Correspondence Management/GP Receptionist

Job summary

As a GP receptionist you will be working within our correspondence management team in addition to general receptionist duties.  

You will need to have:

A friendly and confident personality

A smart appearance, good spoken and written correspondence skills

Adhere to all practice protocols including information governance and data protection

The ability to stay calm under pressure

The ability to be polite but firm when dealing with difficult, impatient or upset people

The ability to follow safety and security procedures

An interest in the work of the organisation

Main duties of the job

Correspondence Management

• Sorting and prioritising clinical post and attaching to patient records
• Dealing with routine clinical post directly eg DNA letters and 2ww letters
• Extracting information from clinical letters that require coding
• To have a thorough knowledge of all practice procedures

GP Receptionist

• Signposting patients to the appropriate care
• Answering the telephone
• Working on the front desk, greeting patients and answering queries, booking appointments etc

About us

Well organised GMS Practice, rated good in CQC inspection , located in Hucknall providing high quality & innovative care

7 GP partners, 5 Practice Nurses, 3 HCAs & 24 Admin StaffGP Registrar & F2 training practice16000 List sizeSystmOne practice

You will need:

Excellent communication & people skills

Friendly & welcoming manner

Experience of working with the public

SystmOne experience

Experience with clinical coding desirable

Hours to be discussed working 8am until 7pm on a shift basis

Previous applicants are asked not to reapply.

If you require any additional information, please contact Joanne Hicken, Practice Manager or Maria Jenkins, Office Manager on 0115 9633676 or at joanne.hicken@nhs.net