GP Practice Office Lead

Job description

Job responsibilities

We are seeking a motivated and experienced Office Lead to join our friendly and busy team at The Spinney Surgery. This key leadership role is responsible for the efficient day-to-day coordination and direction of our administration and reception teams, ensuring all duties are carried out effectively and to a high standard, in line with the objectives of the practice.

The successful candidate will work closely with the management team to support the delivery of services, staff development, and continuous improvement. A background in administration and reception within a medical or NHS GP environment is highly desirable, along with a working knowledge of SystmOne, which is an essential requirement for the role.

Key Responsibilities:

• Lead, support, and supervise admin and reception staff to ensure smooth operation of services.

• Oversee rotas, training, appraisals, and staff development.

• Work regular scheduled sessions on reception and admin tasks.

• Review and update policies, procedures, and internal processes.

• Support the management team in audits, meetings, reports, and practice planning.

• Handle low-level complaints and patient queries with professionalism and care.

• Maintain accurate appointment systems and staff leave records.

• Act as building fire marshal and ensure compliance with relevant health and safety procedures.

Additional Duties:

• Promote Equality, Diversity & Inclusion (ED&I), Safety, Health, Environment & Fire (SHEF), quality, confidentiality, and learning across the team.

• Support initiatives for continuous improvement and contribute to QOF and patient engagement activities.

Please view the attached Office Lead Job Description and Person Specification for full details of the role, responsibilities, and required experience.

This post is subject to a Disclosure and Barring Service (DBS) check.

Person Specification

Qualifications

Essential

• GCSE English (C or above) and at least three others

Desirable

• NVQ Level 2 in Health and Social Care
• Leadership and/or management qualification

Experience

Essential

• Experience of working in a GP practice
• Experience of working with the general public
• Experience as a Medical Receptionist or working on administrative duties in primary care
• Experience of working in a healthcare setting
• Experience of leading/managing a team
• SystmOne user skills
• Strong IT skills
• Clear, polite telephone manner
• Competent in the use of Office and Outlook

Desirable

• Experience of providing appraisal writing and staff development

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Spinney Surgery

Address

Spinney Surgery

Ramsey Road

St. Ives

Cambridgeshire

PE27 3TP

Employer's website

https://spinney-surgery.org.uk/ (Opens in a new tab)