Receptionist

Job summary

An exciting opportunity has arisen at Lime Grove Medical Centre for a motivated, reliable, and conscientious individual to join our friendly and supportive team as a Medical Receptionist.

This is a part-time role of 25 hours per week. Working patterns will be discussed at interview and may include a mix of morning and afternoon shifts.

Job share may be considered for the right candidates.

In return, we offer:

We are seeking someone who:

• Understands the importance of teamwork and patient confidentiality

• Is comfortable working in a fast-paced and diverse environment

• Can demonstrate excellent communication and organisational skills

• Has a flexible and proactive approach to work

In return, we offer:

• A supportive working environment with full training and mentorship

• Fixed salary with access to our sick pay scheme

• Five weeks annual leave (pro rata) plus bank holidays

• NHS Pension Scheme

• Opportunities for internal development and career progression

We are proud of our positive team culture and are committed to supporting our staff in delivering high-quality care to our patients.

Main duties of the job

The Medical Receptionist is vital to the daily operation of Lime Grove Medical Centre, serving as the first point of contact for patients and linking patients with clinical staff. Key duties include:

• Greeting and assisting patients in person and by phone with professionalism and efficiency

• Supporting doctors, staff, patients, and visitors courteously at all times

• Promptly answering calls, managing queries, or directing them appropriately

• Maintaining strict confidentiality of patient, staff, and practice information

• Accurately scheduling and managing patient appointments using the clinical system

• Liaising discreetly and professionally with clinical and non-clinical teams

• Following practice policies in all administrative and patient interactions

• Handling general queries and complaints in line with the complaints procedure

• Signposting patients to the right services or healthcare professionals

• Communicating medical results to patients under clinical supervision

• Acting as a chaperone during clinical exams after training

• Providing reception cover during staff absences

This role requires flexibility, calmness under pressure, and a strong commitment to excellent patient care as part of a multidisciplinary team.

About us

Lime Grove Medical Centre is a friendly, community-oriented GP surgery located in the heart of Matlock, serving a patient population of approximately 8,500.

We are proud to deliver the traditional core values of primary care with a genuine local focus, while also embracing modern, innovative ways of working to ensure we provide safe, effective, and timely care for our patients.

We are recognised as an Armed Forces Veteran Friendly Practice, are actively working to become a Dementia Friendly Practice, and are committed to promoting wellbeing through our status as an Active Practice, encouraging physical activity for both staff and patients.

At Lime Grove, we offer a supportive working environment with structured training and mentorship for all staff. Employee benefits include:

• Access to the NHS Pension Scheme

• Uniform provided (where relevant)

• Opportunities for internal development and progression

• Private Health Scheme available following successful probation

• Ongoing support for staff health and wellbeing, including access to an in-house Wellbeing Champion

• Monthly staff draw for vouchers

• Regular social gatherings and events

• Recognition of staff work anniversaries with vouchers

Our team is inclusive, committed, and passionate about providing high-quality care while fostering a positive and respectful workplace culture.

Employer details

Employer name

Lime Grove Medical Centre

Address

Lime Grove Walk

Matlock

Derbyshire

DE4 3FD

Employer's website

https://www.limegrovemedicalcentre.co.uk/ (Opens in a new tab)

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Employer details

Employer name

Lime Grove Medical Centre

Address

Lime Grove Walk

Matlock

Derbyshire

DE4 3FD

Employer's website

https://www.limegrovemedicalcentre.co.uk/ (Opens in a new tab)

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