Care Navigator

Job summary

We are looking for a Care Navigator to join our friendly and supportive team at The Arch Medical Practice. This is an important role at the front line of the practice, helping patients access the right care at the right time.

You will be the first point of contact for patients, both on the telephone and at reception, supporting them to access appropriate services and ensuring they are directed to the most suitable clinician or service. You will play a key role in helping to manage patient flow through the practice and ensuring appointments and requests are handled efficiently.

The role involves handling a high volume of patient contact, dealing with a wide range of queries, and supporting patients in a calm, professional, and empathetic manner. You will need to be confident using computer systems, following processes, and working accurately in a busy environment.

Good communication skills, teamwork, and the ability to remain calm under pressure are essential. You will be part of a supportive reception and administrative team, working closely with clinicians and other staff to ensure patients receive timely and appropriate care.

We are a training practice that values staff development and teamwork, and full training will be provided for the role.

Main duties of the job

The Care Navigator plays a key role in supporting patients to access the right care at the right time. Acting as the first point of contact for the practice, you will help patients by understanding their needs and directing them to the most appropriate clinician, service, or pathway.

You will handle a high volume of contact from patients, including telephone calls, online requests, emails, and face-to-face enquiries. This requires the ability to communicate clearly, remain calm under pressure, and provide a professional and empathetic response at all times.

A key part of the role is supporting the smooth running of appointments and patient flow through the practice. You will help manage and monitor appointment systems and ensure patient requests are processed efficiently and accurately.

You will also support the wider administrative and clinical team by maintaining accurate patient records, assisting with general practice systems and processes, and ensuring information is recorded correctly on clinical systems.

The role requires strong attention to detail, good organisational skills, and the ability to work effectively as part of a busy team. You will contribute to ensuring patients receive timely access to appropriate care while supporting the overall efficiency of the practice.

This is a varied and important role within the practice team, with full training provided and opportunities to develop within a supportive working environment.

About us

The Arch Medical Practice is a GP training practice based in Hulme, close to Manchester city centre. We provide primary care services to a diverse and growing patient population and are committed to delivering safe, high-quality, and accessible care.

We are a large multidisciplinary team made up of GPs, nurses, pharmacists, pharmacy technicians, healthcare assistants, and administrative and reception staff. We work closely together in a supportive and collaborative way, with regular meetings to support communication, continuity, and shared decision-making.

As a training practice, we support GP trainees and other learners, and learning and development is part of everyday working life. We also work closely with our Primary Care Network and wider health and social care services to support joined-up patient care.

We aim to maintain a friendly and supportive working environment where staff feel valued and listened to. We recognise the pressures of primary care and focus on safe, sustainable working practices alongside good teamwork and open communication.

Staff wellbeing is important to us and we offer a range of benefits including free on-site parking, staff yoga sessions, walking group, free fruit and breakfast items, Cycle to Work scheme, standing desks, practice fleeces, and an Employee of the Month scheme.

We encourage staff development and provide opportunities for learning, supervision, and progression within a supportive environment.