Dispenser

Holderness Health

Information:

This job is now closed

Job summary

To process all relevant prescriptions as authorised by GPs and prescribing nurses where appropriate in accordance with the principles of good practice.

To ensure that all medicines and appliances dispensed are checked against the prescription and whenever there is doubt about the appropriateness of the item, or about the dose or labelling instructions to check with the authorising doctor or duty doctor.

To collect all due prescription charges and ensure that the patient declaration on the reverse of the FP10 is duly filled in and signed by the patient.

Main duties of the job

The post-holder will strive to maintain quality within the Practice, and will:

Alert other team members to issues of quality and risk.

Assess own performance and take accountability for own actions, either directly or under supervision.

Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance.

Work effectively with individuals in other agencies to meet patients needs.

Effectively manage own time, workload and resources.

About us

We have recently merged three practices to become Holderness Health and now serve a patient population of 36,000 patients. Our merger provides us with many new opportunities to shape services for the benefit of our local community. It is an exciting time for us as we continue to develop and build our clinical teams.

We operate from seven sites located across Holderness in Hedon, Keyingham, Patrington, Roos and Withernsea and have 19 GP partners and over 130 staff.

Date posted

20 October 2020

Pay scheme

Other

Salary

£9.23 an hour

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

A1637-20-4559

Job locations

Church View Surgery

5 Market Hill House

Hedon

HU12 8JE


Queen Street

Withernsea

HU19 2PZ


4 Market Hill

Hedon

Hull

HU12 8JD


Job description

Job responsibilities

Job Responsibilities:

To ensure that all medicines and appliances dispensed are checked against the prescription and whenever there is doubt about the appropriateness of the item, or about the dose or labelling instructions to check with the authorising doctor or duty doctor.

To collect all due prescription charges and ensure that the patient declaration on the reverse of the FP10 is duly filled in and signed by the patient.

To ensure that all monies received or handled on behalf of the practice are appropriately stored and banked and a record kept of all financial transactions.

To endorse all prescription forms as appropriate, collate and forward the forms in a secure manner to the PPA for processing and reimbursement. The forms should be bundled in accordance with current PPA guidelines and include any necessary accompanying paperwork such as the FP34D and invoices as required by the PPA.

To promptly forward all invoices and dispensary related correspondence to the practice manager or dispensary manager according to practice policy.

To notify the authorising doctor of any FP10 returns/feedback from the PPA so that any appropriate remedial action may be taken.

To operate efficient stock control appropriate to the needs of the practice with the objective of ensuring continuity of supply for patients and minimising wastage through out of date stock.

To ensure that drugs are stored in an appropriate manner in accordance with the accompanying instructions.

To ensure shelves and all work surfaces are regularly cleaned to maintain a high level of hygiene within the dispensary and that all dispensary equipment is kept clean and kept in good working order.

To take prompt action in response to any drug alert bulletins that may be received from time to time.

To ensure that refrigerated items are stored at the appropriate temperature and to maintain a temperature control record/logbook.

To maintain full and accurate records of all dispensing transactions incorporating the use of computers when available and appropriate.

To undertake any necessary work as may be required and appropriate to maintain a high standard and efficient dispensing service.

Confidentiality:

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.

In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential.

Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Health and Safety:

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety Policy, to include:

Using personal security systems within the workplace according to practice guidelines.

Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks.

Making effective use of training to update knowledge and skills.

Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards.

Reporting potential risks identified.

Equality and Diversity:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation.

Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues.

Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal/Professional Development:

The post-holder will participate in any training programme implemented by the Practice as part of this employment, such training to include:

Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development.

Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.

A minimum of NVQ Level 2

Quality:

The post-holder will strive to maintain quality within the Practice, and will:

Alert other team members to issues of quality and risk.

Assess own performance and take accountability for own actions, either directly or under supervision.

Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance.

Work effectively with individuals in other agencies to meet patients needs.

Effectively manage own time, workload and resources.

Communication:

The post-holder should recognise the importance of effective communication within the team and will strive to:

Communicate effectively with other team members

Communicate effectively with patients and carers

Recognise peoples needs for alternative methods of communication and respond accordingly.

Contribution to the Implementation of Services

The post-holder will:

Apply practice policies, standards and guidance.

Discuss with other members of the team how the policies, standards and guidelines will affect own work.

Participate in audit where appropriate.

Hours: part time to full time hours available.

Start and finish times may vary between the hours of 8.00am and 8.00pm Monday - Friday and 8am - 1pm on a Saturday.

Job description

Job responsibilities

Job Responsibilities:

To ensure that all medicines and appliances dispensed are checked against the prescription and whenever there is doubt about the appropriateness of the item, or about the dose or labelling instructions to check with the authorising doctor or duty doctor.

To collect all due prescription charges and ensure that the patient declaration on the reverse of the FP10 is duly filled in and signed by the patient.

To ensure that all monies received or handled on behalf of the practice are appropriately stored and banked and a record kept of all financial transactions.

To endorse all prescription forms as appropriate, collate and forward the forms in a secure manner to the PPA for processing and reimbursement. The forms should be bundled in accordance with current PPA guidelines and include any necessary accompanying paperwork such as the FP34D and invoices as required by the PPA.

To promptly forward all invoices and dispensary related correspondence to the practice manager or dispensary manager according to practice policy.

To notify the authorising doctor of any FP10 returns/feedback from the PPA so that any appropriate remedial action may be taken.

To operate efficient stock control appropriate to the needs of the practice with the objective of ensuring continuity of supply for patients and minimising wastage through out of date stock.

To ensure that drugs are stored in an appropriate manner in accordance with the accompanying instructions.

To ensure shelves and all work surfaces are regularly cleaned to maintain a high level of hygiene within the dispensary and that all dispensary equipment is kept clean and kept in good working order.

To take prompt action in response to any drug alert bulletins that may be received from time to time.

To ensure that refrigerated items are stored at the appropriate temperature and to maintain a temperature control record/logbook.

To maintain full and accurate records of all dispensing transactions incorporating the use of computers when available and appropriate.

To undertake any necessary work as may be required and appropriate to maintain a high standard and efficient dispensing service.

Confidentiality:

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.

In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential.

Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Health and Safety:

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety Policy, to include:

Using personal security systems within the workplace according to practice guidelines.

Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks.

Making effective use of training to update knowledge and skills.

Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards.

Reporting potential risks identified.

Equality and Diversity:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation.

Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues.

Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal/Professional Development:

The post-holder will participate in any training programme implemented by the Practice as part of this employment, such training to include:

Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development.

Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.

A minimum of NVQ Level 2

Quality:

The post-holder will strive to maintain quality within the Practice, and will:

Alert other team members to issues of quality and risk.

Assess own performance and take accountability for own actions, either directly or under supervision.

Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance.

Work effectively with individuals in other agencies to meet patients needs.

Effectively manage own time, workload and resources.

Communication:

The post-holder should recognise the importance of effective communication within the team and will strive to:

Communicate effectively with other team members

Communicate effectively with patients and carers

Recognise peoples needs for alternative methods of communication and respond accordingly.

Contribution to the Implementation of Services

The post-holder will:

Apply practice policies, standards and guidance.

Discuss with other members of the team how the policies, standards and guidelines will affect own work.

Participate in audit where appropriate.

Hours: part time to full time hours available.

Start and finish times may vary between the hours of 8.00am and 8.00pm Monday - Friday and 8am - 1pm on a Saturday.

Person Specification

Qualifications

Essential

  • Good standard of general education.
  • IT confident/qualifications.
  • A demonstrable commitment to professional development.

Desirable

  • Educated to GCSE level
  • Microsoft Office, ECDL
  • Evidence of continued development.
  • NVQ level 2 dispensing assistant

Experience

Essential

  • Excellent keyboard and computer skills.
  • Experience of working in a public environment.
  • Experience of telephone switchboard operation.
  • Excellent communication skills, verbal and written.
  • An understanding, acceptance and adherence to the need for strict confidentiality.

Desirable

  • Experience of computerised clinical systems.
  • Working in a medical/healthcare environment.

Personal Skills and Attributes

Essential

  • Effective team worker:
  • Understand own role within the team including accountability.
  • Work flexibility as required.
  • Actively participate in team meetings.
  • Engage in an open and supportive relationship with colleagues.
  • Good communicator:
  • Communicate effectively with patients and colleagues.
  • Keep clear and accurate electronic and written records.
  • Communicate effectively with outside agencies.
  • Personal:
  • Self-motivated and enthusiastic
  • Reliable and punctual
  • Willing to learn
  • Tidy appearance
  • High standards of cleanliness
  • Respect for diversity
  • Positive and friendly attitude
  • Professional skills:
  • Work under own initiative but recognise when to ask for help.
  • Scrupulous attention to confidentiality.
  • Follow guidelines and protocols.
  • Undertake training as required.
Person Specification

Qualifications

Essential

  • Good standard of general education.
  • IT confident/qualifications.
  • A demonstrable commitment to professional development.

Desirable

  • Educated to GCSE level
  • Microsoft Office, ECDL
  • Evidence of continued development.
  • NVQ level 2 dispensing assistant

Experience

Essential

  • Excellent keyboard and computer skills.
  • Experience of working in a public environment.
  • Experience of telephone switchboard operation.
  • Excellent communication skills, verbal and written.
  • An understanding, acceptance and adherence to the need for strict confidentiality.

Desirable

  • Experience of computerised clinical systems.
  • Working in a medical/healthcare environment.

Personal Skills and Attributes

Essential

  • Effective team worker:
  • Understand own role within the team including accountability.
  • Work flexibility as required.
  • Actively participate in team meetings.
  • Engage in an open and supportive relationship with colleagues.
  • Good communicator:
  • Communicate effectively with patients and colleagues.
  • Keep clear and accurate electronic and written records.
  • Communicate effectively with outside agencies.
  • Personal:
  • Self-motivated and enthusiastic
  • Reliable and punctual
  • Willing to learn
  • Tidy appearance
  • High standards of cleanliness
  • Respect for diversity
  • Positive and friendly attitude
  • Professional skills:
  • Work under own initiative but recognise when to ask for help.
  • Scrupulous attention to confidentiality.
  • Follow guidelines and protocols.
  • Undertake training as required.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Holderness Health

Address

Church View Surgery

5 Market Hill House

Hedon

HU12 8JE


Employer's website

https://www.holdernesshealth.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Holderness Health

Address

Church View Surgery

5 Market Hill House

Hedon

HU12 8JE


Employer's website

https://www.holdernesshealth.nhs.uk/ (Opens in a new tab)

For questions about the job, contact:

Head of Clinical Services

Jackie Carline

jacqueline.carline@nhs.net

Date posted

20 October 2020

Pay scheme

Other

Salary

£9.23 an hour

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

A1637-20-4559

Job locations

Church View Surgery

5 Market Hill House

Hedon

HU12 8JE


Queen Street

Withernsea

HU19 2PZ


4 Market Hill

Hedon

Hull

HU12 8JD


Supporting documents

Privacy notice

Holderness Health's privacy notice (opens in a new tab)