Job summary
Kings Medical Practice has a great opportunity for a call handler/Administrator to join our forward -thinking training practice, in Normanton, just off the M62
corridor.
Our large modern building was personally designed with the
intention of hosting all services at one site, for the benefit of patients and
our staff and includes 24 fully air- conditioned rooms.
We are focused on promoting work-life balance for all our staff.
The culture of training is a core identity of the Practice and
manifests across the MDT. Development is actively encouraged with a strong
ethos of growing our own.
Main duties of the job
The post holder will be responsible for the accurate and timely management of patient enquires
The post holder will be required to work as a member of a team to provide an efficient clinical coding service as well as providing an efficient secretarial service to the clinical team.
To screen medical records, discharge summaries and other data sources to extract clinical information relevant to a patients episode of care.
Call handling, process referrals, answer enquiries, arrange appointments along with general office duties
Ensure data is entered accurately into Clinical Systems.
About us
The Practice believes highly in development of its own staff. All teams work well with one another. There is dedicated time for staff to come together. We focus on team building. We work with our staff to help improve health and wellbeing. We pride ourselves on a "family feel" of working teams.
Job description
Job responsibilities
- To make appointments, provide results, arrange ambulance bookings, manage home visit requests and deal with general enquiries.
- To manage all referrals from the clinical team, ensuring a timely process of these
- Review system to improve efficiencies of administrative procedures relating to your area of work
- Ensure data is entered accurately into clinical systems.
- Access and read patient case notes where the content can be distressing.
- Code complex specialties including deceased episodes of care.
- Identify inadequate source documentation and communicate with relevant health care professionals to rectify this.
To provide support on reception, on a rota basis, registering new patients, meet and greet, respond to clinicians requests during surgery
Collect payments from patients for non-NHS services
Summarise patient notes
Scanning of letters and actioning appropriately, including coding, filing, medication requests
Assisting with QOF work and any other initiatives run by the practice.
Training and Education
- To undertake any secretarial training relevant to the position
Job description
Job responsibilities
- To make appointments, provide results, arrange ambulance bookings, manage home visit requests and deal with general enquiries.
- To manage all referrals from the clinical team, ensuring a timely process of these
- Review system to improve efficiencies of administrative procedures relating to your area of work
- Ensure data is entered accurately into clinical systems.
- Access and read patient case notes where the content can be distressing.
- Code complex specialties including deceased episodes of care.
- Identify inadequate source documentation and communicate with relevant health care professionals to rectify this.
To provide support on reception, on a rota basis, registering new patients, meet and greet, respond to clinicians requests during surgery
Collect payments from patients for non-NHS services
Summarise patient notes
Scanning of letters and actioning appropriately, including coding, filing, medication requests
Assisting with QOF work and any other initiatives run by the practice.
Training and Education
- To undertake any secretarial training relevant to the position
Person Specification
Knowledge and Skills
Essential
- Knowledge of the importance of confidentiality
- Able to use basic Microsoft applications i.e. word, excel.
- Good levels of numeracy and literacy skills.
- Ability to extract information from source records and translate into different electronic formats.
- Ability to work to a high degree of accuracy and attention to detail.
- Excellent interpersonal communication skills, written and verbal.
- Ability to work on own initiative to prioritise workload
Experience
Essential
- General office duties.
- Experience of decision making by own initiative and liaising with colleagues.
Desirable
- Experience of Coding practices
- Primary Care experience
- Worked in a health care environment.
Other
Essential
- Effective Team player.
- A flexible approach to working hours.
- Adaptable to change.
Qualifications
Essential
- GCSE x 4 grade C or above or equivalent experience
Desirable
- European Computer Driving Licence (ECDL)
- RSA 2/3
Person Specification
Knowledge and Skills
Essential
- Knowledge of the importance of confidentiality
- Able to use basic Microsoft applications i.e. word, excel.
- Good levels of numeracy and literacy skills.
- Ability to extract information from source records and translate into different electronic formats.
- Ability to work to a high degree of accuracy and attention to detail.
- Excellent interpersonal communication skills, written and verbal.
- Ability to work on own initiative to prioritise workload
Experience
Essential
- General office duties.
- Experience of decision making by own initiative and liaising with colleagues.
Desirable
- Experience of Coding practices
- Primary Care experience
- Worked in a health care environment.
Other
Essential
- Effective Team player.
- A flexible approach to working hours.
- Adaptable to change.
Qualifications
Essential
- GCSE x 4 grade C or above or equivalent experience
Desirable
- European Computer Driving Licence (ECDL)
- RSA 2/3
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
