Job summary
Are you passionate about healthcare data and looking for a role where you can truly make a difference? Join our dynamic GP practice, serving a diverse community of 21,500 patients, as a Data Quality & Performance Manager.
This is a unique opportunity to become an integral part of our team, driving excellence in patient care through meticulous data management and performance optimisation.
Why Work with Us?
- Impactful Role: Your expertise will directly enhance patient care, streamline our operations, and support our clinical staff in delivering the highest standards of healthcare.
- Innovative Environment: Be at the forefront of healthcare innovation, utilising the latest data management tools and techniques to shape the future of our practice.
- Career Growth: With our large patient base and diverse needs, there's ample room for professional development.
- Collaborative Team: Work alongside a dedicated and friendly team of healthcare professionals and administrative staff who will value your contributions and encourage a collaborative approach to problem-solving.
- Community Impact: Play a crucial role in improving the health outcomes of our local community, making a real difference in the lives of thousands of our patients.
Main duties of the job
a.
Overseeing administrative elements of QOF,
PQRRS, IIF, DES, LES etc
b.
Guiding staff & developing searches / audits on EMIS
c.
Reviewing & updating clinical templates
ensuring they relate to current practice
d.
Responsibility for maintaining
the practice assets register
e.
Oversee practice PPA claims
f.
Support the overall practice clinical
governance framework, submitting reports for OQF, enhanced services & other
reporting requirements
g.
Management of the clinical systems,
ensuring IT security & IG compliance at all times & responding to and
resolving local IT issues
h.
Monitor & disseminate information on safety
alerts & other pertinent information
i.
Direct line management of coding team,
including undertaking quality audits
j.
Updating & acting as the focal point for the
practice website and social media sites
k.
Supporting the practice manager in the
day-to-day operations of the practice
l.
Oversee the complaints process, ensuring
complaints are dealt with appropriately & escalate where necessary
m.
Implementing systems to ensure compliance with
CQC regulations & standards
n.
Assist practice manager with implementing & embedding an effective staff appraisal process for non-clinical staff
o.
Marketing the practice appropriately to ensure
patient population is stable or increasing
p.
Managing contracts for services i.e., H&S, cleaning etc
q.
Managing DNAs
About us
Situated on the vibrant outskirts of Manchester City Centre, our practice is a cornerstone of the community, providing exceptional healthcare services to over 21,000 patients. We are a forward-thinking, patient-centered practice dedicated to excellence in all aspects of patient care.
Our practice is a hub of innovation and community spirit and our patients are at the very center of everything we do. With a commitment to continuous improvement, we focus on delivering the highest quality services tailored to the diverse needs of our patients.
Our team is united by a shared passion for healthcare excellence. You'll be joining a supportive and collaborative environment where every member's contribution is valued. Our culture is built on mutual respect, continuous learning, and a shared goal of making a positive impact on our patients' lives whilst supporting each other.
- Professional Development: We are committed to your growth, offering opportunities for training and development.
- Supportive Environment: Enjoy working in a friendly setting where your ideas and efforts are appreciated and celebrated.
- Work-Life Balance: We understand the importance of balance and provide a supportive framework to ensure you can maintain a healthy work-life dynamic.
- Competitive Benefits: Competitive salary, staff incentives and free parking
- Community Impact: Be part of a practice that makes a real difference in the local community, improving health outcomes and enhancing quality of life for our patients.
Job description
Job responsibilities
Primary responsibilities:
The following are the core responsibilities of the Data Quality & Performance Manager. There may be, on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels.
The Data Quality & Performance Manager is responsible for:
a.Overseeing the administrative elements of QOF, PQRRS, IIF, DES, LES liaising with GPs, nursing staff and administrators
b.Guiding staff and developing searches and audits on the clinical system
c.Reviewing and updating clinical templates ensuring they relate to current practice
d.Guiding the team to reach QOF, PQRRS, IIF (and any other) targets (supported by the nursing and administrative leads)
e.Responsibility for monitoring and maintaining the practice assets register
f.Oversee practice PPA claims to ensure maximum profitability
g.Support the overall practice clinical governance framework, submitting reports for OQF, enhanced services and other reporting requirements using CQRS, CMCS, Inform
h.Leading the management of the clinical systems, ensuring IT security and IG compliance at all times and responding to and resolving all local IT issues
i.Monitor and disseminate information on safety alerts and other pertinent information
j.Direct line management of coding team, including undertaking quality audits
k.Updating and acting as the focal point for the practice website and social media sites
l.Supporting the practice manager in the day-to-day operations of the practice, ensuring staff achieve their primary responsibilities
m.Providing guidance to all staff ensuring that they adhere to policy and procedure at all times
n.Oversee the complaints process, ensuring complaints are dealt with in a timely manner and, where necessary, escalated to the next level
o.Implementing systems to ensure compliance with CQC regulations and standards
p.Assist practice manager with implementing and embedding an effective staff appraisal process (for non-clinical staff)
q.Marketing the practice appropriately to ensure patient population is stable or increasing
r.Managing contracts for and highlighting issues with services i.e., H&S, cleaning, gardening, window cleaning etc.
s.Managing DNAs, providing data and planning tools coupled with liaison with referred repeat offenders
Secondary responsibilities
In addition to the primary responsibilities, the Data Quality & Performance Manager may be requested to:
a.Deputise for the Office Manager when necessary
b.Assist the Office Manager in leading the management of the Patient Participation Group
c.Ensure all staff are aware of the management of the premises, including health and safety aspects and undertake risk assessments and mandatory training as required
d.Brief clinicians on performance levels, advising actions to ensure high achievement across all QOF areas
e.Support the practice manager in the reviewing and updating of practice policies and procedures
f.Support the practice and management team with continuous improvement and change initiatives
g.Assist the practice manager by conducting QIPs and practice audits, consistently looking for ways in which to improve services
h.Implementing and embedding an effective practice and staff development plan for all staff (clinical and administrative) whilst maintaining a robust training record
Job description
Job responsibilities
Primary responsibilities:
The following are the core responsibilities of the Data Quality & Performance Manager. There may be, on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels.
The Data Quality & Performance Manager is responsible for:
a.Overseeing the administrative elements of QOF, PQRRS, IIF, DES, LES liaising with GPs, nursing staff and administrators
b.Guiding staff and developing searches and audits on the clinical system
c.Reviewing and updating clinical templates ensuring they relate to current practice
d.Guiding the team to reach QOF, PQRRS, IIF (and any other) targets (supported by the nursing and administrative leads)
e.Responsibility for monitoring and maintaining the practice assets register
f.Oversee practice PPA claims to ensure maximum profitability
g.Support the overall practice clinical governance framework, submitting reports for OQF, enhanced services and other reporting requirements using CQRS, CMCS, Inform
h.Leading the management of the clinical systems, ensuring IT security and IG compliance at all times and responding to and resolving all local IT issues
i.Monitor and disseminate information on safety alerts and other pertinent information
j.Direct line management of coding team, including undertaking quality audits
k.Updating and acting as the focal point for the practice website and social media sites
l.Supporting the practice manager in the day-to-day operations of the practice, ensuring staff achieve their primary responsibilities
m.Providing guidance to all staff ensuring that they adhere to policy and procedure at all times
n.Oversee the complaints process, ensuring complaints are dealt with in a timely manner and, where necessary, escalated to the next level
o.Implementing systems to ensure compliance with CQC regulations and standards
p.Assist practice manager with implementing and embedding an effective staff appraisal process (for non-clinical staff)
q.Marketing the practice appropriately to ensure patient population is stable or increasing
r.Managing contracts for and highlighting issues with services i.e., H&S, cleaning, gardening, window cleaning etc.
s.Managing DNAs, providing data and planning tools coupled with liaison with referred repeat offenders
Secondary responsibilities
In addition to the primary responsibilities, the Data Quality & Performance Manager may be requested to:
a.Deputise for the Office Manager when necessary
b.Assist the Office Manager in leading the management of the Patient Participation Group
c.Ensure all staff are aware of the management of the premises, including health and safety aspects and undertake risk assessments and mandatory training as required
d.Brief clinicians on performance levels, advising actions to ensure high achievement across all QOF areas
e.Support the practice manager in the reviewing and updating of practice policies and procedures
f.Support the practice and management team with continuous improvement and change initiatives
g.Assist the practice manager by conducting QIPs and practice audits, consistently looking for ways in which to improve services
h.Implementing and embedding an effective practice and staff development plan for all staff (clinical and administrative) whilst maintaining a robust training record
Person Specification
Experience
Essential
- Experience of working with the general public
- Experience of working in a healthcare setting
- NHS/ Primary Care general practice experience
Desirable
- Experience of successfully developing and implementing projects
- Relevant health and safety experience
Qualifications
Essential
- Good standard of education with excellent literacy and numeracy skills
- GCSE grade A to C in English and Maths or equivalent
Desirable
- Educated to A-level/equivalent or higher with relevant experience
- Leadership and/or management qualification
Person Specification
Experience
Essential
- Experience of working with the general public
- Experience of working in a healthcare setting
- NHS/ Primary Care general practice experience
Desirable
- Experience of successfully developing and implementing projects
- Relevant health and safety experience
Qualifications
Essential
- Good standard of education with excellent literacy and numeracy skills
- GCSE grade A to C in English and Maths or equivalent
Desirable
- Educated to A-level/equivalent or higher with relevant experience
- Leadership and/or management qualification
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
