Job summary
Are you looking for a meaningful role where you can make a real difference in peoples lives? We are offering 20 hours per week as a Medical Receptionist at our friendly, community-focused GP surgery, where you will be the first point of contact for patients, providing a warm welcome and essential support to both patients and staff.
This is more than just a receptionist role its a chance to be part of a dynamic team that values compassion, teamwork, and excellence in patient care. With opportunities for personal development, a supportive environment, and a chance to contribute to a thriving healthcare practice, this is the perfect opportunity for someone who loves engaging with people and thrives in a fast-paced environment.
If you're organised, approachable, and passionate about healthcare, we'd love to hear from you!
Main duties of the job
As a Medical Receptionist, you will be the first point of contact for patients, providing professional and courteous assistance both in person and over the phone. Your key responsibilities include scheduling appointments, managing communications, maintaining confidentiality, and liaising between departments with discretion. You will handle general queries, signposting patients, support clinical staff as a trained chaperone, and communicate medical results under clinical supervision.
About us
About Our Organisation
We are a vibrant, community-focused GP surgery located in the heart of Matlock, serving approximately 8,500 patients. Our mission is to combine the best of traditional primary care values with a modern, patient-centred approach, ensuring we deliver high-quality, compassionate care tailored to the needs of our community.
Meet the Team
Our team is friendly, dedicated, and diverse, creating a welcoming atmosphere where everyones contributions are valued. We pride ourselves on our strong work ethic, collaboration, and mutual support, which enables us to navigate the demands of a busy healthcare environment with professionalism and care. Whether its reception, clinical, or management staff, we work together to deliver excellent patient experiences.
Why Work With Us?
Joining our team means becoming part of a practice that genuinely values its staff. We offer:
- A supportive environment with comprehensive training and mentorship.
- Opportunities for professional growth and career progression.
- Competitive pay.
- Benefits including the NHS Pension scheme, health and wellbeing package, and uniform provision.
- A vibrant social calendar that fosters team bonding and a sense of community.
At our practice, you'll not only find a fulfilling role but also a team that supports your development and celebrates your achievements. Were proud to be a workplace where you can thrive both personally and professionally.
Job description
Job responsibilities
Key Duties and Responsibilities:
- Welcome and assist patients at the front desk, managing enquiries and appointment arrivals.
- Schedule, amend, and cancel appointments, both face-to-face and over the phone.
- Support GPs and the nursing team with requests and administrative tasks.
- Handle incoming calls, signpost patients (after training), and manage messages.
- Address general queries and complaints following practice protocols.
- Prepare surgery lists, manage patient notes, and file documentation.
- Act as a chaperone for clinical staff (after training).
- Process prescriptions, including email and online requests (after training).
- Liaise with patients, hospitals, and other healthcare professionals as needed.
- Manage payments for medical services and update records accordingly.
- Ensure building security, including locking up and setting alarms as required.
- Undertake additional tasks appropriate to the role.
Responsibilities:Youll work as part of a supportive team, organising and prioritising your daily workload while maintaining strict confidentiality at all times. You should feel confident seeking guidance when needed from colleagues, practice nurses, GPs, or the practice manager.
Training and Development:
- Participate in Quest and mandatory training sessions, including safeguarding, chaperone duties, and CPR.
- Engage in regular appraisals and reviews to support your growth and development in the role.
Communication:Maintain accurate and timely records to practice standards. Communicate effectively with all health professionals, management, and staff to ensure the smooth running of the practice.
Job description
Job responsibilities
Key Duties and Responsibilities:
- Welcome and assist patients at the front desk, managing enquiries and appointment arrivals.
- Schedule, amend, and cancel appointments, both face-to-face and over the phone.
- Support GPs and the nursing team with requests and administrative tasks.
- Handle incoming calls, signpost patients (after training), and manage messages.
- Address general queries and complaints following practice protocols.
- Prepare surgery lists, manage patient notes, and file documentation.
- Act as a chaperone for clinical staff (after training).
- Process prescriptions, including email and online requests (after training).
- Liaise with patients, hospitals, and other healthcare professionals as needed.
- Manage payments for medical services and update records accordingly.
- Ensure building security, including locking up and setting alarms as required.
- Undertake additional tasks appropriate to the role.
Responsibilities:Youll work as part of a supportive team, organising and prioritising your daily workload while maintaining strict confidentiality at all times. You should feel confident seeking guidance when needed from colleagues, practice nurses, GPs, or the practice manager.
Training and Development:
- Participate in Quest and mandatory training sessions, including safeguarding, chaperone duties, and CPR.
- Engage in regular appraisals and reviews to support your growth and development in the role.
Communication:Maintain accurate and timely records to practice standards. Communicate effectively with all health professionals, management, and staff to ensure the smooth running of the practice.
Person Specification
Knowledge, Skills, and personal qualities
Essential
- Excellent communication skills (written and oral)
- Strong IT skills
- Clear, polite telephone manner
- Competent in the use of MS Office applications
- Effective time management (planning and organising)
- Ability to work as a team member and autonomously
- Good interpersonal skills
- Problem solving and analytical skills
- Ability to follow policy and procedure
- Flexibility to work outside of core office hours
- Disclosure Barring Service (DBS) check
- Polite and confident
- Flexible and cooperative
- Motivated
- Forward thinker
- High levels of integrity and loyalty
- Sensitive and empathetic in distressing situations
- Ability to work under pressure
Desirable
- Clinical IT system user skills
Qualifications
Essential
- Educated to GCSE level or equivalent
Desirable
- GCSE Mathematics and English (C or above)
- NVQ Level 2 in Health and Social Care
Experience
Essential
- Experience of working with the general public
Desirable
- Experience of administrative duties
- Experience of working in a healthcare setting
Person Specification
Knowledge, Skills, and personal qualities
Essential
- Excellent communication skills (written and oral)
- Strong IT skills
- Clear, polite telephone manner
- Competent in the use of MS Office applications
- Effective time management (planning and organising)
- Ability to work as a team member and autonomously
- Good interpersonal skills
- Problem solving and analytical skills
- Ability to follow policy and procedure
- Flexibility to work outside of core office hours
- Disclosure Barring Service (DBS) check
- Polite and confident
- Flexible and cooperative
- Motivated
- Forward thinker
- High levels of integrity and loyalty
- Sensitive and empathetic in distressing situations
- Ability to work under pressure
Desirable
- Clinical IT system user skills
Qualifications
Essential
- Educated to GCSE level or equivalent
Desirable
- GCSE Mathematics and English (C or above)
- NVQ Level 2 in Health and Social Care
Experience
Essential
- Experience of working with the general public
Desirable
- Experience of administrative duties
- Experience of working in a healthcare setting
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
