Job summary
We are looking for an enthusiastic, hardworking and motivated Patient Services Advisor to join our
friendly team to assist in all aspects of reception duties.
The position will be based at Holsworthy Medical Centre with the following hours;
Tuesday 8am - 6pm
Thursday 8am - 6pm
Friday 8am - 6pm
Main duties of the job
The successful candidate will provide care navigation, support and services to all members of the patient
group and allied professionals, and provide administrative support and services
to all members of the Practice team.
The position's duties will include;
-
Answering
phones dealing with patient and hospital queries, booking appointments with the
appropriate member of staff or advising patients on alternative services as
needed.
-
Greeting
patients at the desk, book appointments for patients when needed. Monitoring
arrivals and monitoring the flow of patients in the waiting areas
-
Registering
patients and maintaining accurate administrative patient information.
This list is not exhaustive.
About us
We are Ruby Country Medical Group; a busy group serving around 25,500 patients
in North West Devon and North East Cornwall. We are a friendly, forward-looking Group who values the
work-life balance our Group is able to provide allowing us to enjoy the beautiful
countryside and coast.
Ruby Country Medical Group is a Partnership with 13 Partners including GPs, a Managing
Partner, Nurse Practitioner and Clinical Pharmacist.
In Patient Services, you will be part of a team reporting to the Patient Services Team Leader.
We offer an impressive
benefits package including;
Optional access to the NHS Pension Scheme
Training development opportunities
Job description
Job responsibilities
Appointments
To
ensure total familiarity with the patient appointments system including routine
and emergency bookings and protocols.
To
book appointments and recalls for patients and clinicians, either on the
telephone or face-to-face at the desk.
To
be aware of changes in the implementation of bookings as needed.
To
greet patients at the desk and monitor arrivals, monitoring the flow of patients
in the waiting areas to ensure the appointment system accurately reflects the
arrival of patients.
Maintenance of
Patient Registrations
To
be familiar with the registration process for all types of patient (temporary,
full or Out of Area) and apply as requested.
To
maintain administrative patient information accurately (address details,
telephone numbers) and update as required to reflect accurately every patients
details and to ensure confidentiality.
To
be familiar with proxy access regulations and action as requested.
Patient Environment
To
maintain patient information in the waiting areas to reflect current practice
and to promote local health initiatives.
To
ensure that all patient information on display is accessible to all patients
and reflects the view of the practice.
Administrative
Support
To
provide working and cover support to all other administrative teams as needs
arise.
Job description
Job responsibilities
Appointments
To
ensure total familiarity with the patient appointments system including routine
and emergency bookings and protocols.
To
book appointments and recalls for patients and clinicians, either on the
telephone or face-to-face at the desk.
To
be aware of changes in the implementation of bookings as needed.
To
greet patients at the desk and monitor arrivals, monitoring the flow of patients
in the waiting areas to ensure the appointment system accurately reflects the
arrival of patients.
Maintenance of
Patient Registrations
To
be familiar with the registration process for all types of patient (temporary,
full or Out of Area) and apply as requested.
To
maintain administrative patient information accurately (address details,
telephone numbers) and update as required to reflect accurately every patients
details and to ensure confidentiality.
To
be familiar with proxy access regulations and action as requested.
Patient Environment
To
maintain patient information in the waiting areas to reflect current practice
and to promote local health initiatives.
To
ensure that all patient information on display is accessible to all patients
and reflects the view of the practice.
Administrative
Support
To
provide working and cover support to all other administrative teams as needs
arise.
Person Specification
Qualifications
Essential
- GCSE grade A to C in English and Maths
Experience
Desirable
- Experience of working in primary care or a GP practice, but not essential.
Person Specification
Qualifications
Essential
- GCSE grade A to C in English and Maths
Experience
Desirable
- Experience of working in primary care or a GP practice, but not essential.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
