Job summary
We are seeking a hardworking, enthusiastic, and patient-focused Care Navigator to join our friendly and supportive practice team.
The ideal candidate will thrive in a fast-paced, high-demand environment and remain calm and professional under pressure. Previous experience in a primary care setting is highly desirable, particularly if you have a passion for delivering excellent patient care and maintaining strong patient relationships.
Main duties of the job
As a Care Navigator, you will be the first point of contact for our patients both in person and over the telephone. Your responsibilities will include:
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Arranging and managing patient appointments
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Signposting patients to the most appropriate clinician or service
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Handling a range of administrative tasks related to patient care
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Providing a high standard of customer service at all times
Excellent communication skills and a high level of computer literacy are essential for this role.
About us
We are a well-organised GMS practice, rated Good by the CQC, located in Hucknall and proud to offer high-quality, innovative care to our community.
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6 GP Partners
3 Salaried GP's
Mental Health Team
Pharmacist Team
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6 Practice Nurses
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4 Healthcare Assistants
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24 Administrative Staff
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GP Registrar and F2 Training Practice
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Patient List Size: c 17,000
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Clinical System: SystmOne
What We Offer
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Competitive rates of pay
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NHS Pension Scheme with 14.38% employer contribution
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Generous annual leave entitlement
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Ongoing training and development
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Continued Professional Development opportunities
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A supportive and collaborative team culture
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Opportunities to be involved in service and practice development
Please note: Previous applicants need not reapply.
How to Apply
For more information or an informal discussion about the role, please contact:
Joanne Hicken, Practice Manager
Maria Jenkins, Office Manager
0115 9834433
joanne.hicken@nhs.net
Job description
Job responsibilities
Administration
- To have a thorough knowledge of all Practice procedures
- To work in accordance of written protocols
- Open mail and send to appropriate designation i.e. scanning
- Maintain filing systems in effective and efficient order
- Fax and photocopy as requested
- Put new patients notes in chronological order
(see protocol)
Reception
- Receiving patients consulting with members of practice team
- Handing completed repeat prescriptions to patient and checking
names and address
- Be able to cover all reception positions as necessary
- Advise patients of any charges payable for non PMS services, accept
payments and issue receipts
- Explain procedures to patients i.e. how to register, Immediate
& Necessary Treatment etc
- Action special requests to out of hours service
- Pass on outstanding issues to colleagues coming on duty
- Report computer breakdowns to the IT lead or Health informatics
helpdesk
- Keep abreast of relevant topics and the latest guidance therefore
giving patients the latest and best information
- Follow new guidelines for requesting a
District Nurse- all referrals to be rang through to SPA.
Appointments
- Process appointment requests
- Deal with visits requests (see protocol)
Telephone
- Have working knowledge of telephone, during and after hours.
- Take messages and pass them on in a timely
manner if appropriate
Confidentiality:
- In the course of seeking treatment, patients
entrust us with, or allow us to gather, sensitive information in relation
to their health and other matters. They do so in confidence and have the
right to expect that staff will respect their privacy and act
appropriately
Job description
Job responsibilities
Administration
- To have a thorough knowledge of all Practice procedures
- To work in accordance of written protocols
- Open mail and send to appropriate designation i.e. scanning
- Maintain filing systems in effective and efficient order
- Fax and photocopy as requested
- Put new patients notes in chronological order
(see protocol)
Reception
- Receiving patients consulting with members of practice team
- Handing completed repeat prescriptions to patient and checking
names and address
- Be able to cover all reception positions as necessary
- Advise patients of any charges payable for non PMS services, accept
payments and issue receipts
- Explain procedures to patients i.e. how to register, Immediate
& Necessary Treatment etc
- Action special requests to out of hours service
- Pass on outstanding issues to colleagues coming on duty
- Report computer breakdowns to the IT lead or Health informatics
helpdesk
- Keep abreast of relevant topics and the latest guidance therefore
giving patients the latest and best information
- Follow new guidelines for requesting a
District Nurse- all referrals to be rang through to SPA.
Appointments
- Process appointment requests
- Deal with visits requests (see protocol)
Telephone
- Have working knowledge of telephone, during and after hours.
- Take messages and pass them on in a timely
manner if appropriate
Confidentiality:
- In the course of seeking treatment, patients
entrust us with, or allow us to gather, sensitive information in relation
to their health and other matters. They do so in confidence and have the
right to expect that staff will respect their privacy and act
appropriately
Person Specification
Qualifications
Essential
- GCSE Grade A to C in English & Maths, or equivalent
Desirable
- Experienced GP receptionist
Person Specification
Qualifications
Essential
- GCSE Grade A to C in English & Maths, or equivalent
Desirable
- Experienced GP receptionist
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
