Job summary
The Collegiate Medical Centre is a high achieving dynamic
training practice seeking a motivated and enthusiastic individual to join our
warm and friendly team of receptionist and administrators. This is a permanent
role offering 37.5 hours a week Monday Friday.The work is wide
ranging from the handling of general internal calls, external patient calls and
patient relative enquiries and calls from other Healthcare professionals.Experience in a healthcare setting is preferred. However, we will
consider exceptional candidates with a customer focused background or those who
have dealt with a high volume of complaints.
Main duties of the job
Administrative Support: Provide efficient and accurate support to our
GPs and health professionals,
Patient Interaction: Handle telephone communications with patients and
supporting external organisations.
Appointment Coordination: Assist with booking appointments both at the
surgery and wider NHS services.
Task Management: Action tasks sent by doctors promptly and efficiently.
Data Management: Maintain accurate medical data, ensuring that patient
records are up-to-date.
Administrative Duties: Manage daily administrative tasks, and ensuring
our call volume is managed.
Collaboration: Work closely with the wider clinical team to provide
exceptional patient care and have an awareness of our supporting community
services.
Safeguarding is
everyone's responsibility. You will be provided with training for this
alongside your Job role training online with policy as this is an important
part of our service.
About us
Benefits:
NHS pension scheme: available to all staff
Free on-site secure staff care park.
Full training will be provided, making this an excellent opportunity for
those without medical administration experience.
Salary; starts at £11.60 with increments based on successful training
and probation
Probation: 6 months probation minimum
Job description
Job responsibilities
The work is wide
ranging from the handling of general internal calls, external patient calls and
patient relative enquiries and calls from other Healthcare professionals.
Safeguarding is
everyone's responsibility. You will be provided with training for this
alongside your Job role training online with policy as this is an important
part of our service.
Key Responsibilities:
Administrative Support: Provide efficient and accurate support to our
GPs and health professionals,
Patient Interaction: Handle telephone communications with patients and
supporting external organisations.
Appointment Coordination: Assist with booking appointments both at the
surgery and wider NHS services.
Task Management: Action tasks sent by doctors promptly and efficiently.
Data Management: Maintain accurate medical data, ensuring that patient
records are up-to-date.
Administrative Duties: Manage daily administrative tasks, and ensuring
our call volume is managed.
Collaboration: Work closely with the wider clinical team to provide
exceptional patient care and have an awareness of our supporting community
services.
Job description
Job responsibilities
The work is wide
ranging from the handling of general internal calls, external patient calls and
patient relative enquiries and calls from other Healthcare professionals.
Safeguarding is
everyone's responsibility. You will be provided with training for this
alongside your Job role training online with policy as this is an important
part of our service.
Key Responsibilities:
Administrative Support: Provide efficient and accurate support to our
GPs and health professionals,
Patient Interaction: Handle telephone communications with patients and
supporting external organisations.
Appointment Coordination: Assist with booking appointments both at the
surgery and wider NHS services.
Task Management: Action tasks sent by doctors promptly and efficiently.
Data Management: Maintain accurate medical data, ensuring that patient
records are up-to-date.
Administrative Duties: Manage daily administrative tasks, and ensuring
our call volume is managed.
Collaboration: Work closely with the wider clinical team to provide
exceptional patient care and have an awareness of our supporting community
services.
Person Specification
Experience
Essential
- Experience:
- Previous experience in an administrative role, preferably in a healthcare setting.
- Experience using GP software systems (e.g., EMIS, SystmOne, Docman).
- Proven ability to manage and prioritise a busy workload.
Desirable
- Experience working in a GP practice or NHS environment.
- Familiarity with CQC standards and practice policies.
Knowledge and Skills
Essential
- Strong organisational and multitasking abilities.
- Excellent verbal and written communication skills.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Ability to maintain confidentiality and handle sensitive information in accordance with GDPR regulations.
- Ability to work effectively within a team and independently.
Desirable
- Understanding of the NHS and primary care services.
- Knowledge of patient appointment systems and clinical coding.
- Awareness of safeguarding procedures and patient confidentiality protocols.
- Initiative and problem-solving skills.
- Commitment to continuous employment at the Practice
Qualifications
Essential
- Relevant administrative or clerical qualifications
- Proven record of customer/patient services
Person Specification
Experience
Essential
- Experience:
- Previous experience in an administrative role, preferably in a healthcare setting.
- Experience using GP software systems (e.g., EMIS, SystmOne, Docman).
- Proven ability to manage and prioritise a busy workload.
Desirable
- Experience working in a GP practice or NHS environment.
- Familiarity with CQC standards and practice policies.
Knowledge and Skills
Essential
- Strong organisational and multitasking abilities.
- Excellent verbal and written communication skills.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Ability to maintain confidentiality and handle sensitive information in accordance with GDPR regulations.
- Ability to work effectively within a team and independently.
Desirable
- Understanding of the NHS and primary care services.
- Knowledge of patient appointment systems and clinical coding.
- Awareness of safeguarding procedures and patient confidentiality protocols.
- Initiative and problem-solving skills.
- Commitment to continuous employment at the Practice
Qualifications
Essential
- Relevant administrative or clerical qualifications
- Proven record of customer/patient services
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).