Care Coordinator

Job description

Job responsibilities

Work with people, their families, and carers to improve their understanding of the patients

condition and support them to develop and review personalised care and support plans

to manage their needs and achieve better healthcare outcomes.

Help people to manage their needs through answering queries, making, and managing

appointments, and ensuring that people have good quality written or verbal information to

help them make choices about their care.

To be a central point of contact for our Care Home and organise appointment, prescription and care requests appropriately. Including referrals to the community teams.

Provide coordination and navigation for people and their carers across health and care

services, working closely with social prescribing link workers, health and wellbeing

coaches, and other primary care professionals; helping to ensure patients receive a

joined up service and the most appropriate support.

Work collaboratively with GPs and other primary care professionals within the practice to

proactively identify and manage a caseload, and where appropriate, refer back to other health professionals within the practice.

Support the coordination and delivery of multidisciplinary teams with the practice. Including arranging MDT and GSF meetings where appropriate

Raise awareness of how to identify patients who may benefit from shared decision

making and support practice staff and patients to be more prepared to have shared decision

making conversations.

Explore and assist people to access a personal health budget where appropriate.

Identify unpaid carers and help them access services to support them.

Conduct follow-ups on communications from out of hospital and in-patient services.

Maintain records of referrals and interventions to enable monitoring and evaluation of the

Service

Support practices to keep care records up to date by identifying and updating missing or

out-of-date information about the persons circumstances.

Person Specification

Experience

Essential

• Experience of working in health, social care and other support roles in direct contact with people, families or carers (in a paid or voluntary capacity)
• Experience of supporting people, their families and carers in a related role

Desirable

• Experience of data collection and using tools to measure the impact of services
• Experience of working with elderly or vulnerable people, complying with best practice and relevant legislation
• Experience of working directly in a care coordinator role, adult health and social care, learning support or public health / health improvement

Qualifications

Essential

• Educated to high-school equivalent
• Demonstrable commitment to professional and personal development
• Ability to use Microsoft Office applications Word, Excel, PowerPoint, Outlook

Desirable

• NVQ Level 3 in adult care - advanced level or equivalent qualifications or working towards

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Alrewas Surgery

Address

Exchange Road

Alrewas

Burton-on-trent

Staffordshire

DE13 7AS

Employer's website

https://www.alrewassurgery.co.uk/ (Opens in a new tab)