BEECHWOOD SURGERY

Receptionist

Information:

This job is now closed

Job summary

We are looking to employ a part time GP Practice receptionist (approx 20-25 hours per week) to work as part of a small team providing a high level of patient care. The role is to deal with patients both face to face and on the telephone for a wide range of enquiries. This will include triaging the patients to ensure the most appropriate pathway of care is offered to the patient.

Our receptionists are a vital role within the practice team and are the first point of contact to our patients. It is a busy role and no two days are ever the same.

Main duties of the job

  • Opening up/locking up of practice premises and maintaining security in accordance with practice protocols
  • Maintaining and monitoring the practice appointments system
  • Processing personal and telephone requests for appointments, visits and telephone consultations, and ensuring callers are directed to the appropriate healthcare professional
  • Processing and distributing incoming (and outgoing) mail
  • Taking messages and passing on information
  • Filing and retrieving paperwork
  • Processing repeat prescriptions in accordance with practice guidelines
  • Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures
  • Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers
  • Clearing and re-stocking of consulting rooms as required along with clinical staff
  • Providing clerical assistance to practice staff as required from time to time, including word/data processing, filing, photocopying and scanning
  • Dealing with clinical waste
  • Provision of refreshments for staff and visitors as required; keeping the kitchen area clean and tidy
  • Keeping the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter

About us

Beechwood Surgery is a small, single handed GP practice based in the village of Thornton on the Fylde Coast with a patient population of approximately 2500. The team comprises of our GP Partner, 2 locum GPs, 2 Practice Nurses, pharmacy technician along with our reception and administration teams.

We work as part of the Wyre Integrated Network (WIN) PCN which comprises of 4 local GP Practices based in Thornton and Poulton. The WIN PCN team work between the 4 surgeries and comprise of Social Prescribers, Care Co-ordinators, Paramedics, Pharmacists and Pharmacy Technicians.

If you are looking for a new challenge or are an experienced GP receptionist looking for a change we would love to hear from you.

Details

Date posted

03 October 2023

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Part-time

Reference number

A1543-23-0005

Job locations

155 Victoria Road East

Thornton-cleveleys

Lancashire

FY5 5HH


Job description

Job responsibilities

The purpose of the role is to:

Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way

Undertake a variety of administrative duties to assist in the smooth running of the practice, including the provision of secretarial and clerical support to clinical staff and other members of the practice team

Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies

Full details are included in the attached Job description

Job description

Job responsibilities

The purpose of the role is to:

Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way

Undertake a variety of administrative duties to assist in the smooth running of the practice, including the provision of secretarial and clerical support to clinical staff and other members of the practice team

Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies

Full details are included in the attached Job description

Person Specification

Qualifications

Essential

  • GCSE grade A to C in English and Maths

Experience

Essential

  • Experience of working in a public receptionist environment
  • Experience of Microsoft office packages

Desirable

  • Experience of working in a GP Practice or other Primary Care Organisation
  • Experience of using EMIS clinical system

Knowledge and skills

Essential

  • Excellent keyboard and computer skills
  • Excellent communication skills

Desirable

  • Excellent numeracy skills

Qualities and attributes

Essential

  • An understanding, acceptance and adherence to the need for strict confidentiality
  • Ability to work as part of an integrated multi-skilled team
  • Pleasant and articulate
  • Able to work under pressure
  • Able to work in a changing environment
  • Able to use own initiative
  • Ability to work without direct supervision and determine own workload priorities
  • Ability to use own judgment, resourcefulness and initiative
  • Flexibility of working hours/ able to work at the desired times
Person Specification

Qualifications

Essential

  • GCSE grade A to C in English and Maths

Experience

Essential

  • Experience of working in a public receptionist environment
  • Experience of Microsoft office packages

Desirable

  • Experience of working in a GP Practice or other Primary Care Organisation
  • Experience of using EMIS clinical system

Knowledge and skills

Essential

  • Excellent keyboard and computer skills
  • Excellent communication skills

Desirable

  • Excellent numeracy skills

Qualities and attributes

Essential

  • An understanding, acceptance and adherence to the need for strict confidentiality
  • Ability to work as part of an integrated multi-skilled team
  • Pleasant and articulate
  • Able to work under pressure
  • Able to work in a changing environment
  • Able to use own initiative
  • Ability to work without direct supervision and determine own workload priorities
  • Ability to use own judgment, resourcefulness and initiative
  • Flexibility of working hours/ able to work at the desired times

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

BEECHWOOD SURGERY

Address

155 Victoria Road East

Thornton-cleveleys

Lancashire

FY5 5HH


Employer's website

https://www.beechwoodsurgery.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

BEECHWOOD SURGERY

Address

155 Victoria Road East

Thornton-cleveleys

Lancashire

FY5 5HH


Employer's website

https://www.beechwoodsurgery.nhs.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Practice Manager

Joanne Page

joanne.page19@nhs.net

01253951208

Details

Date posted

03 October 2023

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Part-time

Reference number

A1543-23-0005

Job locations

155 Victoria Road East

Thornton-cleveleys

Lancashire

FY5 5HH


Supporting documents

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