Job summary
Main
duties of the job
You
will need to have:
a
friendly & confident personalitya
smart appearance good spoken & written communication skillsadhere
to all practice protocols including information governance & data
protectionthe ability
to stay calm under pressurethe
ability to be polite but firm when dealing with difficult, impatient or upset
peoplegood
organisational skillsthe
ability to follow safety and security proceduresan
interest in the work of the organisation
Main duties of the job
Main Duties are to provide reception and administration support to the practice. This will include answering incoming calls and helping patients at the reception desk to ensure that patients are navigated to the most appropriate service.
Administration
- To have a
thorough knowledge of all Practice procedures
Reception
- Be able to cover all reception
positions as necessary
- Explain
procedures to patients i.e. how to register, Immediate & Necessary
Treatment etc
Appointments
- Process appointment
& visit requests
Confidentiality:
- In the
course of seeking treatment, patients entrust us with, or allow us to
gather, sensitive information in relation to their health and other
matters. They do so in confidence and have the right to expect that staff
will respect their privacy and act appropriately
About us
Well organised GMS Practice, rated good in CQC
inspection , located in Hucknall providing high quality & innovative care
7 GP partners, 5 Practice Nurses, 3 HCAs & 24
Admin Staff
GP Registrar & F2 training practice
16000 List size
SystmOne
You will need:
Excellent communication & people skills
Friendly & welcoming manner
Experience of working with the public
SystmOne experience
Experience with clinical coding desirable
Hours to be discussed working 8am until 7pm on a
shift basis.
Previous applicants are asked not reapply.
If you require any additional information, please
contact Joanne Hicken, Practice Manager or Maria Jenkins, Office Manager on
0115 9633676 or at joanne.hicken@nhs.net
Job description
Job responsibilities
Administration
- To have a thorough knowledge of all Practice procedures
- To work in accordance of written protocols
- Open mail and send to appropriate designation i.e. scanning
- Maintain filing systems in effective and efficient order
- Fax and photocopy as requested
- Put new patients notes in chronological order
(see protocol)
Reception
- Receiving patients consulting with members of practice team
- Handing completed repeat prescriptions to patient and checking
names and address
- Be able to cover all reception positions as necessary
- Advise patients of any charges payable for non PMS services, accept
payments and issue receipts
- Explain procedures to patients i.e. how to register, Immediate
& Necessary Treatment etc
- Action special requests to out of hours service
- Pass on outstanding issues to colleagues coming on duty
- Report computer breakdowns to the IT lead or Health informatics
helpdesk
- Keep abreast of relevant topics and the latest guidance therefore
giving patients the latest and best information
- Follow new guidelines for requesting a
District Nurse- all referrals to be rang through to SPA.
Appointments
- Process appointment requests
- Deal with visits requests (see protocol)
Telephone
- Have working knowledge of telephone, during and after hours.
- Take messages and pass them on in a timely
manner if appropriate
Confidentiality:
- In the course of seeking treatment, patients
entrust us with, or allow us to gather, sensitive information in relation
to their health and other matters. They do so in confidence and have the
right to expect that staff will respect their privacy and act
appropriately
Job description
Job responsibilities
Administration
- To have a thorough knowledge of all Practice procedures
- To work in accordance of written protocols
- Open mail and send to appropriate designation i.e. scanning
- Maintain filing systems in effective and efficient order
- Fax and photocopy as requested
- Put new patients notes in chronological order
(see protocol)
Reception
- Receiving patients consulting with members of practice team
- Handing completed repeat prescriptions to patient and checking
names and address
- Be able to cover all reception positions as necessary
- Advise patients of any charges payable for non PMS services, accept
payments and issue receipts
- Explain procedures to patients i.e. how to register, Immediate
& Necessary Treatment etc
- Action special requests to out of hours service
- Pass on outstanding issues to colleagues coming on duty
- Report computer breakdowns to the IT lead or Health informatics
helpdesk
- Keep abreast of relevant topics and the latest guidance therefore
giving patients the latest and best information
- Follow new guidelines for requesting a
District Nurse- all referrals to be rang through to SPA.
Appointments
- Process appointment requests
- Deal with visits requests (see protocol)
Telephone
- Have working knowledge of telephone, during and after hours.
- Take messages and pass them on in a timely
manner if appropriate
Confidentiality:
- In the course of seeking treatment, patients
entrust us with, or allow us to gather, sensitive information in relation
to their health and other matters. They do so in confidence and have the
right to expect that staff will respect their privacy and act
appropriately
Person Specification
Qualifications
Essential
- GCSE Grade A to C in English & Maths, or equivalent
Desirable
- Experienced GP receptionist
Person Specification
Qualifications
Essential
- GCSE Grade A to C in English & Maths, or equivalent
Desirable
- Experienced GP receptionist