Job summary
An exciting
opportunity has arisen for a Deputy Practice Manager to join our Leadership
Team in a friendly, dynamic and forward-thinking single-site practice in
central Harrogate.
Job Summary
The role is to
support the Practice Managers in all aspects of practice functionality,
motivating and managing staff, optimising efficiency and overall performance,
ensuring the practice achieves its long-term strategic objectives in a safe and
effective working environment.
The Deputy Practice Manager will focus on the
day-to-day operability of the practice, quality & continuous improvement,
confidentiality, collaborative working, service delivery, learning and
development and promoting a positive working environment.
We offer:
Ongoing supervision and support from the Practice
Managers
Membership of the NHS pension scheme
BHSF health plan
Employee Assistance Programme (EAP)
On-site
car-parking, on a rota basis
Cycle to work scheme
NHS laptop
available for individual work use
Three annual area
wide PLT educational meetings
Six PCN-specific
educational PLT meetings
Salary: £ 17.00 per hour
Annual leave entitlement: 25 days + 8 bank holidays (pro-rata)
Main duties of the job
The Deputy
Practice Manager is responsible for:
- Supporting the Practice
Managers in the day-to-day operations of the practice, ensuring staff achieve
their primary responsibilities.
- Supporting the
end-of-month payroll process to ensure staff are paid on time
- Leading on the
pre-employment checks and induction of new staff (such as DBS checks, induction
timetables and ensuring new starters are set up on appropriate IT systems).
- Providing
leadership and guidance for the Reception Manager and giving support to the
practice admin teams.
- Developing,
implementing and embedding an effective practice training programme for all
staff (clinical and administrative) liaising with external agencies when
necessary and maintaining a training record for all staff.
- Responding and
resolving local IT issues, where appropriate.
- Maintaining the
staff intranet portal, ensuring training records, annual leave entitlements and
significant event database is kept up to date and accurate.
- Organising the
calibration of medical equipment on behalf of the practice.
- Oversee the
administrative elements of QOF, liaising with GPs, Nursing Staff and
Administrators.
- Actively
encourage and promote the use of patient online services and NHS app.
- Update and act as
the focal point for the practice website and social media channels.
- Support the
Practice Managers in coordinating and managing the patient complaints process
and ensure that all staff are fully conversant with the complaints procedure.
About us
Strayside Health
is a recently formed practice (following the successful merger of East Parade
and Park Parade Surgeries in April 2025). Before the merger, both practices
worked closely together for a number of years, sharing our Nurse Team and
back-office staff (medical secretaries, data quality and administration teams).
Our newly merged
practice is progressive and keen to embrace change whilst maintaining the
traditional values of patient centred general practice.
One of our partners is the Clinical Director of
the Mowbray Square PCN, which places us in an excellent position to lead on new
ways of working and maximise the benefits of close relationships with our
colleagues in the allied health professions. We have a great team ethos in our
workforce, with strong staff retention.
Job description
Job responsibilities
Secondary Responsibilities:
In addition to
the primary responsibilities, the Deputy Practice Manager may be requested to:
Support the audit
lead, effectively utilising the audit cycle where relevant to the role
Participate in
local initiatives to enhance service delivery and patient care
Support and
participate in shared learning within the practice
Participate in
the review of significant and near-miss events applying a structured approach
i.e. root cause analysis (RCA)
Develops practice administrative and clinical
protocols in line with the needs of the patient and current legislation
Job description
Job responsibilities
Secondary Responsibilities:
In addition to
the primary responsibilities, the Deputy Practice Manager may be requested to:
Support the audit
lead, effectively utilising the audit cycle where relevant to the role
Participate in
local initiatives to enhance service delivery and patient care
Support and
participate in shared learning within the practice
Participate in
the review of significant and near-miss events applying a structured approach
i.e. root cause analysis (RCA)
Develops practice administrative and clinical
protocols in line with the needs of the patient and current legislation
Person Specification
Personal Qualities
Essential
- Polite and confident
- Flexible and cooperative
- Excellent interpersonal skills
- Motivated, forward thinker and proactive
- Ability to use initiative and judgement
- High levels of integrity and loyalty
- Sensitive and empathetic in distressing situations
- Ability to work under pressure / in stressful situations
- Effectively able to communicate and understand the needs of the patient
- Ability to drive and implement change efficiently
- Effectively utilises resources
- Punctual and committed to supporting the team effort
- Ability to motivate teams, enhance morale and maintain a positive working environment
Qualifications
Essential
- Good standard of education with excellent literacy and numeracy skills
Desirable
- Leadership and/or Management qualification
Skills
Essential
- Excellent communication skills (written, oral and presenting)
- Strong IT skills
- Excellent leadership skills
- Strategic thinker
- Ability to prioritise, delegate and work to tight deadlines in a fast-paced environment
- Effective time management (Planning & Organising)
- Proven problem solving & analytical skills
- Ability to develop, implement and embed policy and procedure
- Ability to motivate and train staff
Desirable
- Skills in TPP SystmOne clinical system
Experience
Essential
- Experience of working with the general public
- Experience of working in a healthcare setting
- Experience of workforce planning
Desirable
- NHS/Primary Care General Practice experience
- Relevant health and safety experience
- Experience of producing agendas and meeting minutes
- Experience of performance management, including appraisal writing, staff development and disciplinary procedures
- Experience of leading multidisciplinary teams
Other Requirements
Essential
- Disclosure Barring Service (DBS) check
- Occupational Health Clearance
Person Specification
Personal Qualities
Essential
- Polite and confident
- Flexible and cooperative
- Excellent interpersonal skills
- Motivated, forward thinker and proactive
- Ability to use initiative and judgement
- High levels of integrity and loyalty
- Sensitive and empathetic in distressing situations
- Ability to work under pressure / in stressful situations
- Effectively able to communicate and understand the needs of the patient
- Ability to drive and implement change efficiently
- Effectively utilises resources
- Punctual and committed to supporting the team effort
- Ability to motivate teams, enhance morale and maintain a positive working environment
Qualifications
Essential
- Good standard of education with excellent literacy and numeracy skills
Desirable
- Leadership and/or Management qualification
Skills
Essential
- Excellent communication skills (written, oral and presenting)
- Strong IT skills
- Excellent leadership skills
- Strategic thinker
- Ability to prioritise, delegate and work to tight deadlines in a fast-paced environment
- Effective time management (Planning & Organising)
- Proven problem solving & analytical skills
- Ability to develop, implement and embed policy and procedure
- Ability to motivate and train staff
Desirable
- Skills in TPP SystmOne clinical system
Experience
Essential
- Experience of working with the general public
- Experience of working in a healthcare setting
- Experience of workforce planning
Desirable
- NHS/Primary Care General Practice experience
- Relevant health and safety experience
- Experience of producing agendas and meeting minutes
- Experience of performance management, including appraisal writing, staff development and disciplinary procedures
- Experience of leading multidisciplinary teams
Other Requirements
Essential
- Disclosure Barring Service (DBS) check
- Occupational Health Clearance
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.