Receptionist

Job description

Job responsibilities

The following are the core responsibilities of the receptionist There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:

Welcome and receive all patients and visitors to the Practice projecting a positive and friendly image to both patients and visitors either in person or on the telephone

Maintaining and monitoring the practice appointment system

Process all requests for appointments, visits and telephone and e-requests (via askmyGP) ensuring all calls are directed to the appropriate healthcare professional and ensuring careful and accurate recording of details at all times

Answer incoming phone calls, transferring calls or dealing with the callers request appropriately

Signpost patients to the correct service

Explain Practice arrangements and formal requirements to new patients wishing to register as well as those seeking temporary registration ensuring all registration procedures are completed

Initiating contact with and responding to, requests from patients, team members and external agencies

Action tasks from GPs and other healthcare professionals using the Practice clinical system

Read code data on SystmOne

Photocopy documentation as required

Receive and workflow external post date stamping all correspondence

Monitor and workflow any relevant messages in the practice generic email account

Maintenance of all new patient registration paperwork, ensuring that the most up to date versions are being given to patients.

Data entry of new and temporary registrations and relevant patient information as required ensuring accuracy of detail and prompt appropriate delivery

Input data into the patients healthcare records as necessary

Direct requests for information i.e. SAR, insurance / solicitors letters and DVLA forms to the Secretarial team

Accept payment for private (none General Medical Services) work undertaken, ensuring processes are followed in line with Practice policy.

Manage all queries as necessary in an efficient manner

Carry out system searches as requested

Maintain a clean, tidy, effective working area at all times

Monitor and maintain the reception/admin area and notice boards

Support all clinical staff with general tasks as requested

Scanning of patient related documentation and attaching scanned documents to patients healthcare records with associated read coding

Ensure that mandatory training is kept up to date with particular reference to Information Governance/GDPR training

Secondary Responsibilities

In addition to the primary responsibilities, the medical receptionist may be requested to:

Partake in audit as directed by the audit lead

Partake in the creation and review of Reception/Admin protocols/standard operating procedures

Learn to undertake basic administration tasks where necessary

Support administrative and reception staff, providing cover during staff absences

Complete opening and closing procedures in accordance with the duty rota

Person Specification

Qualifications

Essential

• Educated to GCSE level or equivalent
• GCSE Mathematics & English (C or above)

Desirable

• AMSPAR Receptionists Qualification
• NVQ Level 2 in Health and Social Care

Experience

Essential

• Experience of working with the general public
• Experience of administrative /receptionist duties
• Experience of working in a health care setting

Desirable

• Experience of working in a GP setting

Skills

Essential

• Excellent communication skills (written and oral)
• Excellent customer care skills
• Strong IT skills
• Clear, polite telephone manner
• Strong skills in the use of Office and Outlook
• EMIS / Systmone / Vision user skills
• Effective time management (Planning & Organising)
• Ability to work as a team member and autonomously
• Good interpersonal skills
• Problem solving & analytical skills
• Ability to follow policy and procedure

Personal Qualities

Essential

• Polite and confident
• Flexible and cooperative
• Motivated
• Forward thinker
• High levels of integrity and loyalty
• Sensitive and empathetic in distressing situations
• Ability to work under pressure

Other requirements

Essential

• Flexibility to work outside of core office hours
• Disclosure Barring Service (DBS) check

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Long Bennington Medical Centre

Address

10 Valley Lane

Long Bennington

Newark

Nottinghamshire

NG23 5FR

Employer's website

https://www.longbenningtonmedicalcentre.nhs.uk/ (Opens in a new tab)