Job responsibilities
Job Location: Across all Holderness Health Sites
Salary:£11.76
- £12.78 p/h (£23,000-£25,000 per annum)
Job summary:
The
post holder will work closely with the Head of Finance and Information to
ensure the delivery of high quality and effective IT services within our
multi-site GP practice.
You
will be able to lead new IT projects independently. This will include setting
up new systems, implementing improvements in our current IT setup, designing IT
protocols and taking the lead on IT training and development for staff.
You will also be responsible for maintaining and managing the IT
services for the practice, including our clinical system which is EMIS Web. In
this role, you will liaise with system providers to ensure we receive an
effective service from them.
On a day to day basis, you will help colleagues with their
IT needs. This means you will need to effectively communicate your own
knowledge to help others. You will also
be responsible for setting up new users, managing any required backups and ensuring
system security and password controls. You will be the lead person on all third
party software and maintain the practices IT asset register.
Job duties/responsibilities:
Lead the
ongoing development of digital services for patients including the website,
online consultation and patient online services
Manage
Clinical System and third party software including automated arrivals screens
Problem
solve IT issues relating to the computer and telephone systems, providing
friendly and accessible support to colleagues
Develop
and implement a practice IT strategy
Ensure
the practice keeps up to date with digital innovations in primary care and
adopts new IT when it is of benefit to our patients or staff
Set up
new users ensuring they have access to required applications and appropriate
permissions
Manage
practice email distribution list
Liaise
with IT support services regarding system problems, user access issues,
software updates and all other necessary matters to ensure the smooth running
of practice IT systems
Develop
expert knowledge of third party software e.g. RAIDR, Ardens, GP Teamnet and make
recommendations for effective utilisation and train other staff in their use
Investigate
and resolve problems in the day-to-day use of computers, printers and other IT
related equipment, where appropriate report faults to IT support services via
their helpdesk
Ensure
the effective and appropriate running of the practices IT network and e-mail
system
Become
the practice expert in all aspects of the clinical IT system and be able to
train other users, both clinical and non-clinical, in the best use of the
system
Attend
EMIS user forums and provide feedback to staff about new functionality and updates
Manage
the procurement of IT hardware and software following set procedures
Report
any significant events relating to the IT systems to the Head of Finance and
Information
Manage Smartcard
provision and RBAC role allocations
Ensure
security of data in accordance with the Data Protection Act and GPDR ,
including monitoring of staff access and appropriate data storage
Create and maintain templates and protocols to provide
accurate coding of patient records
Run
searches to find anomalies in clinical data
Identify
areas for development and enhancement of the clinical and other systems to
ensure both ease of use and optimum data quality
Complete
IT inductions for new staff members, ensure they know how to log on to IT
systems, use any applications they require and that they understand the
practices protocol on data security
Facilitate
and oversee the installation of new IT software and hardware
Confidentiality:
- In
the course of seeking treatment, patients entrust us with, or allow us to
gather, sensitive information in relation to their health and other
matters. They do so in confidence
and have the right to expect that staff will respect their privacy and act
appropriately
- In
the performance of the duties outlined in this job description, the
post-holder may have access to confidential information relating to
patients and their carers, practice staff and other healthcare
workers. They may also have access to
information relating to the practice as a business organisation. All
such information from any source is to be regarded as strictly
confidential
- Information
relating to patients, carers, colleagues, other healthcare workers or the
business of the practice may only be divulged to authorised persons in
accordance with the practice policies and procedures relating to
confidentiality and the protection of personal and sensitive data
Health & safety:
The post-holder will assist in promoting and
maintaining their own and others health, safety and security as defined in the
practice health & safety policy, the practice health & safety manual,
and the practice infection control policy and published procedures. This will
include:
- Using
personal security systems within the workplace according to practice
guidelines
- Identifying
the risks involved in work activities and undertaking such activities in a
way that manages those risks
- Making
effective use of training to update knowledge and skills
- Using
appropriate infection control procedures, maintaining work areas in a tidy
and safe way and free from hazards
- Actively
reporting of health and safety hazards and infection hazards immediately
when recognised
- Keeping
own work areas and general/patient areas generally clean, assisting in the
maintenance of general standards of cleanliness consistent with the scope of
the job holders role
- Undertaking
periodic infection control training (minimum annually)
- Reporting
potential risks identified
- Demonstrate due regard for safeguarding and promoting the
welfare of children.
Equality and diversity:
The post-holder will support the equality, diversity and rights of
patients, carers and colleagues, to include:
- Acting
in a way that recognises the importance of peoples rights, interpreting
them in a way that is consistent with practice procedures and policies,
and current legislation
- Respecting
the privacy, dignity, needs and beliefs of patients, carers and colleagues
- Behaving
in a manner that is welcoming to and of the individual, is non-judgmental
and respects their circumstances, feelings priorities and rights.
Personal/professional
development:
The post-holder will participate in any training programme implemented
by the practice as part of this employment, with such training to include:
- Participation
in an annual individual performance review, including taking responsibility
for maintaining a record of own personal and/or professional development
- Taking
responsibility for own development, learning and performance and
demonstrating skills and activities to others who are undertaking similar
work
- Responsible
for undertaking own mandatory training as per practice policy
Quality:
The post-holder will strive to maintain quality within the practice,
and will:
- Alert
other team members to issues of quality and risk
- Assess
own performance and take accountability for own actions, either directly
or under supervision
- Contribute
to the effectiveness of the team by reflecting on own and team activities
and making suggestions on ways to improve and enhance the teams
performance
- Work
effectively with individuals in other agencies to meet patients needs
- Effectively
manage own time, workload and resources
Communication:
The post-holder should
recognise the importance of effective communication within the team and will
strive to:
- Communicate
effectively with other team members
- Communicate
effectively with patients and carers
- Recognise
peoples needs for alternative methods of communication and respond
accordingly
Contribution to
the implementation of services:
The post-holder will:
- Apply
practice policies, standards and guidance
- Discuss
with other members of the team how the policies, standards and guidelines
will affect own work
- Participate
in audit where appropriate
