Plans for defined cohorts of patients, focusing on what matters to the person

· Actively manage the implementation of Personalised Care and Support Plans

Patient Support

· Help people to manage their health needs through answering queries, making appointments, booking tests and arranging other reviews including long-term condition reviews

· Ensuring that actions from review meetings are progressed on behalf of patients

· Provide patients with good quality written or verbal information to support them in making choices about their care

· Proactively support patients to participate in local and national screening programmes

· Support patients in readiness for shared decision-making conversations

· Support people to understand their level of knowledge, skills and confidence (their ‘Activation’ level) when engaging with their health and wellbeing

· Assist people to access self-management education courses, peer support or interventions that support them in their health and wellbeing and increase their activation level

· Identify and address safeguarding concerns

· Identify and support carers of patients to ensure that they also look after their own wellbeing

Development Activity

· Actively promote your role within the practice and PCN

· Raise awareness of shared decision-making and support tools within the practice and how to identify patients who may benefit from this approach

· Contribute to tackling inequalities in health and social care particularly regarding individuals with long-term conditions and complex care needs

· Support the development and implementation of projects and initiatives aimed at improving care for patients

Reporting

· Maintain effective records of activity and produce reports as required

· Provide agreed performance/activity data

This job description is intended to provide an outline of the key tasks and responsibilities only. There may be other duties required of the post-holder commensurate with the position. This description will be open to regular review and may be amended to take into account development within the Practice. All members of staff should be prepared to take on additional duties or relinquish existing duties in order to maintain the efficient running of the Practice.

This job description is intended as a basic guide to the scope and responsibilities of the post and is not exhaustive. It will be subject to regular review and amendment as necessary in consultation with the post holder.

Job description

Job responsibilities

Accountable to: Head of Projects & Performance; Care Co-ordinator Team Leader

Reports to: Care Co-ordinator Team Leader

Role Purpose:

· To support the practice in delivering excellent patient care by effectively co-ordinating different elements of care from multi-disciplinary teams within and outside the practice

Service Co-ordination

· Provide coordination and navigation for patients and their carers across health and care services, working closely with Social Prescribing Link Workers, Health and Wellbeing Coaches, and other primary care professionals

· Co-ordinate the work of healthcare professionals and non-clinical staff involved in the care of patients registered at the practice

· Co-ordinate MDT meetings, collating information on patients requiring review and providing secretarial and administrative support, and ensuring the completion of resulting actions

· Act on communications from hospitals, community services, mental health services and other providers

· Facilitate inter-agency communication to support the discharge and handover of patients between different health and care settings

· Support Lead GPs with the administrative aspects of QOF (Quality Outcomes Framework)

· Act as a single point of contact for health professionals and patients within your remit

Active Care Planning

· Work with GPs and other primary care professionals to identify and manage a caseload of patients

· Develop Personalised Care and Support Plans for defined cohorts of patients, focusing on what matters to the person

· Actively manage the implementation of Personalised Care and Support Plans

Patient Support

· Help people to manage their health needs through answering queries, making appointments, booking tests and arranging other reviews including long-term condition reviews

· Ensuring that actions from review meetings are progressed on behalf of patients

· Provide patients with good quality written or verbal information to support them in making choices about their care

· Proactively support patients to participate in local and national screening programmes

· Support patients in readiness for shared decision-making conversations

· Support people to understand their level of knowledge, skills and confidence (their ‘Activation’ level) when engaging with their health and wellbeing

· Assist people to access self-management education courses, peer support or interventions that support them in their health and wellbeing and increase their activation level

· Identify and address safeguarding concerns

· Identify and support carers of patients to ensure that they also look after their own wellbeing

Development Activity

· Actively promote your role within the practice and PCN

· Raise awareness of shared decision-making and support tools within the practice and how to identify patients who may benefit from this approach

· Contribute to tackling inequalities in health and social care particularly regarding individuals with long-term conditions and complex care needs

· Support the development and implementation of projects and initiatives aimed at improving care for patients

Reporting

· Maintain effective records of activity and produce reports as required

· Provide agreed performance/activity data

This job description is intended to provide an outline of the key tasks and responsibilities only. There may be other duties required of the post-holder commensurate with the position. This description will be open to regular review and may be amended to take into account development within the Practice. All members of staff should be prepared to take on additional duties or relinquish existing duties in order to maintain the efficient running of the Practice.

This job description is intended as a basic guide to the scope and responsibilities of the post and is not exhaustive. It will be subject to regular review and amendment as necessary in consultation with the post holder.

Person Specification

Experience

Essential

  • Experience of working in a busy and demanding environment
  • Experience of delivering high quality customer or patient care
  • Experience of general administration processes and record keeping
  • Computer literate with an ability to use the required IT systems and Microsoft Office
  • Excellent negotiation skills
  • Excellent communication skills, both verbal and written, telephone and face to face
  • Able to effectively manage own workload
  • Able to meet deadlines, work under pressure and balance priorities
  • Able to build and sustain relationships at all levels

Desirable

  • Experience of working in a health or social care setting, ideally general practice
  • Experience of EMIS clinical system
  • Experience of minute taking
  • Understanding of patient care needs
  • Knowledge of medical terminology
  • An understanding and knowledge of the workings of the NHS
  • Knowledge of one or more of the following areas: community services, palliative care, learning difficulties, dementia, care homes, mental health, long-term health conditions, frailty

Additional Criteria

Essential

  • Emotionally resilient and able to flag personal support needs to management when required
  • Committed to personal development
  • Approachable and flexible
  • Honest and reliable
  • Sensitive to patients needs
  • Ability and willingness to work across all Holderness Health sites
  • Ability, willingness and self-motivation to work from home environment as and when required

Qualifications

Essential

  • Good standard of general education (NVQ Level 2 or equivalent)

Desirable

  • NVQ Level 3 or equivalent
  • E-learning for Health Social Prescribing Certificate
Person Specification

Experience

Essential

  • Experience of working in a busy and demanding environment
  • Experience of delivering high quality customer or patient care
  • Experience of general administration processes and record keeping
  • Computer literate with an ability to use the required IT systems and Microsoft Office
  • Excellent negotiation skills
  • Excellent communication skills, both verbal and written, telephone and face to face
  • Able to effectively manage own workload
  • Able to meet deadlines, work under pressure and balance priorities
  • Able to build and sustain relationships at all levels

Desirable

  • Experience of working in a health or social care setting, ideally general practice
  • Experience of EMIS clinical system
  • Experience of minute taking
  • Understanding of patient care needs
  • Knowledge of medical terminology
  • An understanding and knowledge of the workings of the NHS
  • Knowledge of one or more of the following areas: community services, palliative care, learning difficulties, dementia, care homes, mental health, long-term health conditions, frailty

Additional Criteria

Essential

  • Emotionally resilient and able to flag personal support needs to management when required
  • Committed to personal development
  • Approachable and flexible
  • Honest and reliable
  • Sensitive to patients needs
  • Ability and willingness to work across all Holderness Health sites
  • Ability, willingness and self-motivation to work from home environment as and when required

Qualifications

Essential

  • Good standard of general education (NVQ Level 2 or equivalent)

Desirable

  • NVQ Level 3 or equivalent
  • E-learning for Health Social Prescribing Certificate

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Holderness Health

Address

Church View Surgery

5 Market Hill House

Hedon

HU12 8JE


Employer's website

https://www.holdernesshealth.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Holderness Health

Address

Church View Surgery

5 Market Hill House

Hedon

HU12 8JE


Employer's website

https://www.holdernesshealth.nhs.uk/ (Opens in a new tab)

For questions about the job, contact:

Care Coordinator Team Leader

Vikki Hogger

vikki.hogger@nhs.net

Date posted

29 April 2022

Pay scheme

Other

Salary

£19,500 to £21,500 a year dependent upon experience and qualifications.

Contract

Permanent

Working pattern

Full-time

Reference number

A1637-22-1794

Job locations

Church View Surgery

5 Market Hill House

Hedon

HU12 8JE


St. Patricks Surgery

St. Patricks Green

Patrington

Hull

HU12 0PH


St. Nicholas Surgery

Queen Street

Withernsea

HU19 2PZ


Hedon Group Practice

4 Market Hill

Hedon

Hull

HU12 8JD


Hedon Group Practice

Chapel Lane

Keyingham

Hull

HU12 9RA


Hodgson Lane Surgery

Hodgson Lane

Roos

Hull

HU12 0LF


Supporting documents

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