Job summary
We are looking for a Driver to work 9 hours transporting medication in a safe
and timely manner to patients
homes and community collection points across the Holderness Area. In this role,
you will be a key point of contact for our patients and collection point
partners so you will need good communication skills and a keen desire to give
good customer service.
As part of the delivery driver role, you will assist patients
and their carers by reporting their queries back to the dispensary to ensure
they receive a prompt response. You will also maintain a log of all deliveries,
record and collect prescription charges, organise your own route as efficiently
as possible and carry out basic vehicle checks at the beginning and end of each
shift.
You will be an essential part of our dispensary team and will
work alongside our large team of dispensers and drivers to ensure that our
patients always receive their medication on time.
Main duties of the job
This job will suit you if you enjoy being in a customer-facing
role and are committed to giving high-standards of service to our patients.
You will need to act in a polite and professional manner and
have the ability to follow the practices policies and procedures to ensure
patient safety. It is a requirement of employment that you follow practice policy in maintaining patient confidentiality at all times.
As well as good organisational and planning skills, you will
be a good team player and able to work flexibly and change plans and routes
when needed.
A
full clean driving license if essential for this role.
About us
We are a large
rural GP practice with over 35,000 patients. We operate from 7 locations across
Holderness and therefore you must be willing to provide cover between the sites
as necessary. We offer a welcoming practice environment, access to the NHS
pension scheme and a chance to assist patients by offering a high-quality
service.
Interviews for this role will take place on 12/07/2021
Job description
Job responsibilities
- Deliver
patients medication to their home addresses, in villages within the
Practice catchment area. Follow the Standard Operating Procedures, which
you will have training and awareness on and signed acknowledging the said
procedures.
- Deliver patients medication to the villages and collection points
across Holderness Health.
- Respond to all queries and requests for assistance from patients,
their carers and the owners of the businesses in a polite and efficient
manner.
- Maintain a log of all deliveries and ensure all medication is signed
for by a responsible adult, ensuring appropriate records are available for
audit.
- Record and collect the prescription charges when required and return
with log of patients names for the dispensary.
- Collect and delivery post/medical notes to site locations as
requested.
- Ensure that the delivery van is kept clean and tidy at all times and
washed weekly, with no stock left in the van overnight.
- To carry out other delegated duties considered appropriate for the
post.
- Maintain a clean and professional appearance
- Maintain a full clean driving
licence
- Awareness of
confidentiality
- Good customer service
skills
- Smart and professional
manner
- Ability to follow
policies and procedures
Job description
Job responsibilities
- Deliver
patients medication to their home addresses, in villages within the
Practice catchment area. Follow the Standard Operating Procedures, which
you will have training and awareness on and signed acknowledging the said
procedures.
- Deliver patients medication to the villages and collection points
across Holderness Health.
- Respond to all queries and requests for assistance from patients,
their carers and the owners of the businesses in a polite and efficient
manner.
- Maintain a log of all deliveries and ensure all medication is signed
for by a responsible adult, ensuring appropriate records are available for
audit.
- Record and collect the prescription charges when required and return
with log of patients names for the dispensary.
- Collect and delivery post/medical notes to site locations as
requested.
- Ensure that the delivery van is kept clean and tidy at all times and
washed weekly, with no stock left in the van overnight.
- To carry out other delegated duties considered appropriate for the
post.
- Maintain a clean and professional appearance
- Maintain a full clean driving
licence
- Awareness of
confidentiality
- Good customer service
skills
- Smart and professional
manner
- Ability to follow
policies and procedures
Person Specification
Personal attributes
Essential
- A valid/clean drivers license
- A polite disposition
- Ability to lift heavy parcels/products.
Desirable
- Familiarity of the Holderness area
Qualifications
Essential
- GCSE or equivalent in English and Maths
Experience
Desirable
- Experience as a driver
- Experience in a health care setting
Person Specification
Personal attributes
Essential
- A valid/clean drivers license
- A polite disposition
- Ability to lift heavy parcels/products.
Desirable
- Familiarity of the Holderness area
Qualifications
Essential
- GCSE or equivalent in English and Maths
Experience
Desirable
- Experience as a driver
- Experience in a health care setting
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
