Administrator & Clinical Coder

Job description

Job responsibilities

Clinical Coder

To provide accurate data entry (medical terminology) onto patient computer system (SystmOne) from all aspects of (electronic and hard copy) of correspondence, emails and Lloyd-George records through scanning processes.

Administration of GP2GP (registration/transfer of medical record systems) and Summary Care Record Process.

To have the ability to provide accurate data entry (e.g. F12 system) and retrieve information from practice support systems e.g. eHealthscope, GP Access, GP Notis, ICE, etc.

To support the practice team with telephone queries generated from: patient, primary care, and secondary care contacts

Correspondence Management

• Manage clinical correspondence received by GPs, filtering come of the clinical correspondence
• Scanning correspondence onto the clinical system (SystmOne) following agreed protocols in a timely manner
• Identify the correspondence and readcode into the patient records accurately

Administration

• To have a thorough knowledge of all Practice procedures
• To work in accordance of written protocols
• Open mail and send to appropriate designation i.e. scanning
• Maintain filing systems in effective and efficient order

Appointments

• Process appointment requests for today or future appointments from patients by telephone and in person
• Deal with visits requests

Computer

• Process patients change of address computer data and medical records (have knowledge of practice area
• Process repeat prescription requests in accordance with practice guidelines, including on-line requests.
• Make effective use of the email system

Telephone

• Have working knowledge of telephone, during and after hours.
• Take messages and pass them on in a timely manner if appropriate

Other Tasks

• Ensure building security
• Any other tasks allocated by managers
• Leave machinery operational i.e. change the cartridge, fill with paper etc

Confidentiality:

• In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
• Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

Health & Safety:

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety Policy

• Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
• Reporting potential risks identified

Equality and Diversity:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

• Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation
• Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
• Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights

Personal/Professional Development:

The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:

• Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
• Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work

Quality:

The post-holder will strive to maintain quality within the practice, and will:

• Alert other team members to issues of quality and risk
• Assess own performance and take accountability for own actions, either directly or under supervision
• Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
• Work effectively with individuals in other agencies to meet patients needs
• Effectively manage own time, workload and resources

Communication:

The post-holder should recognize the importance of effective communication within the team and will strive to:

• Communicate effectively with other team members, patients & carers
• Recognize peoples needs for alternative methods of communication and respond accordingly

Person Specification

Experience

Essential

• Experience working in a GP surgery or similar

Desirable

• Experience of working in a GP Practice or similar

Qualifications

Essential

• GCSE Grade A to C in English & Maths, or equivalent

Desirable

• Experienced GP receptionist

Employer details

Employer name

Torkard Hill Medical Centre

Address

Farleys Lane

Hucknall

Nottingham

NG15 6DY

Employer's website

https://www.torkardhill.co.uk/ (Opens in a new tab)