Reception Assistant

Job description

Job responsibilities

Responsibilities:-

To receive incoming and initiate outgoing telephone calls in order to facilitate timely and appropriate communications with patients, booking appointments, taking messages and dealing with appropriate queries.

Deal with patient queries at the Reception Desk.

Deal with patient queries sent by email and other electronic means.

File patient records and correspondence in patient medical records.

Tasks (EMIS & Docman).

Managing incoming and outgoing mail.

Hospital Liaison - dealing with Hospital requests from Doctors and patients.

Monitoring patient call and recall systems and making appointments as required.

Scanning.

Any other duties as required to support the reception and admin team

Person Specification

Qualifications

Essential

• GCSE grade A to C in English and Maths

Desirable

• Customer Service qualification at NVQ2 or equivalent

Experience

Essential

• Experience of working in a busy customer facing role

Desirable

• Experience of working in a healthcare setting

Skills and Qualities

Essential

• Able to deliver high levels of customer care.
• Strong communication and interpersonal skills
• Able to learn and operate relevant IT systems.
• Working knowledge of Microsoft Office.
• Able to multi-task, remaining calm and professional even in a pressurised customer service environment.
• Makes a positive contribution to teams.
• Ability to make decisions in line with current policies and information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Plas Ffynnon Medical Centre

Address

Middleton Road

Oswestry

Shropshire

SY11 2RB

Employer's website

https://www.pfmc.co.uk/ (Opens in a new tab)