Medical Receptionist/Secretary

Job description

Job responsibilities

Job Title: Medical Receptionist/Secretary

Hours: 11 - 37.5 hours/week

Salary: Receptionist GPPS Band 2 £20,373 - £21,097

Secretary GPPS Band 3 £21,293 - £22,583

Responsible to: Partners, Practice Manager & Senior Receptionist

Job Summary

To provide a high quality Reception service to patients, doctors and other members of the Primary Health Care Team. To contribute to the maintenance of patient confidentiality at all times inside and outside the Practice.

Reception Duties

Opening the premises, checking heating and ventilation, checking the security and safety of the premises at the end of each day.

Receiving, checking and printing requests for repeat prescriptions when required

Receiving and routing patients on arrival, in courteous and efficient manner

Answering general enquiries at the reception desk and by telephone, explaining surgery procedures, making new and follow-up appointments

Dealing with enquiries at reception desk

Filing and extracting medical records, hospital reports and letters and any other documentation relating to these

Receiving, recording and passing of detailed and accurate requests for home visits to the clinicians

Receiving, recording and passing accurate messages for all members of the practice.

Deal with new patient registrations and temporary resident registrations

Ensuring the reception area is left tidy and ready for use by incoming colleagues, together with information about urgent and unresolved matters

Offering administrative support to the practice nurses

To help the practice maintain accurate and up-to-date patient computer database and to offer support with practice statistics and audit

To deal with Insurance Claims and Access to Health Records if required

To participate in appropriate meetings

To help with refreshments for doctors and visitors

To undertake other duties as may be determined from time to time, commensurate with the range of activities described above

To provide cover in the absence of other members of staff

To participate in accordance with the need for individual and practice needs.

Actioning tasks and emails

Any other duties assigned by the Partners, Practice Managers or Senior Receptionist

Secretary Duties

To type other referrals including private referrals

To provide Secretarial support for clinical staff

To make appointments though the Electronic Booking System (e-RS)

Attach referrals and other investigations and send through e-RS

Deal with all e-RS enquiries

To receive tasks from clinical staff and to action these sending for patients or repeat tests where indicated

Use C-The Signs to record all Two Week Waits and Cancer Diagnoses

Person Specification

Experience

Essential

• Reception/Admin/Customer Care Experience

Desirable

• Experience of working in a GP Practice
• Secretarial Experience

Qualifications

Essential

• Good IT skills
• Team Player
• Flexible and Adaptive
• Ability to work under pressure in a changing environment
• Good interpersonal and communication skills, both written and verbal Adherence to Strict Confidentiality
• Good at multi-tasking
• Prioritisation and Organisational skills

Desirable

• Experience of Systmone
• Competent in the use of Office and Outlook

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Blyth Road Medical Centre

Address

8 Blyth Road

Maltby

8 Blyth Road

South Yorkshire

S66 8JD

Employer's website

https://www.blythroadmedicalcentre.co.uk/ (Opens in a new tab)