Dispensary Manager

Job description

Job responsibilities

Accountable to: CEO; Management Board

Reports to: CEO

Responsible for: Dispensary Team Leaders; Dispensary Team

Role Purpose:

To provide leadership and direction to our Dispensary Team, ensuring that we deliver a safe, efficient and patient-focused dispensing service

Leadership

Ensure the smooth running of the dispensary function

As a member of the management team, offer leadership and support to the dispensary team

Develop and implement a dispensary work plan that contributes to achievement of the practices overall strategic objectives

Ensure that our multi-site dispensaries function collaboratively as a single unit

Promote equality and diversity in all aspects of the role and ensure that the rights and needs of patients, carers and colleagues are recognised

Stay up to date with best practice and develop proposals for ongoing development and improvement of the dispensary service

Financial Management

Ensure the financial resilience of the dispensary through:

o Effective stock management

o Retention of dispensing patients

o Maximising financial claims and income from incentive and medicines optimisation schemes

o Liaising with wholesalers to ensure appropriate discounts and deals are obtained

Monitor staff costs and maximise productivity

Design and implement processes to ensure effective cash management within the dispensary

Policies & Procedures

Develop and implement robust policies and procedures to ensure errors are minimised and patient safety is maintained as a priority

Ensure that dispensary teams operate at all times within Standard Operating Procedures

Comply with all relevant deadlines for reports and financial claims

Ensure EMIS is fully utilised to support the smooth running of the dispensary

Team Management

Provide direct line management to Dispensary Team Leaders

Undertake staff supervision and appraisals

Oversee the recruitment, induction and training of new staff within the dispensary team

Support the professional development of the dispensary team

Promote teamwork and co-operation within the dispensary team and across the wider practice team

Oversee the management of dispensary team rotas, ensuring that the practice makes best use of available resources across all sites

Communication

Ensure that a friendly, efficient, professional and consistent service is provided to patients at all sites

Establish effective communication methods to ensure those within the team and across the whole practice are kept informed of key issues relating to dispensary

Produce timely and effective communications for patients regarding dispensary services, including any changes to existing services

Develop effective working relationships within the practice including with the GP lead for dispensary, Lead Clinical Pharmacist and management team colleagues

Quality & Safety

Monitor performance across a range of indicators including dispensing timescales and take corrective action where required

Promptly resolve patient complaints and apply learning to improve future service delivery

Comply with all legislative and regulatory requirements

Ensure safety alerts are appropriately cascaded and actions implemented

Maintain knowledge of best practice and make appropriate recommendations for implementation

Record and monitor SEAs, ensuring that learning is cascaded and effectively embedded

Recognise and report safeguarding concerns using the established practice processes

Ensure all Health & Safety and Infection Control standards are met within the practices dispensaries

Lead the dispensary team in completion of relevant audits and quality improvement activities including the Dispensing Services Quality Scheme (DSQS)

Person Specification

Qualifications

Essential

• GCSE (or equivalent) English and Mathematics at Grade C or above
• Qualified Dispenser (Pharmacy Technician, NVQ Level 3 or 2)

Desirable

• Higher level qualifications (e.g. degree)
• Management qualification
• Evidence of relevant continuing professional development

Experience

Essential

• Significant experience of working in a dispensary
• Experience of managing a dispensary or pharmacy
• Experience of managing staff
• Experience of designing and implementing policies and procedures
• Experience of audits and quality improvement activity
• Experience of identifying and implementing best practice
• Experience of managing the financial aspects of a dispensary
• Experience of resolving complaints
• Confident IT user including Microsoft Office and Clinical Systems (e.g. EMIS or SystmOne)
• Excellent communication skills (written and verbal)
• Detailed knowledge of all aspects of day to day dispensary operations including stock management, ordering, rota planning, customer services, health and safety and infection control, month end procedures etc.
• Problem solving and analytical skills
• Understanding of team dynamics and ability to promote a harmonious working environment
• Excellent customer service skills

Desirable

• Experience of working in a general practice setting

Personal Skills and Attributes

Essential

• Able to work under pressure and manage personal stress
• Self-motivated
• Ability to work flexibly or additional hours when required to ensure delivery of an excellent dispensary service
• Sensitive and empathetic to others, including distressed patients
• Full UK driving licence and use of a vehicle
• Able and willing to work at all Holderness Health sites

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Holderness Health

Address

Church View Surgery

5 Market Hill House

Hedon

HU12 8JE

Employer's website

https://www.holdernesshealth.nhs.uk/ (Opens in a new tab)