Clinical Governance & Quality Manager
Ruby Country Medical Group
The closing date is 23 January 2022
This is a new and exciting role with Ruby Country Medical Group that will work closely with the Managing Partner to ensure that Clinical Governance, Quality Management and Quality Assurance policies, processes and procedures are implemented. You will be involved in creating the Quality Improvement Strategic Plan and the Quality Account and leading the development work in relation to the Quality Strategy and Quality Standards ensuring CQA quality standards are met.
Main duties of the job
The role will assist the Managing Partner in demonstrating a clear process for Quality Improvement and Clinical Governance in the group.
The key Responsibilities of the role include:
- Policy and Service Development
- Complaints and significant events
- Information Resources
We are a thriving and innovative Medical Group bringing together Holsworthy, Stratton and Hatherleigh Medical Centres. We see patients at all three sites and have a team that includes GPs, a Clinical Pharmacist, paramedics, nurse practitioners, practice nurses, health care assistants and phlebotomists as well as our practice management and administrative support and patient services teams. In addition we also have access to social prescribers, first contact physiotherapists and mental health practitioners through the local Primary Care Network.
With such a comprehensive range of roles within our team we are able to offer timely and innovative support to our 28,000 patients across 3 practices.
Work life balance is important to us and we are ideally placed in North Devon for many outdoor activities including surfing or sea pool swimming at Bude, hiking on Dartmoor or the south west coastal path as well as being only a few miles from Cornwall and all it has to offer.
Clinical Governance is a systematic approach to maintaining and improving the quality of patient care. It provides a framework for drawing together the different strands of quality improvement which includes clinical audit, clinical leadership, evidence-based practice and the dissemination of good practice, ideas and innovation and addressing poor clinical performance.
The post holder will assist the Managing Partner in ensuring that appropriate Clinical Governance, quality management and quality assurance policies, processes and procedures are implemented demonstrating a clear process for Quality Improvement and Clinical Governance.
Working closely with the Managing Partner in the production of the Quality Improvement Strategic Plan and the Quality Account- which will underpin the Quality Strategy
Leading the development work in relation to the Quality Strategy and Quality Standards e.g. Care Quality Commission and other regulatory bodies, to ensure that CQC quality standards are met.
Key Responsibilities and Duties
1. Policy and Service Development
Review terms of reference and standing agenda items of partners meetings, working with the executive board to ensure Quality Standards issues are addressed and included in their minutes.
To review relevant Group policies and their monitoring processes to ensure they reflect practice and support the adherence of group and national clinical governance standards.
To facilitate information sessions in relation to quality standards, supporting departmental events and disseminating Quality Standards information.
To maintain own professional development and contribute to the development of departmental colleagues
2. Complaints & Significant Events (SEA)
To coordinate the complaints and significant events processes, working with the site operations managers and the clinicians to respond to complaints and significant events.
Arranging complaints and SEA review meetings to review the circumstances of the concern, ensure that the process is completed and learning points disseminated and hold a central record of complaints & SEAs.
3. Information Resources
To further develop systems of information collection, verification and storage for clinical data, ensuring data quality is achieved and maintained through audit and
Regularly set up, enter-into, maintain and extract data from medical records databases, ensuring that information is readily accessible and presented at appropriate times in an accessible fashion.
Contribute to maintenance of departmental and Group information systems, requesting, collecting, quality cross checking and storing evidence on a regular basis from across the Group.
The post holder will manage the clinical audit process working closely with clinicians across the group to identify areas for audit, ensuring that the audit cycle is completed and learning points disseminated and hold a central record of clinical audits.
Along with action plans to correct any identified areas for improvement facilitating the monitoring of the action plans through to completion of improvements.
Facilitating completion of the policy monitoring mechanisms and their reporting Executive Board.
Producing regular reports to Partners on progress towards CQC assessment – in a monthly report to the partners.
Maintain a centralised store of relevant minutes, reports and submissions, producing reports on quality developments and other activity as required
To contribute to the production and dissemination of Quality Standards development plans and reports, including Significant Events, Complaints and Clinical Governance to ensure that learning is identified and acted upon.
Freedom to Act
The post holder will deliver the implementation of quality priorities across the Group with a high degree of autonomy, on behalf of the Partners. The post holder has the autonomy to identify areas of focus and determine workplans to meet the requirements of the role.
The post holder is responsible for implementation her/his own workload with a high degree of autonomy within the defined work plan of expected results. They will meet with the Managing Partner regularly to review progress and more frequently as required to address specific issues arising from project work and as the assessments approach.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Ruby Country Medical Group
For help with your application, contact:
11 January 2022
£35,000 a year pro rata working 22.5 hours per week