Job summary
Lander Medical Practice has a number of opportunities to join our Reception/Workflow Team. Contracted hours of 20-30 per week. Applicants
should be able to also provide cover for sickness/annual leave. Previous experience in reception, medical terminology and read coding preferred, but
training given to suitable candidates. Keyboard skills, a pleasant
telephone manner and good people skills essential. Salary is paid on
Agenda for Change band 3 (£10.40-£11.14 per hour) depending on experience.
Please include any comments on why you feel you may be suitable for this position within your CV.
Main duties of the job
Experience
as a Medical Receptionist in a GP Surgery. Previous experience of customer care
or dealing with members of public in a frontline role
Self motivating
Demonstrate initiative
Ability to prioritise tasks
Able to tolerate stress and manage appropriately
Ability to recognise own
limitations
Identify
learning needs and act on them appropriately
Medical terminology / read coding
About us
Lander Medical Practice serves a patient population of some 20000 patients. The Surgery is a progressive and innovative organisation, working as part of the Truro PCN with Three Spires Medical Practice. We have a full practice team incorporating Physios, Paramedics, Social Prescribers, Pharmacists, GPs, Nurses and Health Care Assistants. Our aim is to serve our patient population to the highest degree, and enjoy our work while delivering the care.
Job description
Job responsibilities
GENERAL DUTIES
- Communicating with the public
and practice population in a prompt, polite and appropriate manner, both
by face to face contact and by telephone communication.
- Receiving and transporting
messages for doctors and team members accurately and efficiently, in
accordance with Practice policies.
- Working as part of a team, both
within the Reception Team, and as part of the Practice Team in general,
participating in Team events and attending Team meetings. Providing cover for sickness/holiday
relief if requested (though not expected to be frequently required, there
will be times when this will be necessary, when the relief staff are
unavailable to cover all absences, this may necessitate covering at the
Branch Surgery).
- Providing information about the
Practice and Patients in accordance with the Practice Code of
Confidentiality.
- Undertaking training as and when
considered appropriate.
SPECIFIC DUTIES
- Making appointments for clinics
and surgeries in accordance with the Practice policies.
- Processing requests for
medication in accordance with the Practice policies.
- Receiving and processing
requests for home visits.
- Providing information to
patients with regard to test results.
- Ensuring that designated
clinical area (specific GPs consulting room) has appropriate and
sufficient stocks of required stationery.
- Providing assistance if
requested by a GP or other clinician.
- Making telephone calls or
enquiries as requested by GPs/other clinicians.
- Ensuring that waiting rooms are
kept clean and tidy.
- Reporting any technical or
material faults observed either to the Reception co-ordinator, Deputy or
Practice Manager.
- Ensuring that your working area
is kept tidy and free from hazards in accordance with Health and Safety
Practice.
- Working alongside some members of the Practice team ensuring all correspondence from outside agencies are directed appropriately (workflow).
Job description
Job responsibilities
GENERAL DUTIES
- Communicating with the public
and practice population in a prompt, polite and appropriate manner, both
by face to face contact and by telephone communication.
- Receiving and transporting
messages for doctors and team members accurately and efficiently, in
accordance with Practice policies.
- Working as part of a team, both
within the Reception Team, and as part of the Practice Team in general,
participating in Team events and attending Team meetings. Providing cover for sickness/holiday
relief if requested (though not expected to be frequently required, there
will be times when this will be necessary, when the relief staff are
unavailable to cover all absences, this may necessitate covering at the
Branch Surgery).
- Providing information about the
Practice and Patients in accordance with the Practice Code of
Confidentiality.
- Undertaking training as and when
considered appropriate.
SPECIFIC DUTIES
- Making appointments for clinics
and surgeries in accordance with the Practice policies.
- Processing requests for
medication in accordance with the Practice policies.
- Receiving and processing
requests for home visits.
- Providing information to
patients with regard to test results.
- Ensuring that designated
clinical area (specific GPs consulting room) has appropriate and
sufficient stocks of required stationery.
- Providing assistance if
requested by a GP or other clinician.
- Making telephone calls or
enquiries as requested by GPs/other clinicians.
- Ensuring that waiting rooms are
kept clean and tidy.
- Reporting any technical or
material faults observed either to the Reception co-ordinator, Deputy or
Practice Manager.
- Ensuring that your working area
is kept tidy and free from hazards in accordance with Health and Safety
Practice.
- Working alongside some members of the Practice team ensuring all correspondence from outside agencies are directed appropriately (workflow).
Person Specification
Qualifications
Essential
- GCSE grade A to C in English
Essential skills
Essential
- Good interpersonal and communication skills
- Good IT skills
Person Specification
Qualifications
Essential
- GCSE grade A to C in English
Essential skills
Essential
- Good interpersonal and communication skills
- Good IT skills
Additional information
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).