Human Resources Manager

Ruby Country Medical Group

The closing date is 26 September 2021

Job summary

We have an opportunity for a HR Manager to join Ruby Country Medical Group (RCMG).

The Human Resources (HR) Manager will oversee and be responsible for all HR operations for the group and PCN, with the support of the HR Administrator and reporting to the RCMG Managing Partner.

We envisage interviews to take place week commencing 4th October 2021.

Main duties of the job

The Human Resources (HR) Manager will oversee and be responsible for all HR operations for the group and PCN, with the support of the HR Administrator and reporting to the RCMG Managing Partner.

The HR manager will provide advice and support, and take a lead on a range of operational HR issues. They will also take a lead on any strategic issues and implement any interventions required interventions as necessary, escalating to the Managing Partner as required.

About us

RCMG consists of three GP practices across the Devon and Cornwall border, is the lead practice for the Coast & Country Primary Care Network and has more than 100 employees.

Job description

Job responsibilities

Principal Accountabilities

Advise and coach managers to effectively address employee relations issues, through the implementation of RCMG policies and procedures, in a legally compliant manner.

Champion the resolution approach, and encourage the resolution of employee relations issues wherever appropriate.

Support investigations within the group which have been commissioned through a HR policy, and support the investigating manager to ensure that the investigation is completed in a reasonable timeframe and to an acceptable quality standard. Attend any resultant hearing, providing advice to the manager and acting as minute taker where required.

Support the implementation of the sickness absence policy and procedure through telephone support, management of casework, advising managers, and monitoring triggers.

Support the management of complex long term sickness cases, through advising and supporting managers and interacting with Occupational Health department. Including supporting the creation of a statement of case, and attendance at hearing.

Work towards the delivery of HR related projects and action plans, as directed by the RCMG Managing Partner and PCN Network Manager:

o Organisational development.

o Workforce planning.

o Transformational change.

Support Staff Survey and engagement activities.

Use coaching to improve people management, particularly on operational HR related areas e.g. sickness absence, performance management, investigation skills etc.

Interpret and advise on employment legislation, HR policies/procedures and terms and conditions of service and at all times interpret accurately in a legally sound manner to ensure professional advice is given, taking into account local precedents and those in employment law.

Assist and advise managers in the planning and implementation of organisational change affecting staff across the group/network.

Analyse workforce information and work with managers to develop plans to support improvement and efficiency.

Ensure provision of regular reporting as directed by the RCMG Managing Partner, inputting narrative/statistical explanations to ensure full understanding.

Lead the development of specific HR policies and procedures which will impact across the organisation, ensuring they are user friendly, legal compliant and have been properly consulted on.

Provide expert advice on job evaluation and assist in the redesign of jobs to ensure there are commensurate with service requirements and the salary is appropriate.

Line manage and supervise the HR Administrator.

Organisational responsibilities

Ensure all Employee Relations casework is recorded appropriately and ensure it is kept up to date.

Monitor and track investigation timescales escalating any concerns to the RCMG Managing Partner if appropriate.

Ensure all casework that could have potential litigation risks are completed within a reasonable timescale and to an acceptable quality standard.

Ensure all advice given is in accordance to group policy and procedure and where not, this is escalated to the RCMG Managing Partner.

Be responsible for own development and continually keep up to date with changes to employment legislation and best practice.

Continually promote people management approaches that are inclusive and compassionate in nature.

Person Specification

Knowledge and Skills


  • Excellent oral and written communication skills
  • Effective influencer
  • Well organised and ability to work under pressure and to deadline
  • Sound knowledge of employment law and HR best practice
  • Competent user of MS office packages


  • Knowledge of NHS terms and conditions of employment
  • Effective coach and mediator
  • Demonstrates an understanding of the external strategic environment



  • Operational HR experience
  • Experience of working with Trade Unions
  • Experience of analysing workforce information
  • Experience of advising managers and building strong working relationships


  • Experience in the NHS or public sector organisation
  • Experience in supporting workforce change programmes



  • Full UK driving license and able to travel between sites

Personal Attributes


  • Flexible approach
  • Achievement focussed ability to set targets and get things done
  • Open and honest
  • Treats colleagues with dignity and respect
  • Shows commitment and resilience



  • Educated to a degree level/or equivalent relevant work experience
  • CIPD Level 5 qualification or working towards level 5 qualification
  • Evidence of continuing professional development


  • CIPD Level 7 qualification

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Ruby Country Medical Group


Dobles Lane



EX22 6GH

Employer's website

For help with your application, contact:

Kate Longthorne


Date posted

10 September 2021

Pay scheme



Negotiable £30,000 - £35,000 pro rata, depending on experience



Working pattern


Reference number


Job locations

Dobles Lane



EX22 6GH

Bridge Street




EX20 3HZ

Hospital Road




EX23 9BP

Supporting documents

If there's technical issues with the website, contact:



0300 330 1013

Outside UK:

+44 300 330 1013

Opening times:

Monday to Friday: 8am to 6pm

Saturday: 9am to 3pm

Closed Bank Holidays including Easter Sunday, Christmas Day, Boxing Day and New Year's Day.