Job summary
Due to maternity leave, Amicus Health at Clare House Surgery in Tiverton are looking to recruit a member of the Patient Services Team, working across
Reception and Administration.
Although experience within healthcare would be an advantage,
team players with a can-do attitude and great customer service skills are most
important as training will be provided.
Duties include but are not limited to working on the
Reception desk to assist patients face to face, taking telephone enquiries and
bookings, and working with the clinical teams to ensure patient care is at the
heart of all we do.
We are recruiting for 27 hours per week, and the current
shift pattern is 08:30 to 18:30 on Monday, 08:30 to 13:30 on Tuesday, 08:30 to 13:00 on
Wednesday,14:00 to 18:30 on Thursday and 08:30 to 13:00 on Friday.
Flexibility to support periods of increased demand, including covering
annual leave and sickness would be appreciated.
Main duties of the job
To be responsible for undertaking a wide range of
reception and administrative duties and the provision of general support to the
multidisciplinary team.
Duties can include but are not limited to, greeting
and directing patients, patient registration, booking appointments, processing
of information (electronic and hard copy) and assisting patients as required.
To act as the central point of contact for
patients, the distribution of information, messages and enquiries for the
clinical team, liaising with multidisciplinary team members and external
agencies such as secondary care and community service providers.
To manage and keep tidy the waiting areas and the
practice opening and close down processes as required.
About us
Amicus Health was borne from the merger of Clare
House and Bampton Surgeries, and provides care for over 16,000 patients across
Tiverton and Bampton.
Amicus Health has a team of over 70 staff,
including GPs, Nurses, HCAs and a strong administrative function. Despite the
size of the organisation, there is still a "family" ethos.
Staff are entitled to join the NHS pension scheme,
and there are regular team events and meetings.
Job description
Job responsibilities
The following are the core responsibilities of the receptionist/patient
services team. There may be on occasion, a requirement to carry out other
tasks; this will be dependent upon factors such as workload and staffing
levels:
1. Maintain
and monitor the practice appointment system
2. Process
personal, telephone and e-requests for appointments
3. Answer
incoming phone calls, transferring calls or dealing with the callers request
appropriately
4. Action
all incoming faxes
5. Signpost
patients to the correct service
6. Process
incoming and outgoing mail
7. Initiate
contact with and respond to, requests from patients, team members and external
agencies
8. Process
referrals to external agencies such as secondary care using the electronic
referral system (ERS)
9. Process
calling letters are requested
10. Process all
DNA letters in accordance with current policy
11. Action
GP2GP tasks
12. Enter Read
code / SNOMED data on EMIS
13. Photocopy
documentation as required
14. File and
store records as required
15. Data entry
of new and temporary registrations and relevant patient information as required
16. Input data
into the patients healthcare records as necessary
17. Scan
patient related documentation and attach scanned documents to patients
healthcare records
18. Process
requests for information i.e. SAR, insurance / solicitors letters and DVLA
forms to the administrative team
19. Manage all
queries (including administrative queries) as necessary in an efficient manner
20. Carry out
system searches as requested
21. Maintain a
clean, tidy, effective working area at all times and be aware of current
infection control guidelines
22. Monitor and
maintain the reception area and notice boards
23. Support all
clinical staff with general tasks as requested
24. Manage the
opening & close down processes as required.
Job description
Job responsibilities
The following are the core responsibilities of the receptionist/patient
services team. There may be on occasion, a requirement to carry out other
tasks; this will be dependent upon factors such as workload and staffing
levels:
1. Maintain
and monitor the practice appointment system
2. Process
personal, telephone and e-requests for appointments
3. Answer
incoming phone calls, transferring calls or dealing with the callers request
appropriately
4. Action
all incoming faxes
5. Signpost
patients to the correct service
6. Process
incoming and outgoing mail
7. Initiate
contact with and respond to, requests from patients, team members and external
agencies
8. Process
referrals to external agencies such as secondary care using the electronic
referral system (ERS)
9. Process
calling letters are requested
10. Process all
DNA letters in accordance with current policy
11. Action
GP2GP tasks
12. Enter Read
code / SNOMED data on EMIS
13. Photocopy
documentation as required
14. File and
store records as required
15. Data entry
of new and temporary registrations and relevant patient information as required
16. Input data
into the patients healthcare records as necessary
17. Scan
patient related documentation and attach scanned documents to patients
healthcare records
18. Process
requests for information i.e. SAR, insurance / solicitors letters and DVLA
forms to the administrative team
19. Manage all
queries (including administrative queries) as necessary in an efficient manner
20. Carry out
system searches as requested
21. Maintain a
clean, tidy, effective working area at all times and be aware of current
infection control guidelines
22. Monitor and
maintain the reception area and notice boards
23. Support all
clinical staff with general tasks as requested
24. Manage the
opening & close down processes as required.
Person Specification
Qualifications
Essential
- Educated to GCSE level or equivalent
Desirable
- GCSE Mathematics and English (C or above)
- AMSPAR Receptionists Qualification
- NVW Level 2 in Health and Social Care
Experience
Essential
- Experience of working with the general public
Desirable
- Experience of administrative / receptionist duties
- Experience of working in a health care setting
Skills
Essential
- Excellent communication skills (written and oral)
- Strong IT skills
- Clear, polite telephone manner
- Competent in the use of Office and Outlook
- Effective time management
- Abillity to work as a team member and autonomously
- Good interpersonal skills
- Problem solving and analytical skills
- Ability to follow policy and procedure
Desirable
- EMIS / SystmOne / Vision user skills
Personal Qualities
Essential
- Flexible and co-operative
- Motivated
- High levels of integrity and loyalty
- Sensitive and empathetic in distressing situations
- Ability to work under pressure
Person Specification
Qualifications
Essential
- Educated to GCSE level or equivalent
Desirable
- GCSE Mathematics and English (C or above)
- AMSPAR Receptionists Qualification
- NVW Level 2 in Health and Social Care
Experience
Essential
- Experience of working with the general public
Desirable
- Experience of administrative / receptionist duties
- Experience of working in a health care setting
Skills
Essential
- Excellent communication skills (written and oral)
- Strong IT skills
- Clear, polite telephone manner
- Competent in the use of Office and Outlook
- Effective time management
- Abillity to work as a team member and autonomously
- Good interpersonal skills
- Problem solving and analytical skills
- Ability to follow policy and procedure
Desirable
- EMIS / SystmOne / Vision user skills
Personal Qualities
Essential
- Flexible and co-operative
- Motivated
- High levels of integrity and loyalty
- Sensitive and empathetic in distressing situations
- Ability to work under pressure
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
