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York Street Medical Practice

Medical receptionist/administrator

The closing date is 28 February 2026

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Job summary

We are looking for a medical receptionist/administrator to join our friendly team.

The role is a varied and exciting position, ranging from reception to administrative responsibilities of a busy GP practice. You will need to have good customer service and communication skills. We like a positive can-do attitude. If you have IT skills and ideally knowledge of MS Office, along with previous experience of assisting the public, then we would like to receive an application from you. Previous experience of working within a NHS setting is desirable.

We are looking for a full time or 2x part time candidates. Working hours to be discussed but will range from 8.30am-6.30pm.

Main duties of the job

Your main duties will include but are not limited to:

  • Receive and make telephone calls
  • Attend to patients at the front desk
  • Assist with queries from patients and other medical professionals
  • Using a computer clinical system to process prescriptions, registrations, booking and amending appointments and other administrative tasks.
  • Opportunity to progress learning on more specialised areas such as e referrals, summarising, medical reports, childhood immunisations and cervical screening administration

About us

York Street Medical Practice is a vibrant Cambridge city centre GP Surgery caring for 11,000 patients. We strive to be a learning organisation, promote a good work life balance and have a lovely working environment. We are looking for a friendly and reliable individual to join our multi-skilled administration team.

Details

Date posted

30 January 2026

Pay scheme

Other

Salary

£12.73 an hour

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

A1588-26-0005

Job locations

146-148 York Street

Cambridge

CB1 2PY


Job description

Job responsibilities

Job responsibilities

  • Dealing with patients, visitors and other health professionals either in person or on the telephone.
  • Assisting patients with enquires regarding results of tests, prescriptions and appointment bookings.
  • Scanning and processing documents into patients records
  • Issuing repeat prescriptions and dealing with enquiries relating to prescriptions
  • Entering new patient registrations and updating patient information onto the clinical system
  • Processing patients records when they register and leave the Practice.
  • Processing of internal messages and tasks.
  • Processing referrals, smear invites and summarising patients records.
  • Work closely with the GPs, Practice Management and other members of the Practice Team to contribute to planning, developing and implementing changes within the practice.
  • Administrative tasks as appropriate and directed by the Senior Patient Care Co-ordinator or Assistant Practice Manager.
  • Maintaining patient confidentiality at all times.

Personal and people development

  • Keeping up to date with mandatory training
  • Team working
    • Develop, apply and share with the team, your own areas of knowledge and expertise
    • Continually seek ways of improving procedures and workflows to improve effectiveness of our team

Health, safety and security

  • Adhere the Practice procedures for Health & Safety and infection control. Duties include unlocking and securing the Practice at appropriate times, when allocated to do so.

Equality and diversity

  • Act in ways that recognise the importance of people's rights, interpreting them in a way that is consistent with Practice procedures
  • Respect the privacy, dignity, needs and beliefs of patients, carers and colleagues.
  • Train and act as a chaperone if requested to do so.

Any other duties

  • Any duties commensurate with the role.
  • Attend regular Staff meetings.

Job description

Job responsibilities

Job responsibilities

  • Dealing with patients, visitors and other health professionals either in person or on the telephone.
  • Assisting patients with enquires regarding results of tests, prescriptions and appointment bookings.
  • Scanning and processing documents into patients records
  • Issuing repeat prescriptions and dealing with enquiries relating to prescriptions
  • Entering new patient registrations and updating patient information onto the clinical system
  • Processing patients records when they register and leave the Practice.
  • Processing of internal messages and tasks.
  • Processing referrals, smear invites and summarising patients records.
  • Work closely with the GPs, Practice Management and other members of the Practice Team to contribute to planning, developing and implementing changes within the practice.
  • Administrative tasks as appropriate and directed by the Senior Patient Care Co-ordinator or Assistant Practice Manager.
  • Maintaining patient confidentiality at all times.

Personal and people development

  • Keeping up to date with mandatory training
  • Team working
    • Develop, apply and share with the team, your own areas of knowledge and expertise
    • Continually seek ways of improving procedures and workflows to improve effectiveness of our team

Health, safety and security

  • Adhere the Practice procedures for Health & Safety and infection control. Duties include unlocking and securing the Practice at appropriate times, when allocated to do so.

Equality and diversity

  • Act in ways that recognise the importance of people's rights, interpreting them in a way that is consistent with Practice procedures
  • Respect the privacy, dignity, needs and beliefs of patients, carers and colleagues.
  • Train and act as a chaperone if requested to do so.

Any other duties

  • Any duties commensurate with the role.
  • Attend regular Staff meetings.

Person Specification

Qualifications

Essential

  • GCSE in English and Maths
  • Able to demonstrate numeracy, written and spoken English

Experience

Essential

  • Previous working with serving the public
  • Demonstrate previous working on computer
  • Display previous administration work

Desirable

  • Work within a health setting
  • Previous work with confidential information

Qualities/Attributes

Essential

  • Evidence of working as a team member
  • Show ability to follow policy & procedures

Knowledge and Skills

Essential

  • Demonstrate IT literacy
  • Communication skills:
  • a.Interpersonal
  • b.Telephony
  • c.Spoken word
  • d.Listening
  • Display Customer Service skills
  • Demonstrate clerical skills

Desirable

  • Previous work with Microsoft office suite
Person Specification

Qualifications

Essential

  • GCSE in English and Maths
  • Able to demonstrate numeracy, written and spoken English

Experience

Essential

  • Previous working with serving the public
  • Demonstrate previous working on computer
  • Display previous administration work

Desirable

  • Work within a health setting
  • Previous work with confidential information

Qualities/Attributes

Essential

  • Evidence of working as a team member
  • Show ability to follow policy & procedures

Knowledge and Skills

Essential

  • Demonstrate IT literacy
  • Communication skills:
  • a.Interpersonal
  • b.Telephony
  • c.Spoken word
  • d.Listening
  • Display Customer Service skills
  • Demonstrate clerical skills

Desirable

  • Previous work with Microsoft office suite

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

York Street Medical Practice

Address

146-148 York Street

Cambridge

CB1 2PY


Employer's website

https://www.yorkstreetmedicalpractice.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

York Street Medical Practice

Address

146-148 York Street

Cambridge

CB1 2PY


Employer's website

https://www.yorkstreetmedicalpractice.nhs.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Assistant Practice Manager

Emma

emma.ager1@nhs.net

+1223364116

Details

Date posted

30 January 2026

Pay scheme

Other

Salary

£12.73 an hour

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

A1588-26-0005

Job locations

146-148 York Street

Cambridge

CB1 2PY


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