Job responsibilities
Overview of Role:
To work proactively with Partners, Practice Manager, Salaried GP’s, Nurses and administration teams to support the effective delivery of quality, performance, regulatory and compliance functions across the organisation.
Manage a team of staff and the data and prescriptions functions of the practice.
The post holder will implement agreed policies and consider the introduction of new services to ensure the quality and efficiency of services we deliver.
The post holder is responsible to the Practice Manager, but will also liaise closely with all the partners, Nurse Lead and Patient Services, Finance & IT Managers.
Quality and Performance Responsibilities:
• Oversee the development and implementation of Amicus Health strategy, policies and procedures in relation to: data entry and collection, compliance, regulation and performance monitoring, Including QOF and IIF targets
• Support Partners, Practice Manager and the wider Amicus team to understand and meet local, national and organisational targets in relation to compliance, regulation, performance and information governance.
• Develop and deliver a focussed and relevant compliance framework to enable Amicus Health to meet CQC and contractual inspection and audit requirements.
• Ensure the implementation of appropriate systems, policies and procedures in relation to: data collection, compliance, regulation, CCG strategy, performance monitoring and data protection.
• Delivery of the in-house training required for managers and staff to ensure the appropriate levels of engagement and support are in place for effective compliance.
• Contribute to the preparation and updating of Practice Development Plans and oversee the implementation of the aims and objectives in relation to Quality and compliance.
• Foster an environment within the team that supports staff development and encourages ideas and takes account of staff opinions.
• To support the Safeguarding lead with administrative support in ensuring safeguarding processes are followed and information requests are responded within timeframes set.
Data
• Work with colleagues to ensure accurate data is available to underpin effective performance management, compliance and risk management, supporting continuous improvement of Amicus Health activities.
• Have oversight of data quality across Amicus Health and support teams to achieve good data quality providing managers with expert guidance as required.
• Work with the senior management team to support the development of tools and processes to enable Amicus Health to measure and report against targets set.
Incident Management
• Oversee Amicus Health’s incident management systems, liaising with staff to ensure all incidents are recorded and processed in line with policy.
• Oversee data and produce management reports on incidents as requested
• Encourage a culture of continuous learning through incidents by establishing appropriate frameworks and assisting managers in implementing them
Information Governance
• Working closely with the senior management team, ensure compliance with information governance standards across Amicus Health
• Ensure completion of Amicus Health’s annual Information Governance Toolkit submission.
• Acting as the Practice's lead for information governance and data protection issues and submitting a range of data returns
• To have responsibility for data protection issues across the Practice with the support of the Practice’s Data Protection Officer
• To maintain and submit the Data Security Protection Toolkit return on behalf of the Practice
Policy and Procedure
• Support colleagues to understand and implement organisational standards, policies and procedures, including where appropriate the delivery of training and advice sessions.
• Administer’s policy management system, coordinating the policy review schedule, dissemination and implementation procedures.
• Co-ordinate Amicus Healths’s policy management system ensuring policy review schedule is adhered to and overseeing ratification and dissemination process
Quality Assurance
• Lead a programme of annual internal inspections across Amicus Health, reporting back to Partners and Practice Manager on compliance rating and suggested areas for development
General
• Perform any other duties consistent with the broad objectives of the post.
Staff Management Responsibilities:
• To line manage the Data and Prescriptions teams providing support as required
• To organise and attend meetings with prescriptions and Data Teams team on a regular basis (a minimum of one every 8 weeks) and prepare agendas and distribute minutes/action points from these meetings.
• To regularly monitor the skills mix and deployment of staff within the Data and Prescriptions team team
• To arrange and record holiday absences for Data and Prescriptions staff and organise appropriate holiday cover for staff.
• To implement the practice’s appraisal and performance monitoring systems for direct reports.
• Undertake regular one to one meetings with staff you directly line manage to review their development objectives, performance and any other work based issues.
• To identify, organise and deliver training identified from staff personal development objectives.
• Evaluate, organise and oversee staff induction and training and ensure that all data and prescriptions staff are adequately trained to fulfil their role and that their continuing development is achieved.
• To monitor data and prescriptions staff sickness in accordance with the practice sickness policy and provide timely records to the Practice Manager.
• Manage staffing levels within the agreed budgets.
• To lead on the recruitment and retention of data and prescriptions staff.
Confidentiality
• In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that the post-holder will respect their privacy and act appropriately.
• In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential.
• Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.
Health and Safety
To lead on Health and Safety and ensure compliance across the organisation.
The post-holder will assist in promoting and maintaining their own and others’ health, safety and security as defined in the practice Health and Safety Policy, to include:
• Using personal security systems within the workplace according to practice guidelines.
• Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks.
• Making effective use of training to update knowledge and skills.
• Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards.
• Actively reporting health and safety hazards and infection hazards immediately when recognised.
• Keeping own work areas and general areas clean and assisting in the maintenance of general standards of cleanliness consistent with the scope of the post-holder’s role.
• Undertaking annual infection control training.
• Reporting potential risks identified.
