GP Receptionist

Torkard Hill Medical Centre

Information:

This job is now closed

Job summary

Main duties of the job

You will need to have:

a friendly & confident personalitya smart appearance good spoken & written communication skillsadhere to all practice protocols including information governance & data protectionthe ability to stay calm under pressurethe ability to be polite but firm when dealing with difficult, impatient or upset peoplegood organisational skillsthe ability to follow safety and security proceduresan interest in the work of the organisation

Main duties of the job

Main Duties are to provide reception and administration support to the practice. This will include answering incoming calls and helping patients at the reception desk to ensure that patients are navigated to the most appropriate service.

Administration

  • To have a thorough knowledge of all Practice procedures

Reception

  • Be able to cover all reception positions as necessary
  • Explain procedures to patients i.e. how to register, Immediate & Necessary Treatment etc

Appointments

  • Process appointment & visit requests

Confidentiality:

  • In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately

About us

Well organised GMS Practice, rated good in CQC inspection , located in Hucknall providing high quality & innovative care

7 GP partners, 5 Practice Nurses, 3 HCAs & 24 Admin Staff

GP Registrar & F2 training practice

16000 List size

SystmOne

You will need:

Excellent communication & people skills

Friendly & welcoming manner

Experience of working with the public

SystmOne experience

Experience with clinical coding desirable

Hours to be discussed working 8am until 7pm on a shift basis.

Previous applicants are asked not reapply.

If you require any additional information, please contact Joanne Hicken, Practice Manager or Maria Jenkins, Office Manager on 0115 9633676 or at joanne.hicken@nhs.net

Date posted

25 October 2021

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

A1632-21-5246

Job locations

Farleys Lane

Hucknall

Nottingham

NG15 6DY


Job description

Job responsibilities

Administration

  • To have a thorough knowledge of all Practice procedures
  • To work in accordance of written protocols
  • Open mail and send to appropriate designation i.e. scanning
  • Maintain filing systems in effective and efficient order
  • Fax and photocopy as requested
  • Put new patients notes in chronological order (see protocol)

Reception

  • Receiving patients consulting with members of practice team
  • Handing completed repeat prescriptions to patient and checking names and address
  • Be able to cover all reception positions as necessary
  • Advise patients of any charges payable for non PMS services, accept payments and issue receipts
  • Explain procedures to patients i.e. how to register, Immediate & Necessary Treatment etc
  • Action special requests to out of hours service
  • Pass on outstanding issues to colleagues coming on duty
  • Report computer breakdowns to the IT lead or Health informatics helpdesk
  • Keep abreast of relevant topics and the latest guidance therefore giving patients the latest and best information
  • Follow new guidelines for requesting a District Nurse- all referrals to be rang through to SPA.

Appointments

  • Process appointment requests
  • Deal with visits requests (see protocol)

Telephone

  • Have working knowledge of telephone, during and after hours.
  • Take messages and pass them on in a timely manner if appropriate

Confidentiality:

  • In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately

Job description

Job responsibilities

Administration

  • To have a thorough knowledge of all Practice procedures
  • To work in accordance of written protocols
  • Open mail and send to appropriate designation i.e. scanning
  • Maintain filing systems in effective and efficient order
  • Fax and photocopy as requested
  • Put new patients notes in chronological order (see protocol)

Reception

  • Receiving patients consulting with members of practice team
  • Handing completed repeat prescriptions to patient and checking names and address
  • Be able to cover all reception positions as necessary
  • Advise patients of any charges payable for non PMS services, accept payments and issue receipts
  • Explain procedures to patients i.e. how to register, Immediate & Necessary Treatment etc
  • Action special requests to out of hours service
  • Pass on outstanding issues to colleagues coming on duty
  • Report computer breakdowns to the IT lead or Health informatics helpdesk
  • Keep abreast of relevant topics and the latest guidance therefore giving patients the latest and best information
  • Follow new guidelines for requesting a District Nurse- all referrals to be rang through to SPA.

Appointments

  • Process appointment requests
  • Deal with visits requests (see protocol)

Telephone

  • Have working knowledge of telephone, during and after hours.
  • Take messages and pass them on in a timely manner if appropriate

Confidentiality:

  • In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately

Person Specification

Qualifications

Essential

  • GCSE Grade A to C in English & Maths, or equivalent

Desirable

  • Experienced GP receptionist
Person Specification

Qualifications

Essential

  • GCSE Grade A to C in English & Maths, or equivalent

Desirable

  • Experienced GP receptionist

Employer details

Employer name

Torkard Hill Medical Centre

Address

Farleys Lane

Hucknall

Nottingham

NG15 6DY


Employer's website

https://www.torkardhill.co.uk/ (Opens in a new tab)

Employer details

Employer name

Torkard Hill Medical Centre

Address

Farleys Lane

Hucknall

Nottingham

NG15 6DY


Employer's website

https://www.torkardhill.co.uk/ (Opens in a new tab)

For questions about the job, contact:

Practice Manager

Joanne Hicken

joanne.hicken@nhs.net

01159633676

Date posted

25 October 2021

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

A1632-21-5246

Job locations

Farleys Lane

Hucknall

Nottingham

NG15 6DY


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