PCN Call and Recall Administrator (Maternity cover)

East End Health Network

Information:

This job is now closed

Job summary

To help carry out administrative duties principally patient Covid vaccinations and NIS/DES call and recall, including data collection, monitoring, tracking and reporting, focusing primarily on Covid vaccinations.

To help promote high levels of customer care throughout the EEHN.

To help promote and participate in partnership working within EEHN & its constituent GP practices

To work on own initiative as well as within a team environment, liaising with relevant stakeholders.

See job description for further details.

Main duties of the job

Help generate Covid vaccinations call/recall reports highlighting patients due for appointments in a clear and organised way

Contact patients to book for initial appointments

Remind patients for booked appointments for their Covid vaccinations

Support with the follow-up of appointments patient DNA

Help coordinate and recall patients for their Covid vaccinations and annual reviews (e.g. Diabetes, CVD, COPD etc)

Liaise with outside agencies re patient care (e.g. Covid vaccinations support teams, LD team, care coordinators, DNs etc.)

Support with the systematic recording of appointments and attendance history on practice shared drive

Identifying coding discrepancies and reporting it to the Network Operations Officer for investigation

See job description for further details.

About us

East End Health Network Co Ltd is a company that has been created by the group of GP practices in NW Tower Hamlets, to assist in the development & provision of health-related services & activities for the benefit of the local population within the geographical area. This is done through delivering packages of care for long term health conditions by working with local health services, community services & social & voluntary care services to ensure healthy lifestyles choices are embedded & available appropriately

Date posted

09 February 2024

Pay scheme

Other

Salary

£19,000 to £23,000 a year Pro rata

Contract

Fixed term

Duration

9 months

Working pattern

Full-time, Home or remote working

Reference number

A1561-24-0002

Job locations

20 Old Montague Street

London

E1 5PB


Brick Lane

London

E1 6PU


22 Dunbridge Street

London

E2 6JA


333 Whitechapel Road

London

E1 1BU


Job description

Job responsibilities

,

Support Network call/recall Operations in providing structured, systematic and streamlined Covid vaccinations and NIS/DES call/recall work

Support Network vision of collaborative working by participating in work assigned by management

Support patient Covid vaccinations call/recall documentation so that it is completed accurately and efficiently as well as maintaining and updating files (both manual and computerised)

Maintain confidentiality including patient sensitive information relating to GP practices and provider organisations.

Support Network Operations Officer and also the Network Administrator carry out ad-hoc administrative duties, in relation to NIS call/recall.

Support Network Management team implement Networks plans (around improving patient care and Covid vaccinations)

Attend any relevant meetings

4

See the job description for further details.

Job description

Job responsibilities

,

Support Network call/recall Operations in providing structured, systematic and streamlined Covid vaccinations and NIS/DES call/recall work

Support Network vision of collaborative working by participating in work assigned by management

Support patient Covid vaccinations call/recall documentation so that it is completed accurately and efficiently as well as maintaining and updating files (both manual and computerised)

Maintain confidentiality including patient sensitive information relating to GP practices and provider organisations.

Support Network Operations Officer and also the Network Administrator carry out ad-hoc administrative duties, in relation to NIS call/recall.

Support Network Management team implement Networks plans (around improving patient care and Covid vaccinations)

Attend any relevant meetings

4

See the job description for further details.

Person Specification

Qualifications

Essential

  • GCSE grade A to C in English and Maths

Desirable

  • Qualified to NVQ level 2 in Health and Social Care
  • Qualified to NVQ level 3

Experience

Essential

  • Customer service experience

Desirable

  • Experience of working in primary care
  • Experience of working in a GP practice
Person Specification

Qualifications

Essential

  • GCSE grade A to C in English and Maths

Desirable

  • Qualified to NVQ level 2 in Health and Social Care
  • Qualified to NVQ level 3

Experience

Essential

  • Customer service experience

Desirable

  • Experience of working in primary care
  • Experience of working in a GP practice

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

East End Health Network

Address

20 Old Montague Street

London

E1 5PB


Employer's website

http://www.eehn.co.uk/ (Opens in a new tab)

Employer details

Employer name

East End Health Network

Address

20 Old Montague Street

London

E1 5PB


Employer's website

http://www.eehn.co.uk/ (Opens in a new tab)

For questions about the job, contact:

PCN Operations Manager

Ashadul Alom

ashadul.alom@nhs.net

02076501934

Date posted

09 February 2024

Pay scheme

Other

Salary

£19,000 to £23,000 a year Pro rata

Contract

Fixed term

Duration

9 months

Working pattern

Full-time, Home or remote working

Reference number

A1561-24-0002

Job locations

20 Old Montague Street

London

E1 5PB


Brick Lane

London

E1 6PU


22 Dunbridge Street

London

E2 6JA


333 Whitechapel Road

London

E1 1BU


Supporting documents

Privacy notice

East End Health Network's privacy notice (opens in a new tab)