Medical Receptionist
Lander Medical Practice
The closing date is 19 May 2024
Job summary
Lander Medical Practice are looking for a committed, enthusiastic and highly motivated team member to join our Reception Team.
There are various contracted hours available and applicants
should be able to also provide cover for sickness/annual leave. Previous experience desired, but
training given to suitable candidates.
Keyboard skills, a pleasant
telephone manner and good people skills essential. Salary is paid on
Agenda for Change band 3 (£11.67-£12.45 per hour) depending on experience.
Please include any comments on why you feel you may be suitable for this position within your application.
Main duties of the job
To be responsible for undertaking a wide range of reception and administrative duties and the provision of general support to the multidisciplinary team. Duties can include but are not limited to, greeting and directing patients, effective use of the appointment system, booking appointments, processing of information and assisting patients as required. To act as the central point of contact for patients, the distribution of information, messages and inquiries for the clinical team, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers.
Main duties:
- telephone answering and dealing with queries from patients, relatives, carers, pharmacists and hospital staff
- greeting and welcoming patients who attend for appointments and to collect paperwork
- booking appointments with the practice clinical team including; GP's, nurses, pharmacists, physiotherapist, mental health team and social prescribers.
- requesting prescriptions and dealing with subsequent queries
- processing new patient registrations
- booking and arranging interpreters for non English speaking patient appointments
- working within the boundaries of practice, local and national policies and regulations
- ensuring a safe, clean, professional, friendly and supportive work environment
About us
Lander Medical Practice serves a patient population of some 20000 patients. The Practice is a progressive and innovative organisation, working as part of the Truro PCN with Three Spires Medical Practice. We have a full practice team incorporating Physios, Paramedics, Social Prescribers, Pharmacists, GPs, Nurses and Health Care Assistants. Our aim is to serve our patient population to the highest degree, and enjoy our work while delivering the care.
Job description
Job responsibilities
GENERAL DUTIES
- Communicating with the public
and practice population in a prompt, polite and appropriate manner, both
by face to face contact and by telephone communication.
- Receiving and transporting
messages for doctors and team members accurately and efficiently, in
accordance with Practice policies.
- Working as part of a team, both
within the Reception Team, and as part of the Practice Team in general,
participating in Team events and attending Team meetings. Providing cover for sickness/holiday
relief if requested (though not expected to be frequently required, there
will be times when this will be necessary, when the relief staff are
unavailable to cover all absences, this may necessitate covering at the
Branch Surgery).
- Providing information about the
Practice and Patients in accordance with the Practice Code of
Confidentiality.
- Undertaking training as and when
considered appropriate.
SPECIFIC DUTIES
- Making appointments for clinics
and surgeries in accordance with the Practice policies.
- Processing requests for
medication in accordance with the Practice policies.
- Receiving and processing
requests for home visits.
- Providing information to
patients with regard to test results.
- Ensuring that designated
clinical area (specific GPs consulting room) has appropriate and
sufficient stocks of required stationery.
- Providing assistance if
requested by a GP or other clinicians.
- Making telephone calls or
enquiries as requested by GPs/other clinicians.
- Ensuring that waiting rooms are
kept clean and tidy.
- Reporting any technical or
material faults observed either to the Reception co-ordinator, Deputy or
Practice Manager.
- Ensuring that your working area
is kept tidy and free from hazards in accordance with Health and Safety
Practice.
- Working alongside some members of the Practice team ensuring all correspondence from outside agencies are directed appropriately (workflow).
Job description
Job responsibilities
GENERAL DUTIES
- Communicating with the public
and practice population in a prompt, polite and appropriate manner, both
by face to face contact and by telephone communication.
- Receiving and transporting
messages for doctors and team members accurately and efficiently, in
accordance with Practice policies.
- Working as part of a team, both
within the Reception Team, and as part of the Practice Team in general,
participating in Team events and attending Team meetings. Providing cover for sickness/holiday
relief if requested (though not expected to be frequently required, there
will be times when this will be necessary, when the relief staff are
unavailable to cover all absences, this may necessitate covering at the
Branch Surgery).
- Providing information about the
Practice and Patients in accordance with the Practice Code of
Confidentiality.
- Undertaking training as and when
considered appropriate.
SPECIFIC DUTIES
- Making appointments for clinics
and surgeries in accordance with the Practice policies.
- Processing requests for
medication in accordance with the Practice policies.
- Receiving and processing
requests for home visits.
- Providing information to
patients with regard to test results.
- Ensuring that designated
clinical area (specific GPs consulting room) has appropriate and
sufficient stocks of required stationery.
- Providing assistance if
requested by a GP or other clinicians.
- Making telephone calls or
enquiries as requested by GPs/other clinicians.
- Ensuring that waiting rooms are
kept clean and tidy.
- Reporting any technical or
material faults observed either to the Reception co-ordinator, Deputy or
Practice Manager.
- Ensuring that your working area
is kept tidy and free from hazards in accordance with Health and Safety
Practice.
- Working alongside some members of the Practice team ensuring all correspondence from outside agencies are directed appropriately (workflow).
Person Specification
Qualifications
Essential
- GCSE grade A to C in English
Essential skills
Essential
- Excellent communication skills (written and oral)
- Strong IT skills
- Clear, polite telephone manner
- Effective time management (Planning & Organising)
- Ability to work as a team member and autonomously
- Good interpersonal skills
- Ability to follow policy and procedure
- Essential qualities:
- Polite and confident
- Flexible and cooperative
- Motivated
- Forward thinker
- High levels of integrity and loyalty
- Sensitive and empathetic in distressing situations
- Ability to work under pressure
Person Specification
Qualifications
Essential
- GCSE grade A to C in English
Essential skills
Essential
- Excellent communication skills (written and oral)
- Strong IT skills
- Clear, polite telephone manner
- Effective time management (Planning & Organising)
- Ability to work as a team member and autonomously
- Good interpersonal skills
- Ability to follow policy and procedure
- Essential qualities:
- Polite and confident
- Flexible and cooperative
- Motivated
- Forward thinker
- High levels of integrity and loyalty
- Sensitive and empathetic in distressing situations
- Ability to work under pressure
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.