Temporary Receptionist

Job description

Job responsibilities

Job Description

RECEPTION

Receiving patients, consulting with members of practice team

Processing personal and telephone requests for appointments, telephone consultations and ensuring callers are directed to the appropriate healthcare professional

Register new patients, temporary residents and any requiring immediate and necessary treatment, carefully checking all details for accuracy and enter on computer registration link

Taking messages and passing on information

Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers

Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers

Ensure that system is operational at the beginning of each day and switched over to night service and that the answer phone operational at the end of each day.

GENERAL ADMINISTRATION

Opening up/locking up of practice premises and maintaining security in accordance with practice protocols

Processing and distributing incoming and outgoing mail

Filing and retrieving paperwor

Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedure

Providing clerical assistance to practice staff as required, including word/data processing, filing, photocopying, and scanning

Keeping the reception area, notice boards, leaflet etc. tidy and presentable

Cover sickness/annual leave and work reasonable overtime when required, including some weekends.

Perform any other relevant and reasonable duties that may be requested by the leadreceptionist, practice manager or partners.

Undertake statutory and mandatory training as required.

APPOINTMENT SYSTEM MANAGEMENT

Book/edit/cancel appointments and recalls ensuring sufficient information is recorded to retrieve medical record.

Monitor effectiveness of the system and report any problems or variations required.

Ensure records are kept neat and tidy and in good repair with all necessary information recorded correctly on the outer cover.

Processing repeat prescriptions in accordance with practice guidelines

Handing completed repeat prescriptions to patient and checking names and addresses.

Person Specification

Experience

Essential

• Computer literate
• General office skills, photocopier, scanning, shredding
• Awareness of Data Protection Act and need for confidentiality of Information
• Attention to detail, able to work accurately, identifying errors quickly and easily
• Has a planned and organised approach with an ability to prioritise their own workload to meet strict deadlines
• Excellent understanding of data protection and confidentiality issues
• Excellent verbal and written communication skills with team members, patients, carers, and other healthcare professionals, with the ability to adjust communication style
• Committed to own continuing personal development and an ability to support others to develop and progress

Desirable

• Experience of working in a medical or primary care setting
• ability to use the required GP clinical systems

Qualifications

Essential

• GCSEs at grade C or equivalent (or 4-9), including English and Maths

Desirable

• Training in administration/clerical duties at NVQ level or above
• NVQ Level 2/3 in Customer Services or Health Care or related discipline

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Drs Majeed, Shetty and Simmons

Address

Vittoria Medical Centre

Vittoria Street

Birkenhead

Merseyside

CH41 3RH

Employer's website

https://www.vittoriamedicalcentrewirral.nhs.uk/ (Opens in a new tab)