part time receptionist/administrator

Church Road Surgery

The closing date is 31 October 2024

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Job summary

Job summary

Church Road Surgery, based in Aston, Birmingham, is looking for a part time medical receptionist/administrators. The hours are to be worked over five days, however, flexibility is required to cover in the absence of the team.

This role is an addition to our existing team.

General practice experience is preferred, however not essential as full training will be provided.

O

Main duties of the job

Main duties of the job

The main duties are to answer calls, book appointments, prepare prescriptions and input documents.

You will need to be a good communicator, fluent in English, written and spoken, with excellent interpersonal and customer service skills; especially under pressure. You will have a range of patient facing and administrative tasks, so excellent organisational skills and time management are critical. A caring, empathetic character is essential.

Emis Web and experience of working in a GP practice preferred.

About us

We are a well-established, GP training practice delivering family-centred continuity of care to 5,000 patients. Our team comprises of 3 GPs, Nurse Practitioner, Practice Nurse and HCAs and an excellent admin team and additional roles Practice Pharmacist, Care Co-ordinator, MSK Practitioner, Social Prescriber, Midwife,

Date posted

11 October 2024

Pay scheme

Agenda for change

Band

Band 2

Salary

Depending on experience

Contract

Permanent

Working pattern

Part-time

Reference number

A1580-24-0010

Job locations

28 Church Road

Aston

Birmingham

B6 5UP


Job description

Job responsibilities

Job Title:

Receptionist

Responsible to:

Senior Receptionist / Practice Manager

Responsible for:

N/A

Job Purpose:

To ensure that the reception area of the Practice runs smoothly, provides a high level of service to patients, doctors, nurses and other members of the Practice team

Duties and Responsibilities

Telephone Duties

1.

Making appointments

2.

Taking requests for prescriptions

3.

Giving out results

4.

Ambulance transport bookings

5.

Home visit requests

6.

Deal with general enquiries and complaints

7.

Contacting other providers

Reception Duties

8.

Register new patients and temporary residents

9.

Greet and direct patients and visitors

10.

Making appointments

11.

Handing out prescriptions

12.

Ensure outstanding queries are explained and handed over to next shift, as necessary

13.

Respond to needs of doctors and nurses during surgery

14.

Collect payments from patients for non-NHS services

15.

Deal with general enquiries and complaints

Prescribing

16.

Dealing with requests for repeat prescriptions

17.

Raising prescriptions as per Practice protocols

18.

Dealing with queries relating to repeat prescriptions

General

19.

Input and extract information from Practice computer system

20.

Observe health and safety guidelines at all times

21.

General housekeeping (e.g. keeping reception and waiting areas tidy)

22.

Make refreshments for doctors and other team members, participate in washing up

23.

Any other reasonable duties as necessary

Prepared by: _____________________________________________________________

Title: _________________________________Date:______________________________

Job description

Job responsibilities

Job Title:

Receptionist

Responsible to:

Senior Receptionist / Practice Manager

Responsible for:

N/A

Job Purpose:

To ensure that the reception area of the Practice runs smoothly, provides a high level of service to patients, doctors, nurses and other members of the Practice team

Duties and Responsibilities

Telephone Duties

1.

Making appointments

2.

Taking requests for prescriptions

3.

Giving out results

4.

Ambulance transport bookings

5.

Home visit requests

6.

Deal with general enquiries and complaints

7.

Contacting other providers

Reception Duties

8.

Register new patients and temporary residents

9.

Greet and direct patients and visitors

10.

Making appointments

11.

Handing out prescriptions

12.

Ensure outstanding queries are explained and handed over to next shift, as necessary

13.

Respond to needs of doctors and nurses during surgery

14.

Collect payments from patients for non-NHS services

15.

Deal with general enquiries and complaints

Prescribing

16.

Dealing with requests for repeat prescriptions

17.

Raising prescriptions as per Practice protocols

18.

Dealing with queries relating to repeat prescriptions

General

19.

Input and extract information from Practice computer system

20.

Observe health and safety guidelines at all times

21.

General housekeeping (e.g. keeping reception and waiting areas tidy)

22.

Make refreshments for doctors and other team members, participate in washing up

23.

Any other reasonable duties as necessary

Prepared by: _____________________________________________________________

Title: _________________________________Date:______________________________

Person Specification

Qualifications

Essential

  • Good standard of general education

Desirable

  • GCSE Mathematics C or above
  • GCSE English C or above
  • AMSPAR Receptionist certificate
  • NVQII in Customer Care
  • CLAIT Qualification

Experience

Essential

  • Experience of working with the general public
  • Experience of reception work

Desirable

  • Experience of working within General Practice
  • Knowledge of EMIS

Skills

Essential

  • Excellent communication skills (Written and Oral)
  • IT skills
  • Clear, polite telephone manner
  • Time Management and the ability to work to deadlines
  • Problem solving skills
  • Interpersonal skills
Person Specification

Qualifications

Essential

  • Good standard of general education

Desirable

  • GCSE Mathematics C or above
  • GCSE English C or above
  • AMSPAR Receptionist certificate
  • NVQII in Customer Care
  • CLAIT Qualification

Experience

Essential

  • Experience of working with the general public
  • Experience of reception work

Desirable

  • Experience of working within General Practice
  • Knowledge of EMIS

Skills

Essential

  • Excellent communication skills (Written and Oral)
  • IT skills
  • Clear, polite telephone manner
  • Time Management and the ability to work to deadlines
  • Problem solving skills
  • Interpersonal skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Church Road Surgery

Address

28 Church Road

Aston

Birmingham

B6 5UP


Employer's website

http://www.churchroadsurgery.co.uk/ (Opens in a new tab)

Employer details

Employer name

Church Road Surgery

Address

28 Church Road

Aston

Birmingham

B6 5UP


Employer's website

http://www.churchroadsurgery.co.uk/ (Opens in a new tab)

For questions about the job, contact:

Practice Manager

Tracey Williams

tracey.williams20@nhs.net

01214110344

Date posted

11 October 2024

Pay scheme

Agenda for change

Band

Band 2

Salary

Depending on experience

Contract

Permanent

Working pattern

Part-time

Reference number

A1580-24-0010

Job locations

28 Church Road

Aston

Birmingham

B6 5UP


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