Administrator

Job description

Job responsibilities

To welcome patients and visitors to the service

Process requests and deal with all general enquiries from patients by telephone and in person

Ensure an effective and efficient telephone service is provided to patients and any other parties who contact the service. Respond to telephone calls in a timely, professional and helpful manner.

Using your own judgement and communication skills, ensure that patients who need an urgent consultation, are seen in a sensible and reasonable manner.

Help to ensure all patients booked into clinics have their appointment confirmed in a timely fashion.

Ensure patients are booked into cancellation slots at short notice as required.

Take accurate messages. Obtain sufficient patient details including a name, and contact telephone number, and if appropriate NHS number and/or date of birth, for all callers.

Ensure all contacts are recorded prompt and appropriately in patients medical record.

Work and communicate effectively with team members, patients and carers, and external agencies to meet the service and patients needs.

Registering of new patients

Ensure all medical records are updated as required and appropriate. Ensuring correspondence, reports, letters, referrals, test results, etc. are filled promptly and in the correct records, ensuring that all recent correspondence is available when patients attend their consultation.

Complete all admin work for month end including 18 Week Waits/Referral To Treatments, read codes, outcomes, follow ups, onwards referrals and discharges.

Scanning and filing, as appropriate

To have a thorough knowledge of all the services policies and procedures

To work in accordance with service protocols

To cover reception rotationally with the administrative team and as necessary

To work flexibility with regards to cover of annual leave and/or sickness

Effectively manage own time, workload and resources

Person Specification

Experience

Essential

• GCSE grade A to C in English and Maths or equivalent
• Computer literate
• Flexible and adaptable
• Excellent telephone manner
• Good communication and interpersonal skills
• Ability to organise and priorities a varied workload including problem solving skills.
• Good at working within a team and on own initiative.

Desirable

• Experience of using SystmOne clinical system
• Experience of working directly with the public in a busy NHS environment
• Experience of dealing with public and patients
• Interest in learning new skills and taking on new challenges
• Able to work in a changing environment.
• Able to use own initiative.
• Ability to work as part of an integrated multiskilled team.
• Ability to work under pressure
• Ability to use own judgement, resourcefulness and common sense

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Blackburn Road Medical Centre

Address

Blackburn Road

Birstall

Batley

West Yorkshire

WF17 9PL

Employer's website

https://www.blackburnroadmedical.co.uk/ (Opens in a new tab)