Patient Services Advisor

Ruby Country Medical Group


This job is now closed

Job overview

We are looking for an enthusiastic, hardworking and motivated Patient Services Advisor to join the team at Stratton Medical Centre to assist in all aspects of reception duties.

We offer an impressive benefits package including;

- Optional access to the NHS Pension Scheme

- Training and development opportunities

Main duties of the job

The successful candidate will provide care navigation, support and services to all members of the patient group and allied professionals. They will also provide administrative support and services to all members of the Practice team. Full training will be given.

About us

We are Ruby Country Medical Group serving approximately 25,000 patients.

We are a friendly, forward-looking Group who values the work-life balance our Group is able to provide allowing us to enjoy the beautiful countryside and coast.

Job description

Job responsibilities


To ensure total familiarity with the patient appointments system including routine and emergency bookings and protocols.

To book appointments and recalls for patients and clinicians, either on the telephone or face-to-face at the desk.

To be aware of changes in the implementation of bookings as needed.

To greet patients at the desk and monitor arrivals, monitoring the flow of patients in the waiting areas to ensure the appointment system accurately reflects the arrival of patients.

Maintenance of Patient Registrations

To be familiar with the registration process for all types of patient (temporary, full or Out of Area) and apply as requested.

To maintain administrative patient information accurately (address details, telephone numbers) and update as required to reflect accurately every patients details and to ensure confidentiality.

To be familiar with proxy access regulations and action as requested.

Patient Environment

To maintain patient information in the waiting areas to reflect current practice and to promote local health initiatives.

To ensure that all patient information on display is accessible to all patients and reflects the view of the practice.

Administrative Support

To provide working and cover support to all other administrative teams as needs arise.

Person Specification

Knowledge and Skills


  • Good interpersonal and communication skills
  • Good IT skills
  • Team player



  • Experience in a customer/patient facing role


  • Experience of working in primary care
  • Experience of working in a GP practice



  • GCSE grade A to C (or equivalent) in English and Maths

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Ruby Country Medical Group


Dobles Lane



EX22 6GH

Employer's website

For help with your application, contact:

Zoe Short


Date posted

12 July 2021

Pay scheme



£9.09 an hour



Working pattern


Reference number


Job locations

Dobles Lane



EX22 6GH

Hospital Road




EX23 9BP

Supporting documents

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0300 330 1013

Outside UK:

+44 300 330 1013

Opening times:

Monday to Friday: 8am to 6pm

Saturday: 9am to 3pm

Closed Bank Holidays including Easter Sunday, Christmas Day, Boxing Day and New Year's Day.