Job responsibilities
Operational
Responsibilities:
The PCN Manager is required to:
o
Provide direct support to the Clinical
Director, working with them to develop an operational plan to deliver on the specific
project that they are allocated to;
o
To keep up to date and informed on all PCN
contracts and summarise and communicate these requirements to the PCN team
o
Work with the PCN board to agree an annual
action plan and Llead on the implementation of the agreed
plan with regular feedback to the board on progress achieved;
o
Deliver against agreed objectives, achieving
quality outcomes;
o
Co-ordinate between the two member practices, regarding
projects, providing updates and feedback, and appropriate communications and
other resources;
o
To liaise with the member practice managers and
facilitate the PCN to support practice objectives
o
Plan and attend relevant meetings related to
projects, managing ARRS staff and
other required actions, including sending out invitations, managing room
bookings and producing brief minutes and action plans;
o
Plan, source, co-ordinate and implement any
agreed training for staff in order to ensure project or contract delivery;
o
Support our Lead Practice in recruitment,
induction and training of new PCN staff;
o
Support the practice managers in coordinating
our extended hours provision and completion of extended hours submissions:
o
Be responsible for producing reports on
quality and performance within the network, for review by the PCN CDs, Network Board and practices;
o
To have overall responsibility for completion
of PCN contract reporting and to ensure the PCN meets the deadlines for
submission.
Communication
and Relationships:
The PCN Manager will be required to maintain constructive
relationships with a broad range of internal and external stakeholders, and to be
an effective communicator across a range of personnel. This includes, but is
not limited to:
o
Being a first point of contact for internal
and external stakeholders, staff, etc
o
Engaging with relevant staff internally and within
external stakeholders, including the CCG/ICS and Eastern Primary Care
Collaborative Board.
o
Engaging with local patient groups and
networks, as appropriate;
o
Participating in relevant internal and
external meetings;
o
Working collaboratively across organisations
leading on initiatives and projects;
o
Writing project plans, updates, briefings,
newsletters, presentations, and reports as required for project delivery;
o
Be a first point of contact for specific
projects within the PCN team;
o
Represent the PCN in relevant external
meetings;
o
Communicating information and issues,
including providing updates, briefings and reports both internally, to the
Network Board and to relevant external stakeholders/groups.
o
To Promptly minute meetings, keep an action
log and to facilitate the completion of actions prior to subsequent meetings.
o
To schedule meetings with good notice
o
To arrange PCN board meetings as agreed,
currently monthly, and ARRS staff meetings as agreed, currently quarterly.
Financial
and Commercial Resources:
The PCN Manager will be required:
o
To line manage the PCN finance manager and
have oversight of all PCN income and expenditure and to work with the PCN Board
to optimise PCN income by being aware of all resources open to the PCN.
o
Develop financial costings as applicable to any
project area or action plan they are leading on;
o
If necessary, write bids or business cases to
external funding sources to apply for funding, with support from the PCN CD;
o
Undertake analysis of data, such as current
patient outcomes, or current costings, as relevant to their project area, and
provide projections for possible improvements
o
Liaise with the PCN finance manager and Practice
Manager in our Lead practice with regard to any financial transactions relating
to PCN work, ensuring all claims from practices are submitted on time, and
working with them to monitor expenditure and identify any significant
deviations from agreed plans, and identifying and raising any financial risks
to the PCN CDs.
Staff
Management
o
Direct line management of PCN funded and
employed staff (via lead practice) which is currently the PCN Finance Manager
and Social Prescribers.
o
Where PCN funding is used to subcontract
employment of roles to the individual practices then line management lies with
the individual practices.
o
Where PCN funding is used to subcontract
services to external organisations, line management lies with those
organisations.
o
For PCN funded staff line managed by the
practices or external organisations the responsibility of the PCN manager is to
ensure these individuals are aware of the PCN organisation, the PCN objectives,
support training and to help to develop the team through collaborative working.
Other:
o
Work as a flexible member of the PCN providing
support to other team members as and when necessary;
o
Effectively manage their own time, workload
and resources;
o
To give the clinical directors good notice of
requests for leave.
o
Take accountability for their own actions,
either directly or under supervision;
o
Alert other team members and the PCN CD to
issues of quality and risk;
o
Take part in appraisal and feedback, and be
prepared to engage in training as required, even if such training is only
available outside normal practice hours and off site;
o
Take responsibility for their own development,
learning and performance and be prepared to demonstrate skills and activities
to others who are undertaking similar work;
o
Take an active role in the development of a
culture for the PCN, of providing high quality services, embedding this culture
in the wider network, and ensuring our values are reflected in the reputation
of the PCN locally;
o
Encouraging other internal staff to
collaborate through sharing information and working together, and by providing
opportunities for others internally to enhance their skill set;
o
Support the induction and training of new PCN
staff;
o
Be innovative and bring ideas for new
initiatives to the PCN CD, from other local networks, or national forums.
The post holder will need to comply with all relevant standards
within the NHS and member practices, including but not limited to
o
Confidentiality, GDPR, information governance;
o
Infection control, if relevant;
o
Equality and Diversity;
o
Health and Safety at Work;
o
Supporting business continuity;
o
Conflicts of interest;
o
Relevant requirements and standards set by the
CCG, CQC, NHSE and any other external bodies that apply to primary care.
Location:
This role will require regular travel amongst the PCN member
practices and business meeting locations within the locality, but an office
base will be provided at Amicus Practice.
Changes:
This job description may be reviewed in the light of changing organisational
and service needs. Any changes will be
fully discussed with the post-holder.
The post-holder may also be required to carry out other work appropriate
to the grade of the post.
