Job summary
Abercromby Family Practice is seeking to recruit a Receptionist-Administrator to join our friendly practice close to Liverpool city centre.
We serve a diverse community in the Liverpool L7 area, have circa 7000 patients, are a reputable training practice of long standing and are proud to have a dedicated and friendly staff team including doctors, nurses, HCA, pharmacists, management and clerical staff.
Applications are invited from candidates with current or transferrable experience and from those able to commit to shift patterns that include some 8.00am starts and some 6.30pm finishes.
Main duties of the job
Register
new patients, immediately necessary and temporary residents
Greet
and direct patients and visitors
Making,
amending, cancelling appointments using all current software systems eg Emis,
PACO Blinx
Ensure
outstanding queries are explained and handed over to next shift, as necessary
Respond
to the appropriate needs of clinical staff during surgery
Collect
payments from patients for non-NHS services in line with policies
Deal
with general enquiries and complaints, referring to senior staff as
appropriate
Oversee
distribution and completion of incoming correspondence, scanning, read coding,
requests for medical reports (including e-MR), clerical choose and book,
practice nhs.net email address
Oversee
distribution and completion of TCIs,
tasks and any other clinician instruction
Support
the call and recall processes for chronic disease management, cytology, baby
immunisations, sundry other immunisations and vaccinations
Manage
Emis Web workflow; including electronic clinical correspondence, GP2GP,
registrations, distribution of results
Summarising
of patient records
Dealing
with requests for repeat prescriptions
Dealing
with queries relating to repeat prescriptions
About us
We serve a diverse community in the Liverpool L7 area, have circa 7000 patients, are a reputable training practice of long standing and are proud to have a dedicated and friendly staff team including doctors, nurses, HCA, pharmacists, management and clerical staff.
Job description
Job responsibilities
Job Description and Person Specification
General Practice Receptionist/Administrator
Job Title:
Receptionist/Administrator
Hours:
Full Time = 37.5 hours per week
Part Time Pro-rata
On a rota basis to include shifts that commence at 8.00am and those that finish at 6.30pm
Responsible to:
Reception Supervisor
Accountable to:
Practice Manager and Partners
Responsible for:
Providing a high standard of general administrative assistance to the Practice, through maintaining records and dealing with patients.
Job Purpose:
- Greeting patients and visitors in an efficient and courteous manner.
- Providing an effective and efficient administration service.
- Proactively communicating information between relevant patients, doctors, staff and other healthcare professionals.
Main Duties and Responsibilities
Register new patients, immediately necessary and temporary residents
Greet and direct patients and visitors
Making, amending, cancelling appointments using all current software systems eg Emis, PACO Blinx
Ensure outstanding queries are explained and handed over to next shift, as necessary
Respond to the appropriate needs of clinical staff during surgery
Collect payments from patients for non-NHS services in line with policies
Deal with general enquiries and complaints, referring to senior staff as appropriate
Oversee distribution and completion of incoming correspondence, scanning, read coding, requests for medical reports (including e-MR), clerical choose and book, practice nhs.net email address
Oversee distribution and completion of TCIs, tasks and any other clinician instruction
Support the call and recall processes for chronic disease management, cytology, baby immunisations, sundry other immunisations and vaccinations
Manage Emis Web workflow; including electronic clinical correspondence, GP2GP, registrations, distribution of results
Summarising of patient records
Dealing with requests for repeat prescriptions
Dealing with queries relating to repeat prescriptions
General
Participate in any training programmes implemented by the practice. Participate in annual individual performance review, taking responsibility for maintaining a record of own personal and professional development.
Work as a flexible member of the team to ensure the smooth running of the practice, providing support to other team members when necessary.
Support and respect the equality, diversity, privacy, dignity, needs, beliefs and rights of patients, carers and colleagues in line with Practice policies and current legislation.
Support the HASAW, Fire, Security, Confidentiality and Data Security and Protection agenda in line with Practice policies and current legislation.
This job description is not exhaustive and may be adjusted periodically after review and consultation. You will also be expected to carry out any reasonable duties which may be requested from time-to-time
Prepared by: Linda Foster
Title: Practice Manager
Reviewed and updated: 13th August 2025
Job description
Job responsibilities
Job Description and Person Specification
General Practice Receptionist/Administrator
Job Title:
Receptionist/Administrator
Hours:
Full Time = 37.5 hours per week
Part Time Pro-rata
On a rota basis to include shifts that commence at 8.00am and those that finish at 6.30pm
Responsible to:
Reception Supervisor
Accountable to:
Practice Manager and Partners
Responsible for:
Providing a high standard of general administrative assistance to the Practice, through maintaining records and dealing with patients.
Job Purpose:
- Greeting patients and visitors in an efficient and courteous manner.
- Providing an effective and efficient administration service.
- Proactively communicating information between relevant patients, doctors, staff and other healthcare professionals.
Main Duties and Responsibilities
Register new patients, immediately necessary and temporary residents
Greet and direct patients and visitors
Making, amending, cancelling appointments using all current software systems eg Emis, PACO Blinx
Ensure outstanding queries are explained and handed over to next shift, as necessary
Respond to the appropriate needs of clinical staff during surgery
Collect payments from patients for non-NHS services in line with policies
Deal with general enquiries and complaints, referring to senior staff as appropriate
Oversee distribution and completion of incoming correspondence, scanning, read coding, requests for medical reports (including e-MR), clerical choose and book, practice nhs.net email address
Oversee distribution and completion of TCIs, tasks and any other clinician instruction
Support the call and recall processes for chronic disease management, cytology, baby immunisations, sundry other immunisations and vaccinations
Manage Emis Web workflow; including electronic clinical correspondence, GP2GP, registrations, distribution of results
Summarising of patient records
Dealing with requests for repeat prescriptions
Dealing with queries relating to repeat prescriptions
General
Participate in any training programmes implemented by the practice. Participate in annual individual performance review, taking responsibility for maintaining a record of own personal and professional development.
Work as a flexible member of the team to ensure the smooth running of the practice, providing support to other team members when necessary.
Support and respect the equality, diversity, privacy, dignity, needs, beliefs and rights of patients, carers and colleagues in line with Practice policies and current legislation.
Support the HASAW, Fire, Security, Confidentiality and Data Security and Protection agenda in line with Practice policies and current legislation.
This job description is not exhaustive and may be adjusted periodically after review and consultation. You will also be expected to carry out any reasonable duties which may be requested from time-to-time
Prepared by: Linda Foster
Title: Practice Manager
Reviewed and updated: 13th August 2025
Person Specification
Qualifications
Essential
- Good standard of general education
- GCSE Mathematics C or above
- GCSE English C or above
Desirable
Experience
Essential
- Practical experience of working with others
- Experience of using own initiative
- Experience of customer service
- Practical Experience of computerised recording systems, Microsoft office
Desirable
- Experience of working within General Practice Reception Environment
Knowledge
Desirable
Skills
Essential
- Excellent communication skills (Written and Oral)
- IT skills
- Time Management and the ability to work to deadlines
- Problem solving skills
- Interpersonal skills
Person Specification
Qualifications
Essential
- Good standard of general education
- GCSE Mathematics C or above
- GCSE English C or above
Desirable
Experience
Essential
- Practical experience of working with others
- Experience of using own initiative
- Experience of customer service
- Practical Experience of computerised recording systems, Microsoft office
Desirable
- Experience of working within General Practice Reception Environment
Knowledge
Desirable
Skills
Essential
- Excellent communication skills (Written and Oral)
- IT skills
- Time Management and the ability to work to deadlines
- Problem solving skills
- Interpersonal skills
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
