Job responsibilities
Job
Overview
To lead, manage and coordinate all aspects of practice functionality,
motivating, managing and leading operational teams in the day to day running
of the group. Optimising efficiency and financial performance, ensuring the group
achieves its long-term strategic objectives in a safe and effective working
environment. To guide and develop the Practice to meet future business needs.
Key Responsibilities and Duties
Practice Strategic Planning
Lead the strategic planning process, managing
strategic risk as well as taking an overview on practice strategy, formulating
objectives and researching and developing ideas for future Practice development
Advise on policy matters and challenge
pre-conceived ideas, experiences, and individual views to ensure a robust and
well-considered policy result.
To have a pro-active awareness of current trends
and developments within the NHS and the wider healthcare community, to
anticipate and plan for future initiatives, and to work with partners and
management team on the formulation of a practice development plan for all
aspects of the Practice.
Be responsible for managing any changes within the
partnership, including keeping abreast of current affairs, identifying
potential threats and opportunities as well as managing other changes including
retirement, new appointments, legal, financial and patient related
implications.
Lead the practice team, monitoring and evaluating
performance through regular one to one, team and annual appraisal meetings.
Work effectively, participate in and contribute positively to the practice team
ensuring good communication about all aspects of the practice
Develop and maintain new and existing services, actively
identifying new opportunities, assessing viability and preparing business plans
for assessment.
Develop and maintain effective communication both
within the Practice and with relevant outside agencies and professional advisors.
Developing and maintaining a network of external
agencies and professional advisors.
Human Resources
Oversee the HR function working with the HR Manager
to develop and implement robust and appropriate methods, policies and
procedures relating to all aspects of employment including recruitment, induction,
retention, appraisal, development, salary review, performance, discipline,
grievance and management of staff and partners.
Financial Management
Working with the Finance Manager take financial
responsibility for the group business operation ensuring that suitable
systems, policies, procedures and insurances are in place to enable
successful performance against budget and cash flow.
Maximise income through utilising diverse income
sources and setting financially sound and sustainable budgets for the group on
an annual basis.
Maintain an ongoing and effective relationship with
the accountant, overseeing group accounts, and ensuring year end accounts are
presented.
Operational Patients & Services
Through the Operations Managers ensure that the
practices within the group offer an efficient, effective, compassionate and
coordinated service to patients contacting or visiting the practice to make or
attend appointments and seek advice.
Through the Operations Managers ensure that an
appropriate and timely service is offered to process all Clinical
Administration and secretarial activities in response to correspondence and
instructions received from hospitals, clinics, GPs and other practices.
Communication and Information Technology
Represent the group as the Caldicott Guardian and
ensure that all staff are aware of and comply with the requirements of GDPR
and Data Protection legislation.
Act as the Information Governance Lead for the
group.
Maintain, develop and publish a current Communications
Strategy
Quality
Through the Clinical Governance and Quality Manager
ensure that all Quality and Clinical Governance issues, including complaints
from patients, are resolved appropriately in a timely manner ensuring that
any potential lessons to learn are documented and actioned.
Regularly audit complaints received by the group,
implementing any necessary changes to systems or processes where identified.
Estates Management and Health and Safety
Through the Operations Managers be responsible for
the management of all premises within the group, including internal post, cleaning,
maintenance, co-ordinating moves and premises remodelling, making contact with
landlords for required permissions as appropriate.
Working with Operations Managers ensure that an
appropriate and capable telephone system is in operation that will enable
Patients and staff to make contact with the practice when needed.
Working with the Finance Manager ensure that
appropriate and sufficient insurance cover is obtained for premises, contents
and computers.
Working with Operations Managers ensure that
appropriate security systems are in operation at all premises offering full
CCTV and alarm coverage.
General
Approve LES, DES and other contractual services
ensuring they are achievable and in alignment with company strategy.
Develop Maintain and market new and existing
services to the benefit of RCMG
External Contact
Patient Participation Group
NHS Contractual obligations
QOF targets
NHS England & CCGs - Finance, Primary Care Directorate,
Registrations.
Voluntary agencies.
Social Services.
Hospitals.
Local practices.
University
& Deanery Training
Primary Care Network
Work closely with the Primary Care Network to
maintain and develop the relationship with RCMG, attending relevant meetings,
ensuring open and productive information sharing and co-operative working
enabling the smooth implementation of relevant developments, systems and
structures.
Key
Results/Outcomes
Delivery
of group strategy
Develop
successful relationships with NHS colleagues ICB, NHS England, PCN
Line
Management Responsibilities
Direct
day to day line management, including regular one to one meetings, team
meetings and annual appraisal of:
H R
Manager
Finance
Manager
Operations
Managers x 2
Quality
Manager/Secretarial Team Lead
Freedom to Act
Spending decisions in line with budget set by Exec Board
Recruitment in line with staffing plan set by the Exec Board
Dismissal of staff Gross Misconduct and/or disciplinary process
referred to Exec Board
