Job responsibilities
JOB
TITLE: NVQL2 OR
EQUIVALENT DISPENSER
REPORTS TO: DISPENSARY
MANAGER AND ASSISTANT DISPENSARY MANAGER
Job Summary
To process all relevant prescriptions as
authorised by GPs and prescribing nurses where appropriate in accordance with the
principles of good practice.
Job responsibilities
To ensure that all medicines and
appliances dispensed are checked against the prescription and whenever there is
doubt about the appropriateness of the item, or about the dose or labelling
instructions to check with the authorising doctor or duty doctor.
To collect all due prescription charges
and ensure that the patient declaration on the reverse of the FP10 is duly
filled in and signed by the patient.
To ensure that all monies received or handled on behalf
of the practice are appropriately stored and banked and a record kept of all
financial transactions.
To endorse all prescription forms as appropriate,
collate and forward the forms in a secure manner to the PPA for processing and
reimbursement. The forms should be bundled in accordance with current PPA
guidelines and include any necessary accompanying paperwork such as the FP34D
and invoices as required by the PPA.
To promptly forward all invoices and dispensary
related correspondence to the dispensary manager according to practice policy.
To notify the authorising doctor of any FP10
returns/feedback from the PPA so that any appropriate remedial action may be
taken.
To operate efficient stock control appropriate to
the needs of the practice with the objective of ensuring continuity of supply
for patients and minimising wastage through out of date stock.
To ensure that drugs are stored in an appropriate
manner in accordance with the accompanying instructions.
To ensure shelves and all work surfaces are
regularly cleaned to maintain a high level of hygiene within the dispensary and
that all dispensary equipment is kept clean and kept in good working order.
To take prompt action in response to any drug
alert bulletins that may be received from time to time.
To ensure that refrigerated items are stored at
the appropriate temperature and to maintain a temperature control
record/logbook.
To maintain full and accurate records of all
dispensing transactions incorporating the use of computers when available and
appropriate.
To undertake any necessary work as may be required
and appropriate to maintain a high standard and efficient dispensing service.
Confidentiality
In the course of seeking treatment, patients entrust us with, or allow
us to gather, sensitive information in relation to their health and other
matters. They do so in confidence and
have the right to expect that staff will respect their privacy and act
appropriately.
In the performance of the duties outlined in this Job Description, the
post-holder may have access to confidential information relating to patients
and their carers, practice staff and other healthcare workers. They may also have access to information
relating to the practice as a business organisation. All such information
from any source is to be regarded as strictly confidential.
Information relating to patients, carers, colleagues, other healthcare
workers or the business of the practice may only be divulged to authorised
persons in accordance with the practice policies and procedures relating to
confidentiality and the protection of personal and sensitive data.
Health and Safety
The successful candidate will assist in promoting and maintaining their own and others’ health,
safety and security as defined in the practice Health & Safety Policy, to
include:
Using personal security systems within the workplace according to
practice guidelines.
Identifying the risks involved in work activities and undertaking such
activities in a way that manages those risks.
Making effective use of training to update knowledge and skills.
Using appropriate infection control procedures, maintaining work areas
in a tidy and safe way and free from hazards.
Reporting potential risks identified.
Equality and Diversity
The successful candidate will support the equality,
diversity and rights of patients, carers and colleagues, to include:
Acting in a way
that recognizes the importance of people’s rights, interpreting them in a way
that is consistent with practice procedures and policies, and current legislation.
Respecting the
privacy, dignity, needs and beliefs of patients, carers and colleagues.
Behaving in a
manner which is welcoming to and of the individual, is non-judgmental and
respects their circumstances, feelings priorities and rights.
Personal/Professional Development
Participation in
an annual individual performance review, including taking responsibility for maintaining
a record of own personal and/or professional development.
Taking
responsibility for own development, learning and performance and demonstrating
skills and activities to others who are undertaking similar work.
Quality
The successful candidate will strive to maintain
quality within the Practice, and will:
Alert other team
members to issues of quality and risk.
Assess own
performance and take accountability for own actions, either directly or under
supervision.
Contribute to the
effectiveness of the team by reflecting on own and team activities and making
suggestions on ways to improve and enhance the team’s performance.
Work effectively
with individuals in other agencies to meet patients’ needs.
Effectively
manage own time, workload and resources.
Communication
The successful candidate should recognise the
importance of effective communication within the team and will strive to:
Communicate effectively with other team members
Communicate effectively with patients and carers
Recognise people’s needs for alternative methods of communication and
respond accordingly.
Contribution to the Implementation of Services
The successful candidate will:
Apply practice
policies, standards and guidance.
Discuss with
other members of the team how the policies, standards and guidelines will
affect own work.
Participate in
audit where appropriate.
