Job summary
We are looking for a self-motivated, enthusiastic,
experienced Dispensary Manager who can successfully co-ordinate and manage our
dispensary whilst supporting the delivery of an excellent and profitable
service to our dispensing patients.
The successful candidate will have excellent communication
and organisational skills, be computer literate, and have a commitment to
continuing professional development. They will be efficient, flexible, prepared
to use their own initiative and will have excellent interpersonal skills in
order to deal with patients, staff and other healthcare professionals in a
supportive and professional manner.
Considered part of the management team, the
successful candidate will work hands-on as a dispenser but have dedicated
management time, as well as support from the Long Bennington Medical Centre Partners
and management team. The dispensing to management balance is expected to be
around 70:30
Main duties of the job
To be responsible for the safe, accurate and efficient
dispensing of medication to the entitled patient population, providing advice
and support for both patients and colleagues. In addition, the post-holder will be required
to manage the dispensary staff and support the multi-disciplinary team in line
with the strategic objectives of the practice.
The post holder must have experience of working
within a dispensary and managing staff. They will be able to show that they can
follow Policies and Procedures when undertaking duties within the Dispensary
and in line with extant legislation. They will have experience of using
clinical systems, such as EMIS, Vision or SystmOne, but training can be provided.
The post holder will have awareness of managing staff and complying with
standard HR processes in line with line management responsibilities. Experience
of working within Primary Care is desirable but not essential.
About us
We are a GP led Practice situated in a delightful village
just off the A1. We are fortunate enough to enjoy easy access to Newark,
Grantham, Nottingham and Lincoln and have some excellent local facilities
including schools and transport links to London nearby. We have a patient list size of 6105 and dispense to around 90% of our patients.
Our team consists of 3 Partners, 3 Salaried GPs, 2 Practice
Nurses, an HCA , a Phlebotomist and Care Coordinator. They are supported by a
dedicated team of Senior Management, Reception, Admin and Dispensary staff.
Working together we strive to provide our local community with the highest
level of patient centred care which is at the heart of everything we do.
Our mission is to improve the health, well-being and lives
of those we care for.
Job description
Job responsibilities
To
be responsible for the safe, accurate and efficient dispensing of medication to
the entitled patient population, providing advice and support for both patients
and colleagues. In addition, the
post-holder will be required to manage the dispensary staff and support the
multi-disciplinary team in line with the strategic objectives of the practice.
A full job description is attached and is neither exhaustive nor exclusive and will be reviewed periodically in conjunction with the post holder. It will be appropriate for some of the tasks to be delegated to the dispensary team for efficiency and as part of their ongoing development.
Job description
Job responsibilities
To
be responsible for the safe, accurate and efficient dispensing of medication to
the entitled patient population, providing advice and support for both patients
and colleagues. In addition, the
post-holder will be required to manage the dispensary staff and support the
multi-disciplinary team in line with the strategic objectives of the practice.
A full job description is attached and is neither exhaustive nor exclusive and will be reviewed periodically in conjunction with the post holder. It will be appropriate for some of the tasks to be delegated to the dispensary team for efficiency and as part of their ongoing development.
Person Specification
Qualifications
Essential
- Qualified Dispenser (Pharmacy Tech, NVQ 3 or 2)
- GCSE (or equivalent) English & Maths at Grade C or above
Desirable
- Higher level qualifications i.e. Degree
- Management Qualification
Experience
Essential
- Significant experience of working in a dispensary
- Significant experience in managing dispensary services in primary care
- Broad knowledge of General Practice
- Proven experience of managing staff e.g. absence management/performance development/mentoring
Skills and Knowledge
Essential
- Excellent communication skills (written and oral)
- Excellent IT skills
- Clear, polite telephone manner
- Competent in the use of Office and Outlook
- EMIS / Systmone / Vision user skills
- Ability to promote best practice regarding all pharmaceutical matters
- Effective time management (Planning & Organising)
- Ability to manage and develop staff (rotas, appraisals etc.)
- Capable of managing payments (invoices, cash etc.)
- Ability to work as a team member and autonomously
- Good interpersonal skills
- Problem solving & analytical skills
- Ability to follow policy and procedure
- Ability to effectively manage stock, including ordering, rotation, disposal etc.
- Knowledge of and effective management of Safety Alerts
- Ability to develop and implement Standard Operating Procedures
- Ability to provide input into Practice formulary
Personal Qualities
Essential
- Polite and confident
- Flexible and cooperative
- Motivated
- Forward thinker
- High levels of integrity and loyalty
- Sensitive and empathetic in distressing situations
- Ability to work under pressure
- Ability to concentrate and work for long periods/manage a heavy workload
- Ability to understand and effect an efficient and harmonious team
- Excellent customer service skills
Other requirements
Essential
- Flexibility to work outside of core office hours
- Disclosure Barring Service (DBS) check
- Evidence of continuing professional development
Person Specification
Qualifications
Essential
- Qualified Dispenser (Pharmacy Tech, NVQ 3 or 2)
- GCSE (or equivalent) English & Maths at Grade C or above
Desirable
- Higher level qualifications i.e. Degree
- Management Qualification
Experience
Essential
- Significant experience of working in a dispensary
- Significant experience in managing dispensary services in primary care
- Broad knowledge of General Practice
- Proven experience of managing staff e.g. absence management/performance development/mentoring
Skills and Knowledge
Essential
- Excellent communication skills (written and oral)
- Excellent IT skills
- Clear, polite telephone manner
- Competent in the use of Office and Outlook
- EMIS / Systmone / Vision user skills
- Ability to promote best practice regarding all pharmaceutical matters
- Effective time management (Planning & Organising)
- Ability to manage and develop staff (rotas, appraisals etc.)
- Capable of managing payments (invoices, cash etc.)
- Ability to work as a team member and autonomously
- Good interpersonal skills
- Problem solving & analytical skills
- Ability to follow policy and procedure
- Ability to effectively manage stock, including ordering, rotation, disposal etc.
- Knowledge of and effective management of Safety Alerts
- Ability to develop and implement Standard Operating Procedures
- Ability to provide input into Practice formulary
Personal Qualities
Essential
- Polite and confident
- Flexible and cooperative
- Motivated
- Forward thinker
- High levels of integrity and loyalty
- Sensitive and empathetic in distressing situations
- Ability to work under pressure
- Ability to concentrate and work for long periods/manage a heavy workload
- Ability to understand and effect an efficient and harmonious team
- Excellent customer service skills
Other requirements
Essential
- Flexibility to work outside of core office hours
- Disclosure Barring Service (DBS) check
- Evidence of continuing professional development
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.