Care Co-ordinator (Patient Services Team)

Holderness Health

This job is now closed

Job summary

Our new Care Co-ordinator role will support the practice in delivering excellent patient care by efficiently co-ordinating patient care, using care navigation to ensure that patients receive the right care at the right time in the right place.

You will be joining our Patient Services Team in this brand new role designed to make patient interactions with the practice more streamlined and efficient. Your focus will be on meeting the individual needs of each and every patient.

If you share our values of collaboration, integrity, quality, respect and wellbeing and are looking for a new challenge, we would love to hear from you.

The hours will be worked across all Holderness Health sites with the exact working pattern to be agreed with the successful applicant.

Interviews for this role will take place on 09/12/2021.

Main duties of the job

Our successful candidate will have a busy and varied role which will include processing online consultation requests, arranging follow-up patient care requested by clinicians, care navigating patients to appropriate services, performing a range of administrative duties to support patient care and supporting our frontline reception services during peak calling times.

You will have excellent communication skills and the confidence to work in a busy and demanding environment. Experience of general administration processes and record keeping will be helpful and you must be computer literate with the ability to learn our IT systems quickly. Above all, you will be committed to delivering high quality patient care.

About us

We are a large rural practice with over 35,000 patients. As a single-practice Primary Care Network, we have a wonderful opportunity to transform care for our patients. We operate from 7 locations across Holderness and you must be willing to travel between sites as necessary. Our hard-working and dedicated team includes 23 GPs, an extensive multi-disciplinary team of healthcare professionals and a great patient services team.

Holderness Health Sites:

Church View Surgery - Hedon

Hedon Group Practice - Hedon

Prospect Surgery - Keyingham

Chapel Lane Surgery - Keyingham

St Nicholas Surgery - Withernsea

St Patricks Surgery - Patrington

Hodgson Lane Surgery - Roos

Date posted

12 November 2021

Pay scheme

Other

Salary

£8.91 an hour an internal pay structure is in place, in line with performance.

Contract

Permanent

Working pattern

Full-time

Reference number

A1637-21-3502

Job locations

Church View Surgery

5 Market Hill House

Hedon

HU12 8JE

Job description

Job responsibilities

Accountable to: Head of Patient Services; Patient Services Manager (Frontline Services); Patient Services Team Leaders

Reports to: Patient Services Team Leader

Role Purpose:

· To support the practice in delivering excellent patient care by effectively co-ordinating patient care, using care navigation to ensure that patients receive the right care at the right time in the right place.

Service Co-ordination

· Process online consultation requests, ensuring prioritisation and direction to most appropriate service/clinician

· Process tasks and schedule patient care in line with clinician requests

· Co-ordinate patient appointments to make best use of available resources and provide joined-up care for patients

· Follow up patients who do not attend for appointments and make alternative arrangements

· Act on communications from hospitals, community services, mental health services and other providers

· Liaise with other providers to support the transfer of care between different health and care settings

· Support active queue management within the practice buildings, minimising waiting times for patients and supporting care navigation

· Support frontline reception services during peak calling times and at times of pressure (call handling, front desk duties etc.)

· Co-ordinate patient bookings for annual and seasonal health programmes e.g. flu and COVID vaccinations

· Provide administrative support for the call and recall of patients for planned care appointments, screening and immunisations

Patient Support

· Help people to manage their health needs through answering queries, making appointments, booking tests and arranging other reviews including long-term condition reviews

· Provide patients with good quality written or verbal information to support them in making choices about their care

· Proactively support patients to participate in local and national screening programmes

· Assist people to access self-management education courses, peer support or interventions that support them in their health and wellbeing and increase their activation level

· Proactively support patients to access online services

· Identify and address safeguarding concerns

Reporting

· Maintain effective records of activity and produce reports as required

· Provide agreed performance/activity data

This job description is intended to provide an outline of the key tasks and responsibilities only. There may be other duties required of the post-holder commensurate with the position. This description will be open to regular review and may be amended to take into account development within the Practice. All members of staff should be prepared to take on additional duties or relinquish existing duties in order to maintain the efficient running of the Practice.

This job description is intended as a basic guide to the scope and responsibilities of the post and is not exhaustive. It will be subject to regular review and amendment as necessary in consultation with the post holder.