Job summary
Kings Medical Practice are
excited to be recruiting a Full Time Call Handler/Receptionist. 37 hours per
week, working Monday to Friday, on a rota basis with our fantastic reception team.
This is a fantastic opportunity
to join our forward-thinking training practice in Normanton.
We are a large Practice,
situated in the town centre. Located just off the M62, with great transport
links.
We pride ourselves on our
commitment not only to our staff and patients but also the wider community.
As a Practice we are focused on
the development and training of our staff, whilst promoting work-life balance.
Main duties of the job
- The post holder will be responsible for the accurate and timely management of patient enquires
- The post holder will be required to work as a member of a team to provide an efficient clinical coding service as well as providing an efficient secretarial service to the clinical team.
- To screen medical records, discharge summaries and other data sources to extract clinical information relevant to a patients episode of care.
- Call handling, process referrals, answer enquiries, arrange appointments along with general office duties
- Ensure data is entered accurately into Clinical Systems.
About us
Our Practice has four partners,
three of which are GPs and one ANP. We also have five other salaried GPs plus a
fantastic Nursing team which includes ANPs, PAs, Nurses and HCAs. Alongside the
clinical teams we have a large Administration Team, supported by a management
team.
We pride ourselves on team work
and are dedicated to developing our staff to help them reach their full
potential.
With a friendly and welcoming
working environment, we strive to achieve 100% employee satisfaction.
Job description
Job responsibilities
- To make appointments, provide results, arrange ambulance bookings, manage home visit requests and deal with general enquiries.
- To manage all referrals from the clinical team, ensuring a timely process of these
- Review system to improve efficiencies of administrative procedures relating to your area of work
- Ensure data is entered accurately into clinical systems.
- Access and read patient case notes where the content can be distressing.
- Code complex specialties including deceased episodes of care.
- Identify inadequate source documentation and communicate with relevant health care professionals to rectify this.
To provide support on reception, on a rota basis, registering new patients, meet and greet, respond to clinicians requests during surgery
Collect payments from patients for non-NHS services
Summarise patient notes
Scanning of letters and actioning appropriately, including coding, filing, medication requests
Assisting with QOF work and any other initiatives run by the practice.
Job description
Job responsibilities
- To make appointments, provide results, arrange ambulance bookings, manage home visit requests and deal with general enquiries.
- To manage all referrals from the clinical team, ensuring a timely process of these
- Review system to improve efficiencies of administrative procedures relating to your area of work
- Ensure data is entered accurately into clinical systems.
- Access and read patient case notes where the content can be distressing.
- Code complex specialties including deceased episodes of care.
- Identify inadequate source documentation and communicate with relevant health care professionals to rectify this.
To provide support on reception, on a rota basis, registering new patients, meet and greet, respond to clinicians requests during surgery
Collect payments from patients for non-NHS services
Summarise patient notes
Scanning of letters and actioning appropriately, including coding, filing, medication requests
Assisting with QOF work and any other initiatives run by the practice.
Person Specification
Qualifications
Essential
- GCSE x 4 grade C or above or equivalent experience
Desirable
- European Computer Driving Licence (ECDL) RSA 2/3
Personal Attributes
Essential
- Effective Team player. A flexible approach to working hours. Adaptable to change.
Knowledge and Skills
Essential
- Knowledge of the importance of confidentiality Able to use basic Microsoft applications i.e. word, excel. Good levels of numeracy and literacy skills. Ability to extract information from source records and translate into different electronic formats. Ability to work to a high degree of accuracy and attention to detail. Excellent interpersonal communication skills, written and verbal. Ability to work on own initiative to prioritise workload
Experience
Essential
- General office duties. Customer Care experience. Experience of decision making by own initiative and liaising with colleagues.
Desirable
- Experience of Coding practices Primary Care experience Worked in a health care environment.
Person Specification
Qualifications
Essential
- GCSE x 4 grade C or above or equivalent experience
Desirable
- European Computer Driving Licence (ECDL) RSA 2/3
Personal Attributes
Essential
- Effective Team player. A flexible approach to working hours. Adaptable to change.
Knowledge and Skills
Essential
- Knowledge of the importance of confidentiality Able to use basic Microsoft applications i.e. word, excel. Good levels of numeracy and literacy skills. Ability to extract information from source records and translate into different electronic formats. Ability to work to a high degree of accuracy and attention to detail. Excellent interpersonal communication skills, written and verbal. Ability to work on own initiative to prioritise workload
Experience
Essential
- General office duties. Customer Care experience. Experience of decision making by own initiative and liaising with colleagues.
Desirable
- Experience of Coding practices Primary Care experience Worked in a health care environment.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
