Head of Projects & Performance

Holderness Health


This job is now closed

Job overview

Help us build a healthy future for our community. We've got big plans for the future and are looking for someone to help us deliver them. If you share our values of collaboration, integrity, quality, respect and wellbeing and are looking for a new challenge, we would love to hear from you.

This role will suit you if you want to:

- Work for a practice with exciting plans for the future and are keen to try new things

- Use your skills and knowledge to the full, stretching yourself to learn and develop further

- Help shape the future of general practice locally

- Be a decision-maker and a driving force for positive change

Our new Head of Projects & Performance will be responsible for developing projects, influencing the design of services, driving a culture that values quality and establishing mechanisms for monitoring practice performance. Alongside our CEO and Senior Management Team, you will also play a key leadership role.

Main duties of the job

We are looking for an experienced manager with a track record of working at senior level and of working with multidisciplinary teams. Ideally, you will have experience of general practice, possibly as a Practice Manager but the skills we are seeking could also come from an alternative career path. Above all, you must be focused on delivering outstanding care for our patients and be full of ideas to develop new projects and initiatives to continuously improve our services. You will bring a wide range of knowledge and skills to the role and be confident making decisions, leading change and effectively managing a performance.

You will need energy, drive and resilience as well as the ability to deliver under pressure. You will be proactive rather than reactive and constantly looking for ways to empower and develop our teams.

More information can be found in the Job Description and Person Specification.

About us

We are a large rural practice with over 35,000 patients. As a single-practice Primary Care Network, we have a wonderful opportunity to transform care for our patients. We operate from 7 locations across Holderness and this role will involve regular travel between all our sites. Our hard-working and dedicated team includes 24 GPs, an extensive multi-disciplinary team of healthcare professionals and a great patient services team.

We offer a welcoming practice environment, 30 days annual leave plus bank holidays, access to the NHS pension scheme and the chance of a lifetime to make an exceptional career move.

Hours to be worked over a 5 day week. Exact working pattern to be agreed.

Please apply using the standard NHS Jobs application form.

For an informal chat about the role, please contact Emma Tattersall at emma.tattersall@nhs.net who will arrange a discussion with Amalia Booker, CEO.

Job description

Job responsibilities

Accountable to: Partnership; Board of Management; Chief Executive Officer; Clinical Directors

Reports to: Chief Executive Officer

Responsible for: Proactive Care Team

Role Purpose:

To develop and leads projects focused on delivering outstanding patient care

To drive a high performance culture within the practice

As part of the Senior Management Team, to provide leadership and develop the organisation


As part of the Senior Management Team, take responsibility for shaping the future of Holderness Health, setting out clear plans and goals

Represent Holderness Health consistently and professionally, raising your own profile and that of the organisation within the local health community

Continuously review the performance of the practice and make bold decisions and recommendations when necessary

Lead a variety of projects as required by the business needs of the practice

Attend and contribute to Management Board meetings

Constructively challenge the Board where appropriate and suggest alternative paths

Provide cover for Senior Management Team colleagues as required during holidays and other absence

Practice/Strategy Development:

Design and implement plans to improve the efficiency or effectiveness of patient care, focusing consistently on what matters to patients

Provide strategic advice to the Management Board, CEO and Senior Management Team on all matters relating to the configuration and delivery of patient care

Collate and analyse information about the services delivered by the practice for the preparation of business proposals and bids

Policies & Procedures:

Write, review and update policies, procedures and guidelines relevant to your areas of responsibility

Ensure compliance with practice policies and procedures, effectively disseminating any changes to established policies


Clearly communicate the organisations goals and values internally and externally

Develop and maintain an effective network of contacts within the local health economy

Provide regular information and updates to staff relating to patient care, quality and performance .g. via website updates, newsletter etc.

Represent Holderness Health in external meetings and forums

Financial & Business Information:

Work with the Head of Finance & Information to set budgets for ongoing projects

Control budgets for ongoing projects and report on current and future costs and initiatives

Develop, maintain and report on practice performance and quality indicators

Collect, collate and report on a range of data relating to population health and patient care

Translate key data into a quality and safety focused patient care strategy, working with the Management Board and Senior Management Team and influencing them on the best course of action

Service Design:

Lead the design and redesign of how the practice delivers patient care in response to internal or external factors

Use all sources of available data to identify new ways of working, building a case for new services or pathway development

Work closely with the Network Clinical Directors to design and implement more integrated services to improve access and quality for patients

Managing People:

Provide direct line management to the Proactive Care Team

Support the development of projects to be implemented by the Proactive Care Team

Quality & Safety:

Maintain practice focus on quality and safety, establishing an open and learning culture

Work closely with the Head of Patient Services to ensure practice compliance with all quality and safety requirements

Ensure all teams are aware of and adhering to data quality requirements

Record and investigate serious incidents

Identify actions or service changes required as a result of serious incidents and disseminate learning

Complete service audits on a planned cycle, implement changes as required, and disseminate learning

Maintain knowledge of CQC inspection regime and work closely with the Head of Patient Services to ensure the practice performs well against all Key Lines of Enquiry


Be responsible for and committed to safeguarding and promoting the welfare of vulnerable adults, children and young people and for ensuring that they are protected from harm

Identify and act upon safeguarding concerns in relation to patients and staff

Legal, Regulatory & Contractual Requirements and Good Practice:

Ensure that Holderness Health complies with all legal, regulatory and contractual requirements in relation to the provision of patient care

Keep up to date with good practice and innovation within general practice and healthcare, applying learning within Holderness Health


Prepare reports for Senior Management Team and Management Board meetings

Complete statutory, regulatory or contractual reporting/monitoring as required

This job description is intended to provide an outline of the key tasks and responsibilities only. There may be other duties required of the post-holder commensurate with the position. This description will be open to regular review and may be amended to take into account development within the Practice. All members of staff should be prepared to take on additional duties or relinquish existing duties in order to maintain the efficient running of the Practice.

This job description is intended as a basic guide to the scope and responsibilities of the post and is not exhaustive. It will be subject to regular review and amendment as necessary in consultation with the post holder.

Person Specification



  • Educated to degree level or equivalent


  • Leadership/Management Qualification
  • Project Management Qualification (PRINCE, PMP, Agile etc.)



  • Significant experience as a senior manager
  • Experience of working as a manager within a healthcare setting
  • Experience of service development and evaluation
  • Experience of service design and innovation
  • Experience of high-level decision making and managing change
  • Experience of leading multi-disciplinary teams
  • Experience of multi-agency working and collaboration
  • Experience of investigating clinical incidents and conducting Significant Event Analysis
  • Experience of effective risk management
  • Experience of developing and implementing key performance indicators
  • Experience of successfully managing projects
  • Experience of business and performance planning
  • Proven management skills including the ability to lead, empower and motivate teams
  • Able to develop and implement projects and policies to support best practice
  • Able to prioritise workload and delegate effectively
  • Able to analyse and interpret data at operational and strategic levels
  • Able to effectively utilise staff and resources
  • Able to negotiate at senior management level
  • Able to formulate clear performance and quality objectives
  • Excellent communication skills, written and verbal
  • Competent IT user (Word, Excel, Outlook etc.)
  • Able to produce high quality reports, policies and procedures
  • Creative approach to problem solving


  • Experience of working in general practice
  • Experience of audit and benchmarking
  • Experience of public speaking and presenting
  • Knowledge of CQC Key Lines of Enquiry in relation to general practice
  • Knowledge of GMS, PCN and Enhanced Services requirements
  • Understanding of the broader policy issues relating to health and social care

Personal Skills and Attributes


  • Patient focused
  • Energy, drive and resilience
  • Able to deliver under pressure
  • An empowering style that values the contribution of others
  • Flexible approach to work, able to work out of normal working hours as required
  • Proactive rather than reactive approach
  • Current full driving licence and access to a vehicle to be used for work purposes
  • Willingness to work across all Holderness Health sites

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Holderness Health


Church View Surgery

5 Market Hill House


HU12 8JE

Employer's website


Date posted

16 February 2021

Pay scheme



£35,000 to £40,000 a year



Working pattern


Reference number


Job locations

Church View Surgery

5 Market Hill House


HU12 8JE

Chapel Lane



HU12 9RA

4 Market Hill



HU12 8JD

Queen Street


HU19 2PZ

Hodgson Lane



HU12 0LF

Supporting documents

For help with your application, contact:

Emma Tattersall


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