Job summary
Were looking for a friendly, organised and proactive Receptionist to join our welcoming team at Dove Medical Practice. As the first point of contact for our patients, you'll play a vital role in delivering excellent service and supporting the smooth day-to-day running of the surgery.
This is a great opportunity for someone who enjoys working in a fast-paced, people-focused environment where no two days are the same. Youll be part of a supportive and experienced team, where your contributions are valued and your development is encouraged.
If youre passionate about helping others, thrive on being part of a team, and want to make a real difference to patient care, wed love to hear from you. Join us and become part of a practice that truly cares about patients, colleagues, and our wider community.
Main duties of the job
We are currently recruiting for a Receptionist to join our team on a part-time basis, working 27-30 hours per week. This is an excellent opportunity to be part of a supportive and dynamic practice team.
Working Pattern:
Shift patterns are subject to change.
You will be the first point of contact for patients and visitors, providing an excellent standard of customer service both face-to-face and over the phone. You will also be responsible for administrative duties to support the smooth running of the practice.
Key Skills:
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Friendly, professional communication
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Ability to work well under pressure
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Strong attention to detail
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Good IT and organisational skills
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Previous experience in a similar role is desirable
About us
Dove Medical Practice is a friendly, forward-thinking GP surgery located in Birmingham, dedicated to providing high-quality, patient-centred care.
Our team is made up of experienced clinicians, skilled administrative staff, and committed support workers who work collaboratively to create a positive and efficient working environment.
We understand the importance of a healthy work-life balance and offer a range of benefits including NHS pension scheme access, ongoing training opportunities, and regular team-building activities.
Our team members are encouraged to develop their skills and are supported through clear structures and open-door leadership.
Job description
Job responsibilities
Patient-Facing Duties:
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Greet patients and visitors in a professional and courteous manner.
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Answer incoming telephone calls promptly and direct them appropriately.
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Book, cancel, and amend appointments in line with practice protocols.
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Ensure all patients are signposted appropriately using the agreed triage process.
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Process repeat prescription requests and provide general information.
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Deal with patient queries sensitively and maintain confidentiality at all times.
Administrative Duties:
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Update patient records and contact details as needed.
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Assist with new patient registrations and patient deductions.
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Complete tasks as delegated by the Reception Lead or Practice Manager.
Team and Practice Support:
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Work collaboratively with clinical, management, and administrative staff.
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Attend staff meetings and training sessions as required.
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Maintain a clean and organised reception area.
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Promote a positive and respectful environment for patients and staff.
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Adhere to all practice policies, including safeguarding, confidentiality, and health and safety.
Job description
Job responsibilities
Patient-Facing Duties:
-
Greet patients and visitors in a professional and courteous manner.
-
Answer incoming telephone calls promptly and direct them appropriately.
-
Book, cancel, and amend appointments in line with practice protocols.
-
Ensure all patients are signposted appropriately using the agreed triage process.
-
Process repeat prescription requests and provide general information.
-
Deal with patient queries sensitively and maintain confidentiality at all times.
Administrative Duties:
-
Update patient records and contact details as needed.
-
Assist with new patient registrations and patient deductions.
-
Complete tasks as delegated by the Reception Lead or Practice Manager.
Team and Practice Support:
-
Work collaboratively with clinical, management, and administrative staff.
-
Attend staff meetings and training sessions as required.
-
Maintain a clean and organised reception area.
-
Promote a positive and respectful environment for patients and staff.
-
Adhere to all practice policies, including safeguarding, confidentiality, and health and safety.
Person Specification
Knowledge and skills
Essential
- IT literate comfortable using clinical systems and Microsoft Office
- Excellent communication and interpersonal skills
- Organised and able to multitask in a busy environment
- Able to work flexibly as part of a team
Desirable
- Local knowledge of the patient population and services
Experience
Essential
- Experience working within a customer facing environment
Desirable
- Experience of working in a GP practice
- Experience of working in primary care
- Knowledge of NHS systems and referral processes
- Understanding of patient confidentiality and data protection
Person Specification
Knowledge and skills
Essential
- IT literate comfortable using clinical systems and Microsoft Office
- Excellent communication and interpersonal skills
- Organised and able to multitask in a busy environment
- Able to work flexibly as part of a team
Desirable
- Local knowledge of the patient population and services
Experience
Essential
- Experience working within a customer facing environment
Desirable
- Experience of working in a GP practice
- Experience of working in primary care
- Knowledge of NHS systems and referral processes
- Understanding of patient confidentiality and data protection
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
