Patient Care Coordinator (Safeguarding)

Job description

Job responsibilities

Patient Care Coordinators with an adult and child safeguarding focus will have a key role in supporting safeguarding lead GPs to protect our most vulnerable patients.

They will work within West Somerset PCN to provide central coordination for safeguarding information and communication to support care planning. The role will have the core responsibility of maintaining consistent protocols regarding safeguarding information across the practice and network. They will oversee safeguarding administration, document handling, record management, and communication with patients and partner organisations.

They will also be working with the West Somerset PCN team to tackle health inequalities and access to healthcare across the West Somerset population, assisting with data and contacting patients for initiatives such as immunisation and vaccination access, uptake of cancer screening and support for patients eligible for health checks.

The successful candidate will be caring, dedicated, reliable and person-focused and enjoy working with a wide range of people. They will have good written and verbal communication skills and strong organisational and time management skills. They will be highly motivated and proactive with a flexible attitude, keen to work and learn as part of a team and committed to providing people, their families, and carers with high quality support.

This role is an integral part of the PCN's multidisciplinary team, working alongside social prescribing link workers and health and wellbeing coaches to provide an all-encompassing approach to personalised care and promoting and embedding the personalised care approach across the PCN.

Please note that the role of a care coordinator is not a clinical role.

Person Specification

Experience

Desirable

• Experience of working within health and social care.
• Experience of working within multi-professional team environments.
• Experience of supporting people, their families, and carers in a related role.
• Experience or training in personalised care and support planning.
• Experience of data collection and using tools to measure the impact of services.
• Experience of working with vulnerable people, complying with best practice and relevant legislation.

Qualifications

Essential

• Demonstrable commitment to professional and personal development.
• Ability to use Microsoft Office applications including Word, Excel, PowerPoint and Outlook.

Desirable

• Care coordinator qualifications e.g., Shared Decision Making (or a willingness to undergo training).
• Safeguarding Level 3 - Children and Adults (or willingness to complete).

Personal qualities and attributes

Essential

• Ability to actively listen, empathise with people and provide personalised support in a non-judgemental way.
• Ability to provide a culturally sensitive service supporting people from all backgrounds and communities, respecting lifestyles and diversity.
• High level of written and verbal communication skills.
• Ability to identify risk and assess/manage risk when working with individuals.
• Ability to maintain effective working relationships and to promote collaborative practice with all colleagues.
• Ability to demonstrate personal accountability, emotional resilience, and work well under pressure.
• Ability to organise, plan and prioritise on own initiative, including when under pressure and meeting deadlines.
• Ability to work flexibly and enthusiastically within a team or on own initiative.
• Knowledge of, and ability to work to policies and procedures, including confidentiality, safeguarding, information governance, and health and safety.
• Ability to recognise and work within limits of competence and seek advice when needed.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

West Somerset Healthcare

Address

Robert Street

Williton

Taunton

Somerset

TA4 4QE

Employer's website

https://www.westsomersethealthcare.co.uk/ (Opens in a new tab)