Job summary
Help us build a healthy
future for our community. Weve got big
plans for the future and are looking for someone to help us deliver them. If you share our values of collaboration,
integrity, quality, respect and wellbeing and are looking for a new challenge,
we would love to hear from you.
This role will suit you
if you want to:
- Work for a practice with
exciting plans for the future and are keen to try new things
- Use your skills and
knowledge to the full, stretching yourself to learn and develop further
- Help shape the future of
general practice locally
- Be a decision-maker and a
driving force for positive change
Our new Head of Patient Care will be
responsible for the operational management of our clinical services designing
services, supporting and developing our clinicians, ensuring quality and safety
and making the best use of our resources.
Alongside our CEO and Senior Management Team, you will also play a key
leadership role.
Main duties of the job
We
are looking for an experienced manager with a track record of working at senior
level and of leading multidisciplinary teams.
Ideally, you will have experience of general practice, possibly as a
Practice Manager or as a clinician yourself but the skills we are seeking could
also come from an alternative career path.
Above all, you must be focused on delivering outstanding clinical care
for our patients. You will bring a wide
range of knowledge and skills to the role and be confident making decisions,
leading change and effectively managing a clinical service.
You
will need energy, drive and resilience as well as the ability to deliver under
pressure. You will be proactive rather
than reactive and constantly looking for ways to empower and develop your team.
More
information can be found in the Job Description and Person Specification
About us
We are a large rural practice with over 35,000
patients. As a single-practice Primary
Care Network, we have a wonderful opportunity to transform care for our
patients. We operate from 7
locations across Holderness and this role will involve regular travel between
all our sites. Our hard-working and
dedicated team includes 23 GPs, an extensive multi-disciplinary team of
healthcare professionals and a great patient services team.
We offer a welcoming practice environment, 30 days annual
leave plus bank holidays, access to the NHS pension scheme and the chance of a
lifetime to make an exceptional career move.
Please apply using the standard NHS Jobs application
form. The closing date is Sunday 22
November. Interviews will take place on Thursday
3 December.
For
an informal chat about the role, please contact Amalia Booker, CEO, via the
contact details provided
Job description
Job responsibilities
Role Purpose:
- To take responsibility for the delivery of
outstanding patient care for Holderness Health
- As part of the Senior Management Team, to
provide leadership and develop the organisation
Leadership:
- As part
of the Senior Management Team, take responsibility for shaping the future of
Holderness Health, setting out clear plans and goals
- Represent
Holderness Health consistently and professionally, raising your own profile and
that of the organisation within the local health community
- Continuously
review the responsibilities of the department and make bold decisions and
recommendations when necessary
- Lead a
variety of projects as required by the business needs of the practice
- Attend and contribute to Management Board meetings
- Constructively
challenge the Board where appropriate and suggest alternative paths
- Provide
cover for Senior Management Team colleagues as required during holidays and
other absence
Practice/Strategy
Development:
- Design and implement plans to improve the
efficiency or effectiveness of patient care, focusing consistently on what
matters to patients
- Provide strategic advice to the Management Board,
CEO and Senior Management Team on all matters relating to the configuration and
delivery of patient care
- Collate and analyse information about the patient
care delivered by the practice for the preparation of business proposals and
bids
Policies &
Procedures:
- Write, review and
update clinical policies, procedures and guidelines for approval by the
appropriate named clinician
- Ensure compliance
with practice clinical policies and procedures, effectively disseminating any
changes to established policies
Communication:
- Clearly communicate the organisations goals and
values internally and externally
- Develop and maintain an effective network of
contacts within the local health economy
- Provide regular information and updates to staff
relating to patient care and clinical management e.g. via website updates,
newsletter etc.
- Represent Holderness Health in external meetings
and forums
Financial &
Business Information:
- Work with the Head of Finance & Information
to set the annual departmental budget
- Control the departmental budget and report on
current and future costs and initiatives
- Develop and maintain departmental performance
indicators
- Collect, collate and report on a range of data
relating to population health and patient care
- Translate key data into a quality and safety
focused patient care strategy, working with the Management Board and Senior
Management Team and influencing them on the best course of action
Service Design:
- Lead the design and redesign of how the practice
delivers patient care in response to internal or external factors
- Use all sources of available data to identify
new ways of working, building a case for new services or pathway development
- Work closely with the Network Clinical Directors
to design and implement more integrated services to improve access and quality
for patients
Managing People:
- Provide direct line management to the teams
within your department
- Monitor professional registration status and
ensure renewal dates are adhered to by all staff
Quality &
Safety:
- Maintain practice focus on quality and safety,
establishing an open and learning culture
- Work closely with the Head of Patient Services
to ensure practice compliance with all quality and safety requirements
- Ensure all clinical teams are aware of and
adhering to data quality requirements for clinical record-keeping
- Record and investigate serious incidents
- Identify actions or service changes required as
a result of serious incidents and disseminate learning
- Complete service audits on a planned cycle,
implement changes as required, and disseminate learning
- Maintain knowledge of CQC inspection regime and
work closely with the Head of Patient Services to ensure the practice performs
well against all Key Lines of Enquiry
Dispensary:
- Take overall responsibility for the practices
dispensary service
- Work closely with Dispensary Team leaders to
provide an patient-focused, efficient and financially viable dispensary service
Safeguarding:
- Be
responsible for and committed to safeguarding and promoting the welfare of
vulnerable adults, children and young people and for ensuring that they are
protected from harm
- Identify
and act upon safeguarding concerns in relation to patients and staff
Legal, Regulatory
& Contractual Requirements and Good Practice:
- Ensure that Holderness Health complies with all
legal, regulatory and contractual requirements in relation to the provision of patient
care
- Keep up to date with good practice and
innovation within general practice and healthcare, applying learning within
Holderness Health
Reporting:
- Prepare reports for Senior Management Team and
Management Board meetings
- Complete statutory, regulatory or contractual
reporting/monitoring as required
This job description is
intended to provide an outline of the key tasks and responsibilities only.
There may be other duties required of the post-holder commensurate with the
position. This description will be open to regular review and may be amended to
take into account development within the Practice. All members of staff should
be prepared to take on additional duties or relinquish existing duties in order
to maintain the efficient running of the Practice.
This job description is
intended as a basic guide to the scope and responsibilities of the post and is
not exhaustive. It will be subject to regular review and amendment as necessary
in consultation with the post holder.
Job description
Job responsibilities
Role Purpose:
- To take responsibility for the delivery of
outstanding patient care for Holderness Health
- As part of the Senior Management Team, to
provide leadership and develop the organisation
Leadership:
- As part
of the Senior Management Team, take responsibility for shaping the future of
Holderness Health, setting out clear plans and goals
- Represent
Holderness Health consistently and professionally, raising your own profile and
that of the organisation within the local health community
- Continuously
review the responsibilities of the department and make bold decisions and
recommendations when necessary
- Lead a
variety of projects as required by the business needs of the practice
- Attend and contribute to Management Board meetings
- Constructively
challenge the Board where appropriate and suggest alternative paths
- Provide
cover for Senior Management Team colleagues as required during holidays and
other absence
Practice/Strategy
Development:
- Design and implement plans to improve the
efficiency or effectiveness of patient care, focusing consistently on what
matters to patients
- Provide strategic advice to the Management Board,
CEO and Senior Management Team on all matters relating to the configuration and
delivery of patient care
- Collate and analyse information about the patient
care delivered by the practice for the preparation of business proposals and
bids
Policies &
Procedures:
- Write, review and
update clinical policies, procedures and guidelines for approval by the
appropriate named clinician
- Ensure compliance
with practice clinical policies and procedures, effectively disseminating any
changes to established policies
Communication:
- Clearly communicate the organisations goals and
values internally and externally
- Develop and maintain an effective network of
contacts within the local health economy
- Provide regular information and updates to staff
relating to patient care and clinical management e.g. via website updates,
newsletter etc.
- Represent Holderness Health in external meetings
and forums
Financial &
Business Information:
- Work with the Head of Finance & Information
to set the annual departmental budget
- Control the departmental budget and report on
current and future costs and initiatives
- Develop and maintain departmental performance
indicators
- Collect, collate and report on a range of data
relating to population health and patient care
- Translate key data into a quality and safety
focused patient care strategy, working with the Management Board and Senior
Management Team and influencing them on the best course of action
Service Design:
- Lead the design and redesign of how the practice
delivers patient care in response to internal or external factors
- Use all sources of available data to identify
new ways of working, building a case for new services or pathway development
- Work closely with the Network Clinical Directors
to design and implement more integrated services to improve access and quality
for patients
Managing People:
- Provide direct line management to the teams
within your department
- Monitor professional registration status and
ensure renewal dates are adhered to by all staff
Quality &
Safety:
- Maintain practice focus on quality and safety,
establishing an open and learning culture
- Work closely with the Head of Patient Services
to ensure practice compliance with all quality and safety requirements
- Ensure all clinical teams are aware of and
adhering to data quality requirements for clinical record-keeping
- Record and investigate serious incidents
- Identify actions or service changes required as
a result of serious incidents and disseminate learning
- Complete service audits on a planned cycle,
implement changes as required, and disseminate learning
- Maintain knowledge of CQC inspection regime and
work closely with the Head of Patient Services to ensure the practice performs
well against all Key Lines of Enquiry
Dispensary:
- Take overall responsibility for the practices
dispensary service
- Work closely with Dispensary Team leaders to
provide an patient-focused, efficient and financially viable dispensary service
Safeguarding:
- Be
responsible for and committed to safeguarding and promoting the welfare of
vulnerable adults, children and young people and for ensuring that they are
protected from harm
- Identify
and act upon safeguarding concerns in relation to patients and staff
Legal, Regulatory
& Contractual Requirements and Good Practice:
- Ensure that Holderness Health complies with all
legal, regulatory and contractual requirements in relation to the provision of patient
care
- Keep up to date with good practice and
innovation within general practice and healthcare, applying learning within
Holderness Health
Reporting:
- Prepare reports for Senior Management Team and
Management Board meetings
- Complete statutory, regulatory or contractual
reporting/monitoring as required
This job description is
intended to provide an outline of the key tasks and responsibilities only.
There may be other duties required of the post-holder commensurate with the
position. This description will be open to regular review and may be amended to
take into account development within the Practice. All members of staff should
be prepared to take on additional duties or relinquish existing duties in order
to maintain the efficient running of the Practice.
This job description is
intended as a basic guide to the scope and responsibilities of the post and is
not exhaustive. It will be subject to regular review and amendment as necessary
in consultation with the post holder.
Person Specification
Qualifications
Essential
- Educated to degree level or equivalent
Desirable
- Registered Practitioner (Nursing or Advanced Practice Clinician)
- Leadership/Management Qualification
- Non-Medical Prescribing Qualification
Experience
Essential
- Significant experience as a senior manager, managing large groups of staff
- Experience of working as a manager within a healthcare setting
- Experience of service development and evaluation
- Experience of service design and innovation
- Experience of high-level decision making and managing change
- Experience of leading multi-disciplinary teams
- Experience of multi-agency working and collaboration
- Experience of investigating clinical incidents and conducting Significant Event Analysis
- Experience of effective risk management
- Experience in staff selection, workforce planning and staff rota planning
- Experience of developing and implementing key performance indicators
- Proven management skills including the ability to lead, empower and motivate a team
- Able to develop and implement policies to support best practice
- Able to prioritise workload and delegate effectively
- Able to interpret data at operational and strategic levels
- Able to effectively utilise staff and resources
- Able to negotiate at senior management level
- Able to formulate clear objectives and expectations
- Excellent communication skills, written and verbal
- Competent IT user (Word, Excel, Outlook etc.)
- Able to produce high quality reports, policies and procedures
Desirable
- Experience of working in general practice
- Experience of performance management of clinical staff members
- Experience of clinical audit and benchmarking
- Experience of public speaking and presenting
- Experience of business planning
- Knowledge of CQC Key Lines of Enquiry in relation to general practice
- Knowledge of GMS, PCN and Enhanced Services requirements
- Creative approach to problem solving
- Understanding of the broader policy issues relating to health and social care
Additional Criteria
Essential
- Patient focused
- Energy, drive and resilience
- Able to deliver under pressure
- An empowering style that values the contribution of others
- Flexible approach to work, able to work out of normal working hours as required
- Proactive rather than reactive approach
- Current full driving licence and access to a vehicle to be used for work purposes
- Willingness to work across all Holderness Health sites
Person Specification
Qualifications
Essential
- Educated to degree level or equivalent
Desirable
- Registered Practitioner (Nursing or Advanced Practice Clinician)
- Leadership/Management Qualification
- Non-Medical Prescribing Qualification
Experience
Essential
- Significant experience as a senior manager, managing large groups of staff
- Experience of working as a manager within a healthcare setting
- Experience of service development and evaluation
- Experience of service design and innovation
- Experience of high-level decision making and managing change
- Experience of leading multi-disciplinary teams
- Experience of multi-agency working and collaboration
- Experience of investigating clinical incidents and conducting Significant Event Analysis
- Experience of effective risk management
- Experience in staff selection, workforce planning and staff rota planning
- Experience of developing and implementing key performance indicators
- Proven management skills including the ability to lead, empower and motivate a team
- Able to develop and implement policies to support best practice
- Able to prioritise workload and delegate effectively
- Able to interpret data at operational and strategic levels
- Able to effectively utilise staff and resources
- Able to negotiate at senior management level
- Able to formulate clear objectives and expectations
- Excellent communication skills, written and verbal
- Competent IT user (Word, Excel, Outlook etc.)
- Able to produce high quality reports, policies and procedures
Desirable
- Experience of working in general practice
- Experience of performance management of clinical staff members
- Experience of clinical audit and benchmarking
- Experience of public speaking and presenting
- Experience of business planning
- Knowledge of CQC Key Lines of Enquiry in relation to general practice
- Knowledge of GMS, PCN and Enhanced Services requirements
- Creative approach to problem solving
- Understanding of the broader policy issues relating to health and social care
Additional Criteria
Essential
- Patient focused
- Energy, drive and resilience
- Able to deliver under pressure
- An empowering style that values the contribution of others
- Flexible approach to work, able to work out of normal working hours as required
- Proactive rather than reactive approach
- Current full driving licence and access to a vehicle to be used for work purposes
- Willingness to work across all Holderness Health sites
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
