Job responsibilities
Staithe Surgery
JOB DESCRIPTION
Job
Title: Assistant Practice Manager / HR Lead
Reports
to: The Practice Manager
Responsible
to: The Partners
Salary: Dependent on experience
Annual
leave: 5 weeks plus bank holidays pro rota
Hours:
Job Summary
The purpose of the role is to:
Provide assistance and support to the Practice
Manager, working closely with departmental managers to deliver safe and
excellent medical care to patients.
Lead on compliance to ensure that practice policies
are reviewed, updated and implemented.
Manage core HR responsibilities including payroll,
pensions, HR admin, mandatory training, staff leave and assist with complaints
response.
Provide support for all the practice IT, telephone
and appointments systems.
Job Responsibilities
Duties and
responsibilities may be varied from time to time under the direction of the Practice
Manager, dependent on current and evolving practice workload and staffing
levels.
Practice Management
To work efficiently as part of the management team
with shared responsibility for the day to day running of the practice,
deputising in the absence of the Practice Manager.
Lead on compliance ensuring that practice policies and
standard operating procedures are reviewed, updated and implemented.
Support the Practice Manager and practice team with
CQC compliance and NHS governance, monitoring new developments and
suggesting plans for improvement and implementation.
Assist with complaints response in line with practice
policy.
Record and assist with managing significant events.
Assist with compliance of infection control and
prevention policy and Health and Safety regulations.
Assist with managing the practice IT, telephone and clinical
system (SystmOne).
Management of vaccination programmes and clinics
alongside the Management Assistant and the nursing team.
To support the GP Partners or other practice staff
with ad hoc audit / project work.
HR
Management
Payroll and management of the practice NHS Pension
Scheme (IRIS GP payroll)
Schedule annual appraisals and staff reviews with
appropriate managers.
Staff sickness and absence management.
Monitor and schedule mandatory staff training.
Recruitment administration.
Oversee apprenticeship and work experience placements.
Assist with staff inductions and staff leavers
administration.
Update and input data for the National Workforce
Reporting Service (NWRS).
Assist with clinical staff rotas and appointment
ledgers.
The role
includes some overlap with our Management Assistant role, and you will work
closely together to ensure that the practice continues to operate smoothly
during each others absence.
In addition to the above, the post holder will be required to carry out
any other duties that are commensurate with the grade for the post.
Confidentiality
In the course of seeking treatment,
patients entrust us with, or allow us to gather sensitive information in
relation to their health and other matters. They do so in confidence and have
the right to expect that staff will respect their privacy and act appropriately.
In the performance of the duties
outlined in this Job Description, the post-holder may have access to
confidential information relating to patients and their carers, practice staff
and other healthcare workers. They may
also have access to information relating to the practice as a business
organisation. All such information from any source is to be regarded as
strictly confidential.
Information relating to patients,
carers, colleagues, other healthcare workers or the business of the practice
may only be divulged to authorised persons in accordance with the practice
policies and procedures relating to confidentiality and the protection of
personal and sensitive data.
Health & Safety
The post-holder will assist in
promoting and maintaining their own and others health, safety and security as
defined in the practice Health & Safety Policy, to include:
Using personal security systems within the
workplace according to practice guidelines.
Identifying the risks involved in work
activities and undertaking such activities in a way that manages those
risks.
Making effective use of training to update
knowledge and skills.
Using appropriate infection control
procedures, maintaining work areas in a tidy and safe way and free from
hazards.
Reporting potential risks identified.
Equality and Diversity
The post-holder will support the equality, diversity
and rights of patients, carers and colleagues, to include:
Acting
in a way that recognises the importance of peoples rights, interpreting
them in a way that is consistent with practice procedures and policies,
and current legislation.
Respecting
the privacy, dignity, needs and beliefs of patients, carers and colleagues.
Behaving
in a manner which is welcoming to and of the individual, is non-judgmental
and respects their circumstances, feelings priorities and rights.
Personal/Professional Development
The post-holder will participate in any training programme implemented
by the practice as part of this employment, such training to include:
Participation
in an annual individual performance review, including taking
responsibility for maintaining a record of own personal and/or
professional development.
Taking
responsibility for own development, learning and performance and
demonstrating skills and activities to others who are undertaking similar
work.
Quality
The post-holder will strive to maintain quality within the practice, and
will:
Alert
other team members to issues of quality and risk.
Assess
own performance and take accountability for own actions, either directly
or under supervision.
Contribute
to the effectiveness of the team by reflecting on own and team activities
and making suggestions on ways to improve and enhance the teams
performance.
Work
effectively with individuals in other agencies to meet patients needs.
Effectively
manage own time, workload and resources.
Communication
The post-holder should
recognise the importance of effective communication within the team and will
strive to:
Communicate
effectively with other team members.
Communicate
effectively with patients and carers
Recognise
peoples needs for alternative methods of communication and respond
accordingly.
Contribution to the Implementation of Services
The post-holder will:
Apply
practice policies, standards and guidance.
Discuss
with other members of the team how the policies, standards and guidelines
will affect own work.
Participate
in audits where appropriate.