Job summary
An exciting
opportunity has arisen for a Medical Receptionist to join our friendly team at
Grangewood Surgery. This is a part-time role initially to cover maternity leave with the possibility of becoming a permanent member of staff.
The successful candidate will be the main point of contact for our patients providing a high standard of customer service both over the phone and in person.
Previous experience in general practice/NHS setting is
highly desirable but not essential. The post holder will be expected to provide
an efficient, effective and helpful service to the Practice population. Through
the use of initiative, a flexible approach and working consistently to high
standards, you will provide valuable help and support to members of
the Primary Health Care Team.
Main duties of the job
We are seeking a Medical Receptionist to become part of our friendly, dedicated healthcare team, working 30 hours per week.
You should be well organised, have excellent interpersonal skills and have the ability to work well under pressure. Previous experience of working in a General Practice or NHS environment is highly desirable but not essential. Knowledge of the EMIS Web clinical system is desirable but not essential. Please ensure you read the Job Description and Person Specification for further information.
Main Duties
Welcoming patients and visitors to the practice in a courteous and professional manner
Booking, amending and cancelling appointments using EMIS Web
Answering telephone queries and dealing with requests in a timely manner
Processing repeat prescriptions in line with practice protocols
Handling incoming and outgoing post
Maintaining accurate and up-to-date patient records
Supporting the wider practice team with administrative duties as required
Maintaining patient confidentiality and adhering to GDPR at all times
To apply please submit your CV and a short supporting statement via the NHS Jobs website outlining how you meet the criteria for this role. Pleasenote that this vacancy may close before the advertised closing date if sufficient suitable applications are received. If you have not heard from us within 4 weeks of the closing date, you should assume you have not been shortlisted but we would like to thank you for your interest in the practice.
About us
Grangewood
Surgery is situated in Shiney Row (the south end of Washington), near the
famous landmark of Penshaw Monument. There are excellent transport links to
Sunderland, Newcastle, and Durham with the A1 a few minutes away. Shiney Row is
a large former mining village with a stable community and a significant amount
of new housing. We are a training practice consisting of 5 Partners, and a
salaried GP, supported by an experienced nursing team of 1 Practice Nurse, 1
Nurse Practitioner, 1 Nurse Associate, 1 Student Nurse Associate and 1 Health Care Assistant. We have
many years experience in training, development and mentoring within the
Practice. We are high QOF achievers, committed to providing Enhanced Services
for approx. 7,400 patients and have an extensive in-house programme of
education and development. We are actively engaged in new innovative ways of
delivering care through multidisciplinary working and Primary Care Networks.
Our CQC rating is Good with Outstanding in areas.
Job description
Job responsibilities
Grangewood Surgery
POST TITLE: Medical Receptionist
HOURS: 30 hours per week
CONTRACT: Temporary
PURPOSE OF THE POST:
Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
Facilitate effective communication between patients, members of the primary health care team, secondary care and other associate healthcare agencies.
Duties and Responsibilities:
The
duties and responsibilities to be undertaken by members of the practice reception
and administration team may include any or all of the items in the following
list. Duties may be varied from time to time under the direction of practice
manager/assistant practice manager, dependent on current and evolving practice
workload and staffing levels:
Processing personal and telephone requests for appointments,
visits and telephone consultations and ensuring callers are directed to the
appropriate healthcare professional
Processing and distributing incoming (and outgoing) mail
Taking messages and passing on information
Filing and retrieving paperwork
Processing repeat prescriptions in accordance with practice
guidelines
Computer data entry/data allocation and collation; processing
and recording information in accordance with practice procedures
Initiating contact with and responding to requests from
patients, other team member and associated healthcare agencies and providers
Clearing and re-stock consulting rooms as required
Providing clerical assistance to practice staff as required from
time to time, including word/data processing, filing, photocopying and scanning
Provision of refreshments for staff and visitors as required;
keeping the kitchen area clean and tidy
Keeping the reception area, notice-boards and leaflet dispensers
tidy and free from obstructions and clutter
QOF administration duties which will be reviewed and allocated
annually
Opening up/locking-up of practice premises and maintaining security in accordance with Practice protocols
Any other duties deemed necessary to ensure the smooth running of service delivery
RESPONSIBLE TO: The Assistant Practice Manager for day to day
supervision and Practice Manager ultimately.
For further details please contact the surgery on 0191
3852898
Job description
Job responsibilities
Grangewood Surgery
POST TITLE: Medical Receptionist
HOURS: 30 hours per week
CONTRACT: Temporary
PURPOSE OF THE POST:
Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
Facilitate effective communication between patients, members of the primary health care team, secondary care and other associate healthcare agencies.
Duties and Responsibilities:
The
duties and responsibilities to be undertaken by members of the practice reception
and administration team may include any or all of the items in the following
list. Duties may be varied from time to time under the direction of practice
manager/assistant practice manager, dependent on current and evolving practice
workload and staffing levels:
Processing personal and telephone requests for appointments,
visits and telephone consultations and ensuring callers are directed to the
appropriate healthcare professional
Processing and distributing incoming (and outgoing) mail
Taking messages and passing on information
Filing and retrieving paperwork
Processing repeat prescriptions in accordance with practice
guidelines
Computer data entry/data allocation and collation; processing
and recording information in accordance with practice procedures
Initiating contact with and responding to requests from
patients, other team member and associated healthcare agencies and providers
Clearing and re-stock consulting rooms as required
Providing clerical assistance to practice staff as required from
time to time, including word/data processing, filing, photocopying and scanning
Provision of refreshments for staff and visitors as required;
keeping the kitchen area clean and tidy
Keeping the reception area, notice-boards and leaflet dispensers
tidy and free from obstructions and clutter
QOF administration duties which will be reviewed and allocated
annually
Opening up/locking-up of practice premises and maintaining security in accordance with Practice protocols
Any other duties deemed necessary to ensure the smooth running of service delivery
RESPONSIBLE TO: The Assistant Practice Manager for day to day
supervision and Practice Manager ultimately.
For further details please contact the surgery on 0191
3852898
Person Specification
Experience
Essential
- Experience of Microsoft Office.
- Experience of telephone switchboard operation.
- Experience of working with the public/patients.
- Excellent keyboard and computer skills.
- Excellent communication skills.
- An understanding, acceptance and adherence to the need for strict confidentiality.
- Pleasant and articulate.
- Flexibility of working hours/able to work at desired times.
- Able to work under pressure.
Desirable
- Experience of working in a GP practice/NHS Setting
- Experience of using EMIS Web clinical setting
- If car driver - clean licence
Qualifications
Essential
- GCSE grade 9-5 (A to C) in English and Maths
Desirable
- NVQ level 2 Business and Administration
- NVQ level 2 in Health and Social Care
- EMIS Web Trained
- .
Person Specification
Experience
Essential
- Experience of Microsoft Office.
- Experience of telephone switchboard operation.
- Experience of working with the public/patients.
- Excellent keyboard and computer skills.
- Excellent communication skills.
- An understanding, acceptance and adherence to the need for strict confidentiality.
- Pleasant and articulate.
- Flexibility of working hours/able to work at desired times.
- Able to work under pressure.
Desirable
- Experience of working in a GP practice/NHS Setting
- Experience of using EMIS Web clinical setting
- If car driver - clean licence
Qualifications
Essential
- GCSE grade 9-5 (A to C) in English and Maths
Desirable
- NVQ level 2 Business and Administration
- NVQ level 2 in Health and Social Care
- EMIS Web Trained
- .
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.