Job summary
Are you looking for a primary care environment where you can demonstrate your management skills, work with a fantastic group of doctors and staff and have a real impact on a local community, if so we are looking for a new Practice Manager to do just that at South Molton Medical Centre.
This post provides an opportunity for a suitably qualified senior manager
with the relevant skills to undertake a central role in this very well
established and friendly medical training practice.
Main duties of the job
- Management of Partnership and clinical provision
- Business planning and strategy
- Leadership, change and project management
- Quality and Health and Safety management
- Financial management including budgets, financial planning and payroll
About us
South Molton Medical Centre is based in South Molton
in North Devon, which is a developing town, directly off the A361 major road route
into North Devon. We are located very close to Exmoor National Park and the
beaches on the North Coast, we are just 25 minutes from the M5.
Falling within the
boundary of NEW Devon Integrated Care Board (ICB) the Practice is registered
with the Care Quality Commission (CQC).
Inspected in 2018, the practice was graded as Good, The link to the
CQC report can be found on the practice website www.southmoltonmedicalcentre.co.uk
The practice itself is
a very appealing place to work, working in a newly built and renovated space
(completed in August 2020) there are 22 consulting rooms over two levels, two
waiting areas and a secure staff area with several offices, a common room with
outdoor space and a large meeting room all located in the centre of South
Molton with onsite staff parking.
Our practice holds a Personal Medical Services (PMS) contract. We consist of 9 GP partners, one Pharmacist partner and 3 salaried GPs. We have an Advanced Nurse Practitioner, two Paramedics, Pharmacists, a Pharmacy Technician as well as a Nurse Manager and a team of nurses and healthcare assistants. There are two assistant practice managers, a team of reception and administrative staff together with a caretaker and 4 cleaning staff.
Job description
Job responsibilities
Key Responsibilities - Partnership
- Support the partnership and ensure agreements are
valid and correct
- Arrange, chair and minute partnership meetings
- Provide HR support for the partners.
- Directly
contribute to profit improvement by exploring areas for increasing income and
reducing costs
- Ensure organisational requirements for the practice
contracts with NHSE are fully met and complied with
- Support
the Partners to develop and implement processes to achieve clinical targets of
QOF, enhanced services, PCN targets, private income and any other service
contracts
Finance
- Provide
support and leadership to the Assistant Practice Manager in all areas concerned
with finance
- Maintain
overall responsibility for the finances of the practice
- Manage
Partners drawings in consultation with the accountant
- Manage
and maintain the property owned by the Partners
- Liaise
with accountant, bank and business insurance companies as appropriate or as
directed by the Partners
- Liaise
with the ICB and payment agencies regarding queries with payments relating to
the contract, e.g. enhanced services.
- Develop
and control practice budgets and financial systems
- Prepare
financial budgets and cash-flow forecasts
- Oversee
submission and presentation of year end accounts
Primary Care Network
- Be the key link between the practice and the PCN, provide leadership and direction to new initiatives
- Attend
PCN meetings and actively take part in delivering a locality approach to ensure
patients at SMMC receive the best care possible
Strategic Planning
- Keep
abreast of current affairs and identify potential opportunities and threats
- Assess and evaluate accommodation requirements and
manage development and expansion opportunities
- Assist
the practice in the wider community and assist with forging links with other
local practices and relevant agencies.
- Make recommendations to the partners for practice
development
Human Resources (provide support to Assistant Practice
Manager)
- Provide leadership,
management and pastoral support to the practice team
- Maintain good
communication at all times with the practice team
- Implement pay
rises/scales and increments at the appropriate time
- Ensure
that suitable facilities are available to enable all staff to work within the
practice
- Be
responsible for the health and safety policy and its implementation
- Provide line
management for the senior leadership team
- Promote team working
and cooperation from the whole practice
- Ensure Employment Law compliance for the disciplinary
and dismissal process and after discussion
Information Technology
- Ensure
the update of appropriate information governance systems
- Ensure
all Practice IT and telephone systems are functioning effectively
- Ensure
the Data Security and Protection toolkit requirements are met
- Maintain GDPR regulations
Patient Services
- Ensure
that the Practice complies with NHS contractual obligations in relation to
patient care
- Oversee
clinical rotas to ensure good staff cover at all times as well as giving the
flexibility required at short notice to cover for illness, etc.
- Oversee
and manage effective appointment systems
- Routinely
monitor and assess Practice performance against patient access and demand
targets
- Manage
the complaints management system
- Manage
the significant events system
- Manage
the Quality Element of the practice
- Liaise
with patient groups
- Maintain registration policies
Premises
and Equipment
- Liaise
with NHSE in the notional rent review (every 3 years)
- To ensure that
suitable facilities are available to enable all staff to work within the
practice
- Be responsible for the
health and safety policy and its implementation
- Lead on Health & Safety
CQC
- Oversee
and maintain compliance with CQC regulations
Communication
- Ensure
compliance with the latest NHS recommendations
- Understand
the practice communication systems
- Build/maintain
good working relationships with NHSE, ICB, hospitals, community agencies, LMC
(Local Medical Committee), other GP practices, pharmacists, voluntary and
private organisations, and the P3 patient group.
- Represent
the practice at meetings and seminars
- Represent
the practice and its interests within the PCN
- Assist
and support the partners corporately and at individual level to fulfil the
requirements of revalidation
- Present
a professional image and always promote the practice
- Share
skills and expertise with others
Job description
Job responsibilities
Key Responsibilities - Partnership
- Support the partnership and ensure agreements are
valid and correct
- Arrange, chair and minute partnership meetings
- Provide HR support for the partners.
- Directly
contribute to profit improvement by exploring areas for increasing income and
reducing costs
- Ensure organisational requirements for the practice
contracts with NHSE are fully met and complied with
- Support
the Partners to develop and implement processes to achieve clinical targets of
QOF, enhanced services, PCN targets, private income and any other service
contracts
Finance
- Provide
support and leadership to the Assistant Practice Manager in all areas concerned
with finance
- Maintain
overall responsibility for the finances of the practice
- Manage
Partners drawings in consultation with the accountant
- Manage
and maintain the property owned by the Partners
- Liaise
with accountant, bank and business insurance companies as appropriate or as
directed by the Partners
- Liaise
with the ICB and payment agencies regarding queries with payments relating to
the contract, e.g. enhanced services.
- Develop
and control practice budgets and financial systems
- Prepare
financial budgets and cash-flow forecasts
- Oversee
submission and presentation of year end accounts
Primary Care Network
- Be the key link between the practice and the PCN, provide leadership and direction to new initiatives
- Attend
PCN meetings and actively take part in delivering a locality approach to ensure
patients at SMMC receive the best care possible
Strategic Planning
- Keep
abreast of current affairs and identify potential opportunities and threats
- Assess and evaluate accommodation requirements and
manage development and expansion opportunities
- Assist
the practice in the wider community and assist with forging links with other
local practices and relevant agencies.
- Make recommendations to the partners for practice
development
Human Resources (provide support to Assistant Practice
Manager)
- Provide leadership,
management and pastoral support to the practice team
- Maintain good
communication at all times with the practice team
- Implement pay
rises/scales and increments at the appropriate time
- Ensure
that suitable facilities are available to enable all staff to work within the
practice
- Be
responsible for the health and safety policy and its implementation
- Provide line
management for the senior leadership team
- Promote team working
and cooperation from the whole practice
- Ensure Employment Law compliance for the disciplinary
and dismissal process and after discussion
Information Technology
- Ensure
the update of appropriate information governance systems
- Ensure
all Practice IT and telephone systems are functioning effectively
- Ensure
the Data Security and Protection toolkit requirements are met
- Maintain GDPR regulations
Patient Services
- Ensure
that the Practice complies with NHS contractual obligations in relation to
patient care
- Oversee
clinical rotas to ensure good staff cover at all times as well as giving the
flexibility required at short notice to cover for illness, etc.
- Oversee
and manage effective appointment systems
- Routinely
monitor and assess Practice performance against patient access and demand
targets
- Manage
the complaints management system
- Manage
the significant events system
- Manage
the Quality Element of the practice
- Liaise
with patient groups
- Maintain registration policies
Premises
and Equipment
- Liaise
with NHSE in the notional rent review (every 3 years)
- To ensure that
suitable facilities are available to enable all staff to work within the
practice
- Be responsible for the
health and safety policy and its implementation
- Lead on Health & Safety
CQC
- Oversee
and maintain compliance with CQC regulations
Communication
- Ensure
compliance with the latest NHS recommendations
- Understand
the practice communication systems
- Build/maintain
good working relationships with NHSE, ICB, hospitals, community agencies, LMC
(Local Medical Committee), other GP practices, pharmacists, voluntary and
private organisations, and the P3 patient group.
- Represent
the practice at meetings and seminars
- Represent
the practice and its interests within the PCN
- Assist
and support the partners corporately and at individual level to fulfil the
requirements of revalidation
- Present
a professional image and always promote the practice
- Share
skills and expertise with others
Person Specification
Experience
Essential
- Experience and success of communicating with and managing people
- Experience of working in teams; able to promote teamwork and employee satisfaction
- Financial management experience
- Experience as a business manager, with knowledge of employment law and small business accounts
Desirable
- Management experience in the NHS or in practice management
- Experience of strategic business planning
Other
Essential
- Non-smoking environment
- Sufficient English language fluency as required under the Immigration Act 2016
Desirable
- The ability & willingness to travel to meetings & courses
Qualities
Essential
- Personable and approachable
- Trustworthy, honest, reliable and caring
- Self-motivated and confident able to work with minimal direction
- Adaptable and innovative
- Enthusiasm, with energy and drive
- Proactive strategic thinking with a clear vision
- Confidential and conscientious
- Hard working, reliable and resourceful
- Willing to work flexible hours as necessary
- Diplomacy
Desirable
Qualifications
Essential
- Evidence of a sound education
- Evidence of a commitment to continuing professional development
Desirable
- Degree level certification
- Relevant management or finance qualification
Skills
Essential
- A solutions focused approach to problem solving
- Pastoral qualities
- Approachable with the ability to listen and empathise
- Delegation and empowerment of staff
- Leadership skills, including excellent people management skills
- Effective communication (oral and written) and excellent inter-personal skills
- Good time management
- Computer literate
- Customer service and complaints resolution
- Negotiating and managing conflict
- Able to manage change and cope with pressure
- Networking and facilitation
- Motivational
Desirable
- Project management
- Change management
Person Specification
Experience
Essential
- Experience and success of communicating with and managing people
- Experience of working in teams; able to promote teamwork and employee satisfaction
- Financial management experience
- Experience as a business manager, with knowledge of employment law and small business accounts
Desirable
- Management experience in the NHS or in practice management
- Experience of strategic business planning
Other
Essential
- Non-smoking environment
- Sufficient English language fluency as required under the Immigration Act 2016
Desirable
- The ability & willingness to travel to meetings & courses
Qualities
Essential
- Personable and approachable
- Trustworthy, honest, reliable and caring
- Self-motivated and confident able to work with minimal direction
- Adaptable and innovative
- Enthusiasm, with energy and drive
- Proactive strategic thinking with a clear vision
- Confidential and conscientious
- Hard working, reliable and resourceful
- Willing to work flexible hours as necessary
- Diplomacy
Desirable
Qualifications
Essential
- Evidence of a sound education
- Evidence of a commitment to continuing professional development
Desirable
- Degree level certification
- Relevant management or finance qualification
Skills
Essential
- A solutions focused approach to problem solving
- Pastoral qualities
- Approachable with the ability to listen and empathise
- Delegation and empowerment of staff
- Leadership skills, including excellent people management skills
- Effective communication (oral and written) and excellent inter-personal skills
- Good time management
- Computer literate
- Customer service and complaints resolution
- Negotiating and managing conflict
- Able to manage change and cope with pressure
- Networking and facilitation
- Motivational
Desirable
- Project management
- Change management
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.