Dove Medical Practice

Receptionist

Information:

This job is now closed

Job summary

The Dove Medical Practice is looking to employ two new members of staff for the reception team, hours are varied from full to part time.

Our reception team is the first contact patients have with our services. These are important roles at the heart of the high-quality care we provide.

Main duties of the job

Successful candidates will be part of a motivated team, working closely with a range of healthcare professionals, making sure we always deliver the best possible care and experience for our patients.

Candidates will need to be comfortable with a flexible approach to tasks and be proactive in solving problems. They must be able to engage positively with patients and colleagues. Candidates will also be supported to use the latest technology, including our own digital apps and services to connect with patients.

About us

The Dove Medical Practice is based in purpose built premises providing high quality, accessible and resilient NHS services for our patients.

We are a training practice.

We currently serve nearly 10,000 patients across Birmingham and work closely with local practices and community teams.

Details

Date posted

17 October 2023

Pay scheme

Other

Salary

£10.42 an hour

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

A1604-23-0002

Job locations

60 Dovedale Road

Erdington

Birmingham

West Midlands

B23 5DD


Job description

Job responsibilities

Responding to patient queries and liaising with the wider primary care team.

Managing appointment requests and signposting patients to our range of services.

Maintaining patient records and maintaining patient confidentiality.

Utilising other information systems to support efficient workflow processes.

Processing prescription requests in a timely manner.

Supporting patient health promotion recall campaigns.

Encouraging uptake of our digital tools to support patient self-care.

Taking part in all mandatory training, annual appraisal and continued education, learning and development.

Job description

Job responsibilities

Responding to patient queries and liaising with the wider primary care team.

Managing appointment requests and signposting patients to our range of services.

Maintaining patient records and maintaining patient confidentiality.

Utilising other information systems to support efficient workflow processes.

Processing prescription requests in a timely manner.

Supporting patient health promotion recall campaigns.

Encouraging uptake of our digital tools to support patient self-care.

Taking part in all mandatory training, annual appraisal and continued education, learning and development.

Person Specification

Qualifications

Essential

  • To be considered for this exciting role:
  • Reception or customer care experience is essential
  • The person must be an excellent communicator both spoken and written
  • Must have PC skills will be able to use basic Word, Excel and e-mail
  • Must be able to work within processes/procedures
  • Work effectively with colleagues as part of a team.
  • A willingness to learn and progress with a can do attitude.
  • Previous experience of working in the NHS is welcome but not essential.
  • The ability to communicate with a wide range of people in a kind, professional and caring way.

Desirable

  • General Practice Experience
  • Working knowledge of the clinical system EMIS
Person Specification

Qualifications

Essential

  • To be considered for this exciting role:
  • Reception or customer care experience is essential
  • The person must be an excellent communicator both spoken and written
  • Must have PC skills will be able to use basic Word, Excel and e-mail
  • Must be able to work within processes/procedures
  • Work effectively with colleagues as part of a team.
  • A willingness to learn and progress with a can do attitude.
  • Previous experience of working in the NHS is welcome but not essential.
  • The ability to communicate with a wide range of people in a kind, professional and caring way.

Desirable

  • General Practice Experience
  • Working knowledge of the clinical system EMIS

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Dove Medical Practice

Address

60 Dovedale Road

Erdington

Birmingham

West Midlands

B23 5DD


Employer's website

https://www.dovesurgery.co.uk/ (Opens in a new tab)

Employer details

Employer name

Dove Medical Practice

Address

60 Dovedale Road

Erdington

Birmingham

West Midlands

B23 5DD


Employer's website

https://www.dovesurgery.co.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Practice Manager

Shamim Rashid

shamim.rashid@nhs.net

01214655739

Details

Date posted

17 October 2023

Pay scheme

Other

Salary

£10.42 an hour

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

A1604-23-0002

Job locations

60 Dovedale Road

Erdington

Birmingham

West Midlands

B23 5DD


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